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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"outstanding service" Professional & Knowledgeable Staff, outstanding service Keep up the good work. I highly recommend Professional & Knowledgeable Staff, outstanding service Keep up the good work. I highly recommend Profeto friendsssional & Knowledgeable Staff, outstanding service Keep up the good work. I highly recommend
Business response:
Thank you for the excellent review and the great recommendation!
"Excellent experience" Luis Montiel was our sales asociate and he could not have been nicer. He was patient was my wife and answered every question with confidence even though the pre-owned car we were looking at was not a BMW. We also took a BMW of comparible price, year and mileage for a test drive and instead of the typical push to buy the dealer brand Luis could recognize my wife’s desire for the other car and assured her of it’s service history and remaining warranty. We also had a very pleasant experience with JP durin... read more
"Christmas Eve Emergency" I was out of town in Sarasota and my car was running low on coolant. BMW takes special coolant so we couldn’t find a store that had it and was open on Christmas Eve. I called this dealer and asked if they could help. They were closing within 10 minutes of my arrival estimated time and were completely booked until the following week. I explained my situation and they said head over ASAP. I did, and they took me right away. I had a sleeping baby in the car seat and so they brought everything to the fr... read more
Business response:
We are very happy to have been able to help you in your hour of need during the holiday. Thank you very much for this spectacular review!
"Courteous, Comfortable & Competent" Carlos is easy to deal with, tells me what to expect before I arrive, gets me a loaner car if I need one & keeps me informed re progress by phone so I always know when the job is done. None finer than Carlos.
Business response:
Thanks for taking a moment to let us know that Carlos made your visit a great one!
"Oil change" Arrived on time for my 10:30 appointment and had to wait for 15 minutes for the service advisor. Then I had to wait for another 15 minutes while they processed the paperwork for my loaner which I had confirmed the day before. My experience was different than my expectations. . When I made the appointment I was told that is was about a one hour procedure in reality it was 2 1/4 hours. The service was an oil change and inspection. They also washed the exterior.
Business response:
We apologize for the lengthy wait time and look into this situation to see what exactly happened. We always appreciate feedback -- both positive and negative -- to help us understand what we can do better and what we get right. It seems that, given the high rating, the rest of your visit was positive. If there's something more you'd like us to know, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Car purchase " All the agents were very helpful, honest and friendly. Susan Gatlin was an excellent sales person, very helpful and really made me comfortable with the purchase.
Business response:
Thanks so much for your full five stars!
"Professional & Knowledgeable Staff" This is my second BMW lease & I highly recommend them to friends. Their sales reps are incredibly knowledgeable & professional. Our sincere Thanks to Will Bean for the time he took to find us a great X3!
Business response:
Thanks for the amazing review, Daria! We're glad to hear you're enjoying your new X3!
"Caring, thoughtful,more than met expectations " Jack is caring,knowledgeable and professional. I had an appointment that was a conflict with the timing and he did everything in his power to help me. Super guy He came up with a fair deal and we bought a new car
Business response:
Thanks so much for your full five stars! We hope you enjoy your new car!
"Fair service " Seth Rodgers was very helpful and accommodating. I got a service slot quickly. The job was well done and a car was provided because the job took 2 days.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 12:00 a.m.