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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Great service experience " Brought car in for service - TIffany was advisor. She was awesome. She is much kinder and attentive than my last advisor Fernando. Thanks a bunch!
Business response:
Wendy, we're glad that Tiffany took great care of you -- thanks!
"Wheel damage" I had scratched the wheel on a curb, but had purchased the tire/insurance when I bought my car. Carlos Munoz, my service advisor, took excellent care of me and my car. He knew the car and immediately knew the wheel had to be sent to an outside vendor to be certain it was properly repaired. There was a bit of an obstacle to overcome due to the policy. But, Jesus Castillo, made sure my claim was honored the correct way. When I returned to pick up my vehicle, I was taken care of by your valet, Ken (sorry, I did n... read more
Business response:
Bridget, thank you for your truly incredible review! We've sent your comments on to our team so that they know how much you appreciate their hard work!
"We love this place " We had been purchasing our X1 many years ago and yes again this year. Lisa Valle was a great sale and good commutation and very helpful. Thank you so much dear we love our car
Business response:
We're so glad that you enjoyed your visit -- thank you!
"Above and beyond!" Extremely professional operation! Everything went smoothly from the electronic acknowledgment that our vehicle had arrived for service to the prompt arrangement of a rental car. Derek went out of his way to keep us apprised of the work that was being done on the vehicle and he even secured an item that we had left in the rental car! Thank you!
Business response:
Brian, thank you so much for your fantastic review! We appreciate it!
"Derek was great!" Had another great service visit with Derek Thomas. Super easy to work with, very personable and no nonsense. He’s quick and efficient. Just what you need in that position.
Business response:
We're so glad that Derek made your visit a great one. Thanks for the amazing review!
"Car Service" Being a woman, I know very little about cars. Carlos is always very helpful in making sure that my car Is serviced so I do not have to worry what needs to be done. I depend on him respect his knowledge. Very professional!
Business response:
We're so glad that Carlos made your visit smooth and stress-free. Thanks for the great review!
"Excellent service" For Yearly maintenance. My car was serviced, washed, and returned to me an hour before the promised time. I highly recommend this dealership. Carlos and the entire staff work like a well-oiled machine.
Business response:
We're so glad you enjoyed your service visit with us -- thank you!
"Yearly service" I rated this service center as good, because it is difficult to get anyone to answer the phone when calling for an appointment. Seems I always have to leave a message and wait for a call back. Also, when bringing the car in it seems somewhat disorganized, the service advisor usually is not available and others have to get the paperwork. My rating is based on the level of service that I rec'd from Sale Motors in NC, there dealership and service department were top notch, they were and excellent facility.
Business response:
We apologize that our customer service wasn't what it should've been and we appreciate your honest feedback. We've sent your comments on to our team and will work towards improve our communication. We're glad that despite a few minor issues, you enjoyed your visit -- thank you!
"Always the most friendly people with the best attitude ever." Well done job. Fernando was very helpful and friendly and helped with any questions I had. Very professional and knowledgeable about the products in store.
Business response:
Rejane, thank you so much for your full five stars!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 12:00 a.m.