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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"My Customer Service, Maria L was quick and percise 10" Maria is not only a professional, but she is also personable. She takes the time to explain what is going on and what is the best way to solve it giving you all available options. The waiting room is comfortable and the snacks are healthy. Love you lady,
Business response:
Thanks so much for the fantastic review!
"Blessed with the right advisor" We were warmly greeted upon entering the dealership and were quickly introduced to a Client Advisor. Eric Reeves was a pleasure to work with and he explained our options as we had a lease coming to an end. He was very knowledgeable and through good questioning guided our decision-making process. We left as happy new customers of BMW of Sarasota.
Business response:
Ray, thank you very much for your excellent review!
"Excellent service friendly staff!" From the start: We were greeted by friendly staff and offered refreshments. The Client Advisor Richard Liammari was cheerful and patient taking time to answer our questions no matter how basic. Richard delivered a thorough test drive highlighting important features of the vehicle and inspected the car for issues. Once Richard helped us complete the paperwork we were introduced to the Financial Service Manager Jonathan Parker. Jonathan took time to explain our options and answer our questio... read more
Business response:
Mark, we can't tell you how happy we are to read your entire review! It really means a lot to us that you enjoyed your visit with us from top to bottom and that you love your new BMW. Thank you so much for your stellar review!
"Great experience." Great Service Center. Very knowledgeable technician. very friendly and informative. The technician Marc was very helpful in explaining what needed to be done and took the time to explain all my options.
Business response:
Thank you for your amazing review!
"Recent Service" I recently had my car repaired and the service was excellent. I was given a loaner car why my vehicle was being serviced. My service advisor, Fernando, kept in touch throughout the process. I was very pleased! Thank you, Rob
Business response:
Rob, it's great to know that Fernando made sure your service visit was excellent. Thank you!
"Great Service" Always a Great Service experience! Work done Properly and on time! Can/t say enough about my Service Advisor Maria. Technician pointed some areas for future consideration with no push to have done now. Really appreciate that.
Business response:
Thanks for the amazing review!
"Maria is great to work with" Maria makes the service appointments very easy and quick. We were told when we bought the BMW that for any service appointment we could just call and BMW would pick up the car, leave a loaner, and then return our vehicle when finished. This turned out not to be true requiring me to bring the car down. I don't blame Maria for this, and she routinely gets me into a loaner when she can. The pricing for work done is also a pain for a certified used vehicle.
Business response:
We apologize that there were a few hiccups during your service visit and will make sure our team is aware of them so that we can do better in the future. We're glad that Maria made your visit a good one -- thank you!
"Judy Owens won our service" My wife and I took our Mini Cooper there for service for brakes and an oil change. Our service advisor was Judy Owens and I have to say she gave the bust customer service I have ever received. She is very knowledgeable, understanding, and an all around great person. She single handedly won our service for BMW and we will gladly be bringing our Mini back. The car is also now in perfect shape and we cannot be more pleased with the all around service of this dealership.
Business response:
Thank you so much for letting us know that Judy made your visit so memorable and earned your loyalty! We truly appreciate it.
"Sue was great to work with" Sue took all the time we needed and showed us numerous cars to help us make a decision. Good follow up and the entire dealership was very friendly.
Business response:
Thanks for the great review!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.