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BMW
- Automotive
- Spokane, WA
About this business
Location details
215 E Montgomery Ave, Spokane, WA, 99207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Outstanding customer service" They answered all our question, sent us pictures of our vehicle and went above and beyond to ensure we were satisfied. I would recommend BMW of Spokane to anyone.... Thank you all
Business response:
Hi Ryan, Thank you for sharing your awesome experience! This is the level of service we expect our staff to offer our customers. Please let us know if there is anything else we can do for you, we're more than happy to help! Regards, Phil Brooker General Manager pbrooker@lithia.com
"Great Service and Great People " The moment I pulled into the service drive I was greeted with a smile and asked my last name. The person took my keys and told me my advisor would be with me in a couple min and directed me to the waiting area which was, clean and had great coffee. My advisor was great ! Communication was perfect. Came to pick up my car and it was washed and parked out front waiting for me. Thank you bmw Spokane !
Business response:
Hi Karl, Providing 5-star service is our top priority and we're so happy to see that our staff provided you just that. Thanks for being a part of our Family and we can't wait to serve you again soon! Take care! Regards, Phil Brooker General Manager pbrooker@lithia.com
"Great customer service" I had great customer service with respect to the airbag recall. They contacted me for the appointment, picked me up at my home to drop it off and again to pick up my car. It was finished when they said it would be and they had completely vacuumed it out--. Kevin, my service manager was great! Melinda, Spokane, Washington. 8/20/2019
Business response:
Hi Carlyle, Thank you for sharing your awesome experience! This is the level of service we expect our staff to offer our customers. We're so happy to read that everything was done quickly and to your satisfaction. Please let us know if there is anything else we can do for you, we're more than happy to help! Regards, Phil Brooker General Manager pbrooker@lithia.com
"Great customer service! Try here first!" I just bought a 2012 VW Jetta tdi on 6/1/19 and am very happy. I went in to look at another car and realized it didn’t fit my needs as hoped. As I was looking at there inventory and talking with Brett McMahon he suggested the Jetta. We took it for a drive and I loved it. I chose to finance and they made it happen. Brett is a great guy and management really went out of there way to get me into this car. I had some time to watch the interaction between other customers and employees and... read more
Business response:
We couldn't be happier to see that our team went above and beyond to provide you with a quality experience. We know that buying a new car can sometimes be difficult, and we're so glad that BMW of Spokane was able to make your experience a positive one! Please feel free to let us know if we can help you with anything else in the future! Regards, Phil Brooker General Manager pbrooker@lithia.com
"Low pressure and quick loan processing " Quickest and easiest financing and signing process I have experienced. Everything was streamlined and ready to go as promised. Very little to fill out. Most appreciated.
Business response:
Hi Louis, We're very happy to see that our team got you in and out in no time. Buying a new car is an important decision, and we can't thank you enough for choosing us to help you with it! Regards, Phil Brooker General Manager pbrooker@lithia.com
"Service" Kevin is excellent. Always on time and accommodating. Definitely recommend service at BMW Spokane. Have serviced there for over 5 years. Enjoy the people and their work.
Business response:
Thank you for stopping by and sharing your experience with us. Kevin is a huge part of our success here at BMW of Spokane, and we can’t wait to tell him about this positive review! We appreciate your business and we can't wait to see you again soon! Regards, Phil Brooker General Manager pbrooker@lithia.com
"The best service in town!" Kevin goes out of his way to provide us with the best service for our cars and accommodates us how ever he can. He is so easy to work with and I never worry about our cars because Camp’s standards are high! Thank you Kevin, for making us feel like family!
Business response:
We can’t thank you enough for your positive review! We strive to provide our customers with an experience they can't receive anywhere else and we're so proud that Kevin provided just that to you. If you ever need anything, feel free to stop by and see us again! Regards, Phil Brooker General Manager pbrooker@lithia.com
"Great service for a non-BMW" Scott hits it out of the park again. Took our Lexus RX5 to be serviced by Scott and his team. A routine LOF and we were on our way again. Not too bad for a 13 year old vehicle. Scott and his team always take great care of our cars and our vehicle needs.
Business response:
Hi Harold, Thank you so much for the positive feedback. We strive to provide our customers with an experience they can't receive anywhere else and we're so proud that Scott provided just that to you. We couldn't be more grateful for your loyalty and we look forward to many more years together! Regards, Phil Brooker General Manager pbrooker@lithia.com
"Service - Outstanding" Again, service from Scott is outstanding. Always on top of the situation and always above and beyond the service to get you back on the road. We take our non-BMW autos to Scott and he takes absolutely great care of those vehicles even though they are not BMW. Full trust and respect for Scott.
Business response:
Hi Harold, Thank you for both this review and your business. Scott is an outstanding asset to us here and always makes sure our customers go home happy. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon! Regards, Phil Brooker General Manager pbrooker@lithia.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,116 reviews.
When is BMW open?
BMW is closed now. It will open at 11:00 a.m.