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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a great buying experience at this dealership. I was treated with professionalism and courtesy and my test drive of the BMW X3 was actually fun! The hills and winding roads in the Watertown area really let you experience why folks enjoy driving BMWs. They managed to find the exact car I wanted (color and options) at a good price. My salesman Ian was very patient and helpful and General Manager Peter Keast worked with me on a price that I felt comfortable with. Overall it was a very positive experience and I highly recom... read more
Business response:
Thank you for your recommendation and kind words about Peter and the BMW of Watertown team, Karen! We’re glad we could help you find exactly what you wanted in a BMW. Let us know how we can continue to help with your car and service needs. We hope you are enjoying your X3!
my 2002 bmw went in for service for no heat blowing i recieved a phone call 2hrs later explaining the problem an was parts needed to be order. at that time iwas asked if i needed a loaner car since i have access to a company car no loaner was necessary i was called 2 days later by rich stating the parts were in an they would be installed next day rich called an said the mechanic wanted to go a step further he found the air cowl leaking water soaking the micro filter an getting into the fan motor causing it to fail these part... read more
Business response:
Thank you for your kind words about Rich and the BMW of Watertown team, John. We’re glad we could help get your repairs taken care of while providing an exceptional customer experience for you. Please let us know how we can help with any future car or service needs you may have. We look forward to working with you again.
My car had some issues. They were able to find them and clear up the problems. The car has 125 thousand miles and runs like new!
Brought our "Baby," our 1997 Z-3, to BMW of Watertown for her first check-up/oil change since we moved to CT. We had made the service appointment with Nick. He was very professional on the phone. The service rep that checked us in is Rich D'Angelo. Friendly, extremely knowledgeable, professional, personable, (and VERY PATIENT with the car's old and fussy owner,) Rich took the car quickly through the initial part of the service procedure to our complete satisfaction. He has a great skill with installing trust in him, and his ... read more
Business response:
We are happy to have you as a new customer and glad we were able to help you and your "baby!" It's a beautiful machine and we'll be more than happy to help you again!
The service department at BMW of Watertown has been phenomenal. They make owning and caring for a BMW easy. I have been taking my 3-series there ever since I purchased it (pre-owned) almost two years ago. I can honestly say that I will not take my BMW anywhere else. Rich D'Angelo and Nick Allen have provided the knowledge and expertise to service my vehicle in the most cost effective manner possible. Dan the technician has consistently been chosen to work on my vehicle due to his skill and attention to detail. Together they ... read more
Business response:
Thank you for your many compliments to our service staff! We're happy to have you as a customer and promise to keep the same high level of performance as always! Thanks again!
Rich has always gone out of his way to help me on service issues.He is polite and knows his stuff vary well. Rich takes the time to listen when I have questions and always gets right back to me with an answer.You are very lucky to have someone like this with your company. I have spoke about Rich to many people and will continue to. Thank you!
Business response:
Thank you for the positive review! We appreciate your feedback, as we're always trying to improve in our efforts to deliver a great experience for our customers. We're glad you had such a positive experience with Rich! Rest assured, you are indeed in good hands!
My wife and I both drive 3's. We bought hers from the guys in Watertown several years ago. They helped us find the right car at the right price, and their customer service has always been exemplary. It has been a pleasure working with them. Recently, we were faced with some costly repairs. Diagnostics performed by a local mechanic determined that we needed a new wheel speed sensor... and then a new ABS/DSC control unit. Before going ahead with this work, I thought it would be a good idea to get a second opinion. I called Wat... read more
Business response:
Thank you for taking the time to share your positive experience with us! We are very proud of our excellent service staff who we believe to be the best in the business. Please let us know if you need any assistance in the future and we'll be glad to help you again!
I had seen an ad on Autotrader for a 2010 Certified 528 IDrive BMW, and I decided to visit the dealer and see the car in person. After inspecting the car I went into the showroom and asked to see a sales associate. In about 2 minutes, Boris came over and introduced himself as one of the Client Advisors. After some prelininary discussions, we went on a 20-30 minute test drive, and Boris was extremely helpful in explaining all the technical aspects of the car, including the iDrive system, Navigation system, idrive Controller, ... read more
Business response:
Thank you for the positive review and the kind words! We're glad we were able to provide you with a great car buying experience. We appreciate you as a customer, so don't hesitate to let us know if we can be of assistance in the future. Thanks again!
Jerome was and is by far the best and most honest sales person that I have ever dealt with. I went in looking to gather information on buying a vehicle and walked out with a year old 328 x-drive. He not only gave me a great price, but took care of me as if I was family. I was looking to buy my wife and myself two new cars from the Honda dealership across the street, but was treated so poorly that I wouldn't send my worst enemy to do business with them. Again, I would highly recommend seeing Jerome if you are looking to purch... read more
Business response:
Thank you for the positive review! We appreciate your feedback, as we're always trying to improve in our efforts to deliver a great experience for our customers. We're glad you had such a positive experience with Jerome! Rest assured, you are indeed in good hands!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is open now. It will close at 7:30 p.m.