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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Professional " staff very professional and courteous , Fernando was exceptional. BMW Sarasota is enjoyable experience and makes you want to come back, nice looking dealership with some great staff, and of course great automobiles.
Business response:
We're so glad you enjoyed your visit with us. Thanks!
"Routine oil change plus recall resolution" As I have come to expect, the help I received from Maria Lizardi was exceptional. Maria handled everything seamlessly and had my wife's car ready an hour and a half early.
Business response:
Thank you very much for the stellar review!
"Tires and alignment" Loaner was nice and service was quick after getting checked in. Lewis maintained constant communication and I subsequently scheduled elective service for my husband's car.
Business response:
It's great to know your visit was a great one. Thank you!
"Oil change" Went in for a oil change with an appointment at 1:30 and left at 3:30. Seemed pretty long, other than that it was good. Employees were friendly service writer was informative and the waiting area is top notch.
Business response:
We're sorry for the long wait time but are happy to hear that despite this issue, you had a great visit with us. Thank you!
"Carlos" The service center crew were very polite and courteous. Mr Carlos was very professional, took care of my car as should be . I rate Carlos 10 .....
Business response:
Thank you very much for letting us know that Carlos took excellent care of you!
"Recall" I was there for an Airbag recall on my 2000 bmw car. Quick and easy. I liked that they inspected my car and gave me a list of things that needed attention
Business response:
Thanks so much for your excellent review, Heather!
"Windshield wiper issue " Experienced a major disconnect between repair team and service advisor. Shop staff should have explained operating procedure to service advisor or directly to me the customer.
Business response:
We apologize for any miscommunication on our part but appreciate the feedback. We see you've left us a high rating and we assume that this means that overall, you were satisfied with your visit; thank you. If you have anything else you feel we should know, please reach out to us via email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Awesome " We are very pleased with the service offered at your franchise location in Sarasota. From the service scheduler John and the rental car guy to Carlos the manager nothing but professionalism was displayed.
Business response:
Thanks so much for your amazing review!
"Service oriented" Service Tech, Alex, was very helpful diagnosing a persistent problem with my key-less entry system. He found out what the problem was, offered and implemented a solution and I have not had a problem since. He went over and beyond the call of duty to fix a problem that had been driving me crazy. My only criticism is that it took three tries before Alex stepped in to resolve the issue. $300 for a simple windshield fluid filter/screen that costs maybe $10 seems excessive.
Business response:
Thank you for your detailed comments; we've sent them to our team to review so that they know what they could do better and what they've got right. We're glad to see that overall, you enjoyed your time with us. Thanks!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.