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BMW
- Automotive
- Barrington, IL
About this business
Location details
1475 S Barrington Rd, Barrington, IL, 60010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service on my 2008 ML320 CDI Disheartened by the incompetence in the service staff at Motorwerks of Barrington-Mercedes. Could not diagnose nor fix my Mercedes after having it for a week. It’s your own product. Had no problem charging me though for the time you spent NOT figuring out the problem. How is it you cannot fix your own product and what do I do now???? When asked your service staff said I don’t know. That’s a great answer. I will never buy another Mercedes and you will never ever service my Porsche.
Business response:
We have sent your feedback to the Service manager for review. Thank you for reaching out and we are concerned with the unhappiness you have with Mercedes Benz Barrington. Thank you
Disappointed with shopping experience I stopped into this dealership with an associate of mine. We were both disappointed with the quality of the cars, for the price they were asking. A prospective buyer would have expected a higher quality vehicle for the prices they were asking. Very disappointing experience!
Business response:
We carry a large inventory of pre-owned vehicles a range of price points. Are vehicles are priced very aggressively to the Market. We offer upfront, transparency and real deal pricing that we provide the customer. This along with free carfax reports we are very confident in our pricing and inventory we have to offer. Thank you for giving us the opportunity to earn your business.
Bad salesman, good dealership. I've bought a few cars at MotorWerks throughout the years. Was looking at a Macan and was supposed to work with Salmaan. He came off very cold and rude. He told me that he's used to selling $150,000+ vehicles and that he was waiting for someone to come for a GT3. The guy showed up and Salmaan went to to him so he could get his sale. I guess he only caters to wealthy individuals that only buy the most expensive of cars? Oh well. Next time I'll go to another dealership or will ask for someone els... read more
Business response:
Thank you for your feedback. This is not a typical feedback on working with Salmaan. We would like to look into your visit with us and the concerns you had with it. If you would not mind sending your contact information to reviews@motorwerks.com the Porsche Customer Experience Manager would like to look into this. Thank you.
ALL AROUND POOR SERVICE My whole experience with Motowerks in Barrington has been terrible, horrible and below standard for this type of establishment. I can forgive anything if the reason for lack of efficiency is reasonable but with these guys it's not. I bought my E350 over a year ago. I live in Chicago and of course you need front and rear plates. My car didn't have rear plates. I must have called 15 times to have a bracket sent to me to personally have it installed and got nothing. I tried other mcb service centers and ... read more
Business response:
Thank you for your feedback. We have forwarded this onto our management team. We will be looking into your concerns. If you would like to speak with our Customer Relations Manager please send your contact information to reviews@motorwerks.com. We will have her contact you. Thank you
Started negative - ended positive My wife and I went in to complete purchase of 2016 Lexus. All was complete except for meeting with Linda to finalize paperwork. Wait took a very long time...too long. It seems there was a backup to meet with Linda. My the time we sat down with Linda we were impatient and frustrated. By the time we finished paperwork Linda had reversed our entire mindset. She had my wife and I relaxed and laughing. That is a true skill. End of process all wen well and we were happy.
Business response:
Linda is wonderful and truly enjoys working with her customers. We are thrilled she took the stress off and made it an enjoyable experience. Thank you for sharing your feedback with us and choosing us to work with. Welcome to the Circle,
fraud AVOID,DO NOT BUY CAR HERE,GO SOMEWHERE ELSE. after i sent all personal information many times i realized the dealership not doing anything to commit the promises , the MIKE CHIAPPETTA was telling me different scenarios 8 days, they was saying the car is mine and i have to transfer the money, after wire transfer info that they provided they said the car is defective and not for sell, but before MIKE CHIAPPETTA said the car is mine and key inside of his pocket, also Tom Dee is big tief and he's a part of this fraud. Bott... read more
Business response:
We understand it is disappointing when a deal does not work out as one may have hoped. Respectfully, due to our aggressive pricing it is not uncommon to have multiple customers working on the same vehicle. Vehicles remain for sale until a buyers agreements is signed and the funds are secured on the vehicle. In these situations, there is always going to be someone disappointed unfortunately. We do our best to avoid these situations, however it does happen from time to time. Thank you for giving us the opportunity to earn your... read more
Never again! My Review of Motor Werks INFINITI in Barrington Damonb 6/23/2019 Reason For Visit Sales (Used) "Wouldn't ever purchase from Motorwerks again" I buy a new car about once every 2 years, between for my wife and myself, sometimes more. I've literally purchased dozens of cars over the years, at all types of dealerships. I purchased from independent dealers, and big luxury dealers. Motor Werks (Infinit) stands out as the worse. I first contacted them before making the >1hr drive out to make sure they had the vehicle I... read more
Business response:
Thank you for your feedback. Please send us your contact information to send to our customer relations manager. We would like to dig into the concerns you listed. reviews@motorwerks.com Thank you
Poor service Poor customer service. Called multiple times before a return call Would look elsewhere. Don’t seem to care about customers. Sales rep I dealt with was very poor communicator
Business response:
Thank you for your feedback. If you would like to provided your contact information to reviews@motorwerks.com we would like to investigate your concerns. Thank you
Bad car service, unprofessional customer service 50k car service on my 2013 BMW 528 was carelessly done on April 10th. Besides some other misses (spilled fuel that smelled for a week), my car was damaged, actually scratched (multiple scratches) during the few hours of service that day. When I arrived at the dealership the service agent took the video of my car with his cell phone, to make sure the car is not scratched or damaged before the service. The car was spotless. But, even after reviewing the video footage, when we co... read more
Business response:
We have been advised that your vehicle was serviced in BMW not INFINITI and working with the Service Manager and Customer Relations Manager. Thank you
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 3,531 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.