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BMW
- Automotive
- Sterling, VA
About this business
Location details
21710 Auto World Circle, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I had a really bad experience at this dealer. The representatives are very pushy and not understanding. I found a car at another BMW dealer and told my representative this when he called me to see if I had decided something. He then actually YELLED at me for "wasting his time on a Saturday." I was in absolute shock. I can say wiht confidence that I will NEVER return to this dealer. Now I see that others have also had bad experiences here.
First of all, getting a hold of these folks is nearly impossible. I've had about an 80% failure rate whether I call and leave a message, whether I email, or sadly, even when I escalate to the Service Manager. (Don't take my word, just try it yourself.) This dealer simply cannot handle the demand and their employees will tell you this. Stay away from this dealer until either another opens, or until BMW get less popular. Unfortunately you are roped into this service when you buy, so you are stuck as you've already paid for the... read more
Terrible experience with both the sales and service department - Sales person, Ari, gave his own phone #to BMW for the new car delivery customer satisfaction survey, so he could pretend to be the customer. - One of the employees, in the service dept., was watching porn on his computer. - Took them over 2 hours to complete a scheduled oil service and they didn't even bother to wash the car after making me wait additional 45 minutes for it, no apologies, nothing. - When I told BMW about my experience (customer survey), they ex... read more
Hello, On 4/27/06 I expressed interest in a 2002 BMW M Roadster VIN: 5UMCL93482LJ82633. I this car on autotrader.com and I was very excited! Prompty I gave the salesman Fred my credit card info and put down $1000 on the car. I told them I would fly out there on Friday (depending on work) or Saturday. We exchanged several conversations by phone (can provide evidence) about the car for my own information purposes and also to get information for my insurance company (can provide policy). I took the entire day off work on 4/28/0... read more
I had the WORST customer experience ever with BMW of Sterling (i.e. 6 months worth and still not resolved). Jim Handy talks the talk, but there is absolutely no substantive follow-through. The young service manager, Brad, was similarly well spoken but lacked follow through. It doesn't help that the service advisors are incented by bonuses centered around month-end numbers, and my service rep crowned the ordeal by leaving a "pay now" voicemail reminiscent of a failing Suzuki franchise...unbelievable service for a premium Germ... read more
Horrid. That is the only word I can think of to describe BMW of Sterling. My inital purchase of my car was ok, however a few things were promised to me when I purchased the car. 1.5 years later, they still weren't done. 1. They promise that they have done work to your car, but when you get it back, it's obvious that they haven't done anything. 2. Over 1+ months to get a service appointment, then they had my car for over a month to fix a few things and out of my list of 6 items to be fixed, they only got to 1. 3. They never c... read more
This is a new, drop dead gorgeous facility. My first experience was to order interior parts for the car - the replacement plastic cupholder insert for the centerconsole behind the parking brake. This cheap plastic, blow molded frame was $25 and cup inserts $18 each (2). I drove about 50 miles r/t to this dealer only to find it didn;t fit my car. It was that mid-year split thing with the 1993 3 series. But, of course, they sold me the incorrect part and didn't have access (not made) to the correct part for my car. Other times... read more
Mr Eddy is friendly-but I want good service and a fair shake-takes 4 weeks to get appt-only BMW dealer within miles-and they've got a monopoly on all the high tech BMW-only machines. The atmosphere in the service rep area is almost scary-no smiles-no hellos-only chairs are in another waiting room and I sure can't depend on them coming out there! All just stay on the phones or tap on PC while you wait around for your designated rep. I went in to get emission repairs after failing with only 17K miles and they do another test a... read more
Brad Stuler is an arrogant child who does not know how to deal with professional adults. I called to schedule an appointment and he told me to bring my car in at my convenience. When I got there, he was nowhere to be found and no one there knew of my issues or arrangements. After a kind service representative took care of me, I found that there were no vehicles available for me to rent. I had to wait over an hour to receive a truck. Mr. Stuler refused to return any of my phone calls and when I finally reached him by telephon... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 4,361 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.