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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Needed Battery" Quick turnaround total visit less than 1 hour. My Service coordinator Carlos is extremely helpful and goes the extra mile to insure my satisfaction. I would recommend this service Department highly.
"Assess damages " While it took over 2 hours for this preliminary service Carlos was attentive and the coffee was good. Now the part has to be ordered.
Business response:
Thanks for your patience and for your great review!
"This experience was fine. I have a major complaint about thi" I Have a complaint about this dealership’s customer service. Using Hertz for loaner cars - and low level cars, at best - and Uber for rides is unsatisfactory. Loaners are rarely provided. No other BMW dealership I’ve dealt with handles this issue the same miserly manner. Cookies in the waiting lounge does not make up for this lack in an upscale dealership.
Business response:
We're sorry if we didn't meet all of your expectations. We're always looking for ways to improve and value feedback like yours. We see that you've left us a high rating despite this hiccup and we're glad that you had a positive experience with us. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Experience with your seevice" Staff on this location are very helpful and professionals. I am very happy with their service. Excellent service. Top of the line staff. I will defonitely rwcommend to people.
Business response:
Thanks for letting us know you enjoyed servicing your vehicle with us, JM!
"Took me in on a busy day with no appt " They text you updates. They send a video of the tech looking at your car and what they find. Very helpful. Got me an Uber to get me home and back there. Excellent focus timer service!
Business response:
Thanks for letting us know you had a great visit with us, Laurie!
"Flat tire" I came in with a nail in my tire. The tire was replaced in 2.5 hours while I waited. Service was friendly and quick.
Business response:
Thanks for your wonderful review, Tracy!
"Greater than GREAT!" I can’t think of enough adjectives to properly explain the sales/service, as well as the quality of the dealership, at BMW of Sarasota. Our salesman, Rich, had all the answers to our questions and if not, he went and got them for us. Great job, great attitude and remarkable vehicles!!
Business response:
That's exactly what we love to hear -- thank you!
"Repair Light" Derek always does a good job in service. He is always on top of things. I really appreciate the loaner as I am very busy with work and cannot have down time
Business response:
Thank you very much, James! We appreciate it!
"Excellent Service " Carlos was my Service Representative. He kept me updated by text with everything that was happening with my car. I went in for an oil change and a recall fix. Ultimately, I had a broken light that I wasn’t aware of and needed two front tires. I was offered a free rental car to be arranged through Hertz. The Hertz experience was horrible!!! The salesperson kept trying to sell me extra insurance even after I told him I wasn’t interested because I had my own insurance. His words were, “you will be responsib... read more
Business response:
Robin, we're glad that Carlos was able to take care of all of your issues. Thanks for your excellent review!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.