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BMW
- Automotive
- Sterling, VA
About this business
Location details
21710 Auto World Circle, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I visited this dealership to help my daughter buy a 2008 328I. Anthony kept saying how he always made the perfect customer experience. When I saw the car it had several obvious sctatches and dents. Anthony said that they weren't there earlier in the day and must have just happened. What was worse however, was that the car had leatherette seats when it wss advertised as having leather. Anthony said that it wasn't his fault, it was the advertising company's problem. Today,(6 days after this visit), the same car is still being ... read more
I had been searching for a used 335i with a manual transmission for a few weeks now. It is rare to find one of these used. I I had been in contact with BMW of sterling for a couple weeks. One day they called me with a car newly available. 335i with manual transmission. I had pictures emailed and several conversations with the cpo manager, Danny. I let them know I was driving 2 hours to see this car. They enthusiastically invited me up. Once there, the test drive went very well and all seemed on track to make a deal happen. U... read more
Ok first I have to say, I bought my BMW about a week ago and ended up leaving the keys in the trunk, I desperately called this dealership as that was my only key I had and Natalie answered the phone. I asked her what I could do and she got up and asked a foreman there to see HOW we could get into the trunk since you need power going to the car in order to open the trunk. We tried numerous techniques until she finally told me to push the subwoofer in. She could have easily said that I needed another key (which is 200 bucks) a... read more
It's hard to know where to start...my service experience with my supposedly certified pre-owned car has been horrible from start to finish. The service employees have been rude, condescending and generally indifferent to whether I and my car were being taken care of. In the 8 or so weeks I've owned my car, they've had it in the shop at least half that time, and after recently receiving it back (possibly, finally fixed?), the low oil light comes on. How on earth was that not something that was checked before returning the car... read more
New to the area and therefore this dealership but an experienced BMW owner, I was quite surprised when all day I got voicemail boxes. This is not acceptable from a basic customer service standpoint as it puts the customer at the convenience of the provider. Finally after repeated calls I spoke with a service rep who could not guarantee me that my wipers could be changed out in time for a 0930 appt if I arrived at 0700 and she referred me to her manager. ANOTHER voice mail box. Then I contacted the facility main receptionist ... read more
I've had service through this service mill just because it is the closest to home but they are truly the worst BMW service dealership I've ever dealt with. Today I called and they hung up on me twice and I finally told them forget it. The service experience has been similar almost everytime. I had to call BMWNA to get my car fixed properly after 6 attempts with a transmission problem. One time I had to reassemble part of the console myself because they left a knob off after delivery and some type of white grease was all over... read more
Poor service experiences with them. They seem to be a high volume "service mill" - just turning over as many cars as possible to maximize revenue. Every service experience has been a pain, from start to finish. Every service visit seems to take days, not hours. I have never got my car back on time. Sometimes it has sat there for over a week - no techs were available or were working on it for very short intervals. The quality of the work is suspect and, given the amount they charge, the work itself is shoddy. The techs do not... read more
I have purchased a BMW and a Mini from them over the years - both new vehicles. The sales experience has been pretty good. The service experience has been terrible and it's got worse over the years. This dealership has obviously had a lot of success as a result of BMWs & Minis being very popular in the area. They have not invested in service capabilities and qualified staff to service the volume of cars that they've sold. They have a local monopoly and so they have no economic incentive to invest in good service. The result ... read more
I am professional female who has worked hard to get to current exec. position in Federal govt. A perk I enjoy is a nice car for the hour+ daily ride to/from Capitol Hill. I trusted BMW due to earlier experience with Arlington dealer and BMW corporate HQ. Sterling BMW has serviced my second-purchase BMW several times. My last experience left me angry and with a feeling of being "taken" by the client service rep., a foreign national. I needed to replace my windshield which had a hole nicked into it via a stone on the Beltway. ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 4,361 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.