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BMW
- Automotive
- Barrington, IL
About this business
Location details
1475 S Barrington Rd, Barrington, IL, 60010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Cannot day more than this guy is the real deal. I... Cannot day more than this guy is the real deal. I happened to stumble upon ken during my lease search for the GLC 350e. Although he did not have the car in stock he explained to me everything about leasing/buying and I learned a lot from this man. I will refer anyone to this guy he is one of a kind!
Business response:
Thank you for taking the time to share your feedback with us. We are thrilled you were happy with your experience working with Ken. The customer's experience is a priority for us. Welcome to the Circle.
Car Started with Help From Motorwerks I was stranded in a parking lot with my large dog as the FOB wasn't working so car would not start. I mistakenly changed the battery out a few days ago with wrong ones. After calling emergency roadside service, I called Motorwerks to inquire about the correct battery. Rob answered the call and walked me through pressing the red button with the FOB instead of my finger. That worked. I canceled the roadside service and headed home with my dog and promptly replaced the battery with the corr... read more
Business response:
Thank you for taking the time to share your story with us. We are thrilled you were provided great customer service from Rob. His number one priority is the customer. We are happy that he was able to provide assistance that got you and your dog out of that situation. Thank you for choosing us to earn your business and trust. Welcome to the Circle.
Bait and switch: wasted our time! We called first to ensure availability, which they did as they said they checked. When we got there, waited over 30 minutes before being shown anything when they said all the cars we originally wanted to see were no longer available! Wasted 1.5 hours of a day off there. Will not shop there again.
Business response:
We are saddened that your experience was not what we would expect. With our aggressive pricing, availability of a vehicle can change quickly. It is not uncommon to have multiple consumers looking at the same vehicle. We do our best when this happens to locate a like vehicle in our inventory. This is not a bait and switch tactic however delivering customer service to the best of our abilities. Thank you for the opportunity given to earn your business.
Really? No Loaners Available Made appointment days in advance for repair and a loaner. Arrived on time and was told they are "out of loaners". Waited over an hour and they offered to give me a ride home and return my car to my home. They called a LYFT - that is not giving me a ride that is ordering me transportation. And...I now do not have a vehicle. They told me they were all going crazy because their loaner cars were not returned. That is ridiculous and no way to run a business, least of all a luxury car dealership. Frank... read more
Business response:
Our Motor Werks of Barrington Auto Mall is under the same ownership since the beginning. We would be happy to look into this if you would not mind providing your customer information to reviews@motorwerks.com. Respectfully, if this is one of the dealership in the Schaumburg/Hoffman Estates owned by Ziegler now. We do not have control over the level of customer service they provide. We hope to hear from you allowing us to address this properly. Thank you
Oil change and tire rotation Came To Honda Motor Werks in Barrington, IL for tire rotation, later discovered missing wheel lock on one of tires. Came back to fix problem as I was told . Rudely was handed the missing part and ask to leave and replaced it by myself .
Business response:
Thank you for reaching out. We are currently investigating this. We have forward the information to the Honda Service Manager to review. Thank you
A quantum jump beyond the 1950's mentality Imagine: a dealership with a sales staff that treats you like an adult! It was a pleasure working with Anthony. I found the car I wanted on the website, and worked with Anthony via e-mail to answer a few questions I had. When my wife and I arrived to pick it up, he already had the paperwork started. None of this 'negotiating' to guess the secret, lowest price the dealership would sell it for, locked in a tiny, stuffy office hotbox for hours breaking our resistance, "let me ask my ma... read more
Business response:
Thank you for sharing your feedback and experience rating with us. We are thrilled you were happy with the buying experience working with Anthony. We do believe that car buying should be enjoyed not dreaded. Thank you for choosing us to earn your business. Enjoy and Welcome to the Circle.
Bad communication Would not go here they lie and dont even have a fax machine they tell you the car is avaiable when its not just to get you to go there
Business response:
We understand it can be disappointing when a vehicle of interest sells before you could reschedule a missed appointment. All vehicles remain available until a buyers agreement is signed. Scheduling an appointment does not hold the vehicle. We do advise our customers when scheduling for a future date that this is always a possibility. We do communicate thru several different platforms most common is texting and email. We do appreciate the opportunity given to earn your business.
Say anything to get you to their dealership Spoke with dealership 3 times. Twice yesterday and once this morning. Had a 2 hour drive to come buy the car. Last night they said they’d have the car ready for me at 11 a.’m. So before leaving for my 2 hour drive I asked if the car was still available. They told me it was and I made way to their dealership. Once I arrive they inform me they had sold the car the night before and pretended they had never heard of me. Beyond disappointed and angry with this dealership.
Business response:
We would like to look into this situation described. Please send us your contact information so we may look at the account to reviews@motorwerks.com or contact Margie Gallagher 847-381-8900. Thank you
2016 Lexus NX 200t (VIN JTJYARBZ8G2045263 n late Dec. 2019, I purchased a 2016 Lexus NX 200t with less than 21,000 miles for under $25K (great price -- there's a catch)...two days after my purchase the check engine light came on. After researching the service history through VIN, this same SUV had the same issue in Feb. 2019 -- which MotorWerks knew about since they had the SUV serviced at two Lexus dealers in Nov. 2019. I took the vehicle to a Lexus dealer for an inspection...small world...this same dealer saw this SUV in F... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 3,531 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.