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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Visit to install Sirius." My visit on January 22 and the few days leading up to that was outstanding thanks to the terrific personal service exhibited by Greg Jones in advance of and on January 22nd and the great personal service exhibited by Greg and then Maria Lizardi on that day. They are wonderful examples of the kind of service one would expect from BMW. Unfortunately, my experience with your dealership service department prior to working with these two professionals left me frustrated and ready to leave BMW (after abo... read more
Business response:
William, we apologize for the initial frustration and appreciate your insight as to what we got right and what we could do better. We're happy to hear that Greg was able to resolve your issue and are glad that you're satisfied. Please reach out to us any time if there's anything else you need us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Mixed review" I like Jorge. He is personable and allthough after the first intro we continued our conversation through messenger. He is curtious: I was told that it would only take 45 minutes but then the shop ran into problems and I spent almost 3 hours. After the 45 minutes had gone into being an hour plus, I sent a message requesting status and I got the feedback that they ran into problems. There is always the unforeseen, I get that. However maybe since you are using messaging there could be an automatic update when thi... read more
Business response:
Thank you for letting us know what we got right and what we could do better. We always appreciate customer feedback and are happy to hear that overall, you had a positive experience with us.
"Carlos was perfect as always. No unnecessary wait..." Carlos was perfect as always. No unnecessary wait everything taken care of in a very Efficient manner. Carlos is always so pleasant and courteous to deal with. I am so grateful that he was s my service representative
Business response:
Thank you for your great review!
"It is always great experience! The staffs are nice and..." It is always great experience! The staffs are nice and kind. Very professionally! The representative lady Maria and gentleman Derek are the best! They’ve arranged loaner for me!
Business response:
Thank you so much for your amazing review!
"Great experience working with Lewis Mention. He listened..." Great experience working with Lewis Mention. He listened to my husband and I. My car was ready in 24 hours and I was able to get a loaner car that fit my family. Thank you
Business response:
It's great to know that Lewis took excellent care of you -- thanks!
"Happy with our service " Very friendly and knowledgeable sales person, he helped us choose exactly what we were looking for. Made the whole buying experience very easy for us.
Business response:
We're glad that you enjoyed shopping with us -- thank you!
"Carlos was awesome! Had me in and out exactly like he..." Carlos was awesome! Had me in and out exactly like he said he would. The lounge was very comfortable while I waited. Very good experience.
Business response:
Thank you so much for your amazing review!
"review of service" The people were very nice and courteous. My appointment was started on time and the results and expectations were met. I liked the texting while in waiting area as to progress. it was a little slow receiving car after wash and admin chores, but overall was fine.
Business response:
Thanks for your wonderful review!
"Derek is a very nice person and he’s always taking his..." Derek is a very nice person and he’s always taking his time to explain everything happens to my x1 for me to clear understand.
Business response:
Vicky, thank you for letting us know that Derek took great care of you!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.