This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Barrington, IL
About this business
Location details
1475 S Barrington Rd, Barrington, IL, 60010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Misleading webpages This dealership is inconsistent with how they lost the transmission of their cars. They currently have multiple Porsche 911s listed that they call "manual" but that are clearly automatic based on having PDK listed as an option and having an automatic gear selector in the photos. It's not as though they're taking the stand that PDK is an "automated manual" either, since other PDK cars are listed as automatic.
Business response:
We will send your feedback to the Porsche team. Thank you for your feedback.
Updated Review This is an update to a previous review (attached): I have decide to change my review from 1 star to 4 stars based on the ultimate resolution of my issue. I received my payment in full after posting my review online after weeks of no response from the dealership (within 12 hours of posting my review, I received 2 texts, 2 phone calls, and 1 email trying to resolve the issue). Additionally, I am loving my car. Buyer beware: the dealership was a pleasant enough experience upon the purchase of the car but was less... read more
Business response:
We do understand the lack in communication caused you frustrations. We have been advised that you have been contacted by Steve and the reimbursement has been submitted. Our customer relations manage has received documentation supporting this. This can take up to 5 business day for processing. Thank you for reaching out.
Went in to see a used car The salesman James Ramirez was very nice and polite. I went to check out a used Mitsubishi EVO. The car was nice from the outside. However the oil was low by a full quart and they had no idea the car had this horrid noise coming from the drivers side front wheel. Needless to say it wasn't the car for me. A heads up to the dealer, the first thing this customer checks is the oil.
Dont bring your mother here! they will try and sell her too if they think they can get a buck more. Had deal worked out at 630 pm fri. made appt to execute papers 10am Sat. Got call at 9 they sold the vehicle to another person. Make sure you get everything in writing.
Business response:
We understand it can be frustrating when a deal does not work out as hoped. Our vehicles are priced aggressively with possible multiple people interested. All vehicles remain available until a buyers agreement is signed. A deal can be agreed upon however it is not considered finalized without a signed buyers agreement. This allows equal opportunity for all customers. Thank you for the opportunity to earn your business.
Tipical "used" car dealer experience Very pushy sales manager who are not trustworthy. There staffs don't respect your time and customer services to customers who buy cars out of state.
Business response:
Thank you for your feedback. We process a large volume of out of state deals successfully daily. We pride ourselves on our customer services and want to understand what caused you to have a sub-par experience. Please send your contact information to reviews@motorwerks.com for review.
Horrible Overall Experience My mom purchased a Mercedes SUV here, and it was all a nightmare after buying. Her brakes began screeching extremely loud, and was told there was nothing could be done. After going back again, brake pads were replaced over and over, still no fix. Recently she went in for her 20k service and was bombarded by a number of issues that were told to her after she drove the car home. She received an email from mercedes outlining that she had alignment issue, premature wear on the tires, and her brakes we... read more
CAR SOLD "ACCIDENTALLY" - Deal made, deposit left Had a deal on a car. Ran the financing, agreed on a price, GAVE THEM A DEPOSIT. Next day was pick up day. I received a call from a manager that my vehicle was "accidentally sold to someone else". I call BULL. You got a better deal? UNETHICAL!
Take your money elsewhere I wouldn't suggest doing business here, Especially with salesmen Mark Smith. I had a confirmed appointment with Mark Smith to purchase a vehicle. I lugged my 2 year old an hour and a half, just to show up and be told by Mark that he sold the car I came to purchase. Now, to be fair I didn't expect the car to be held for me, but a phone call would have been considerate and would have saved me a trip. Afterwards he had the nerve to try to upsell me on another model. Beware, stay clear or Mark... read more
Business response:
We can understand it is disappointing when a deal does not go as you had hoped. We do call any pending customers on a vehicle that has sold, however the timing can work against us. We will always offer to look for like vehicles as options. This is not meant to offend anyone, however to assist in possible options. We appreciate the opportunity that you did give to earn your business. Thank you.
car repair aweful customer service- my car was towed there so 1st week lost my car, 2nd week they lost mykeys, and no one knew nothing about my car. i asked for a manager and he tries to patronize me. i bought this car from them and in a yrs time the trans goes out.1st they say its a selenoid for $400. so ok they do it and car still doesnt work, now they tell me it needs a new transmission at $5000.which is more then 1/2 of what i paid. or they can sell me a used trans for 1/2.you ripped me off seeing me a car plagued with p... read more
Business response:
Thank you for your feedback. We have sent this to our management team for review. If you would like to send your contact information to reviews@motorwerks.com we will be happy to look into it.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 3,531 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.