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BMW
- Automotive
- Spokane, WA
About this business
Location details
215 E Montgomery Ave, Spokane, WA, 99207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Helpful staff" These folks take care of your auto and do a great job. The staff are polite and genuinely care about your experience It’s comfortable and clean.
Business response:
We want to thank you for taking the time to leave us a positive review. Your support is greatly appreciated! We will continue to bring you quality service and help you out with all your car needs. Please contact us again if any problem arises. Thank you! Regards, Phil Brooker General Manager pbrooker@lithia.com
"Just Like Family" Scott is as close to family as one can get. He always treats you and your car as if it was in his household. Always gives the details and keeps you abreast of the status. Have been with Scott for many years and he has our full trust and confidence. Scott is Highly recommended!!! (yes three !'s).
Business response:
Hi Harold, We can't tell you how great it is to hear that Scott went above and beyond to provide you with such an amazing experience. Thank you for your feedback and we hope to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com
"Spokane BMW went above and beyond..." Kevin in the service dept. was outstanding in communication and openness about our car woes. He stuck with us even going so far as to call BMW Headquarters to help get parts and service covered...and he succeeded. Thanks Kevin!
Business response:
Hi Greg, Kevin is an all-star and it's no surprise that he provided you with an amazing experience! We truly appreciate you taking the time to leave this review and we can't wait to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com
"Update on an earlier review for a seat cushion sensor recall" On the third attempt, the seat cushion recall update was installed without an issue. In addition in an effort to alleviate all of the aggravation with the earlier attempts to resolve the recall issue, they did a free mini detail on the car. Scott was very supportive and worked diligent on resolving the issue.
Business response:
We are glad to see that Scott was able to fix your vehicle's issue. Please do not hesitate to let us know if there is anything else we can do for you down the road! Regards, Phil Brooker General Manager pbrooker@lithia.com
"Great experience!" Found this car online and contacted the dealer. Steve Schneider answered the phone and worked with us on the purchase of our new BMW 330i Hot Rod Wagon. Steve, Bo and Maria and everyone else we met were very professional and made us feel welcome.
Business response:
We are so proud to have you as a part of our family, and we're pleased to know that you had such a positive experience with us! We truly appreciate your business and we can't wait to see you again soon! Enjoy your new BMW! Regards, Phil Brooker General Manager pbrooker@lithia.com
"Fantastic." Fast, friendly and accommodating. Their driver took us to the mall and picked us up when we called. The car was washed and ready when we arrived back to the dealership.
Business response:
We enjoy hearing that our service team is working hard and our guests are leaving with a smile on their face! We look forward to providing you with this same level of service for many years to come! Regards, Phil Brooker General Manager pbrooker@lithia.com
"Excellent Customer Service" I purchased my new car over the phone. The sales advisor emailed me quotes and pictures. He assisted me in selecting the model that best suited my needs. My advisor had excellent customer service skills and went above and beyond to ensure that I was a satisfied customer. I would recommend this dealership to anyone who is looking to purchase a BMW.
Business response:
It's a team effort here, as we try our best to provide our customers with an enjoyable experience. We hope you're loving your new car and please feel free to let us know if we can do anything else for you! Regards, Phil Brooker General Manager pbrooker@lithia.com
"Great service " Thank you to Kevin who was kind, upbeat & kept me informed of my service. All was completed in a timely manner. Thanks again. Marcea Elder
Business response:
We're pleased to see that Kevin was accommodating during your service visit! Thank you so much and we look forward to doing business with you again! Regards, Phil Brooker General Manager pbrooker@lithia.com
"Great service!" I highly recommend Scott in the service department. He always greets me with a smile & gives me all the details of what needs to be done to my car & how long it will take. Scott keeps me informed as well. It’s a joy working with him!
Business response:
We're extremely proud of Scott and his efforts to ensure that you left a happy customer! We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle. Regards, Phil Brooker General Manager pbrooker@lithia.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,116 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.