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BMW
- Automotive
- Barrington, IL
About this business
Location details
1475 S Barrington Rd, Barrington, IL, 60010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Terrible Experience I had a terrible experience with this dealership when I was searching for a car. Sales people and finance were terrible. I wouldn’t recommend to anyone.
Business response:
Our number one goal is to providing great experiences, upfront pricing and transparency. We are sorry to hear you were not happy with your experience. Our sales and finance team assist our customers in locating and the purchasing of their chosen vehicle. We understand it can be frustrating if a deal does not work the way they had hoped. Thank you for giving us the opportunity you did to earn your business.
Terrible Experience Horrible experience would not recommend. They did not even go out of there way to help me since I was only buying a used Mercedes.
Business response:
We would be happy to look into your experience. Please send your contact information to reviews@motorwerks.com. This is not typical of any of our showrooms and would like to address it. Thank you.
BMW X6M Recall repairs I brought my car in for 4 recall repairs. The schedule process and a loaner were smooth and good. I asked to inflate the tires to 40 PSI as it will get colder soon, so the pressure will drop. They called to say the car is ready and wanted to know when will I pick it up. I confirmed that I will pick it up by 5pm and they said it will be washed and ready. When I came there exactly at 5pm, the car was not ready and only after I waited ~ 10 min, I was told they need to clean and wash it. I had to wait 30 m... read more
Business response:
Thank you for bringing this to our attention. This is not the experience we expect for our customers. If you would not mind providing your contact information to reviews@motorwerks.com so we may look into the deeper. We value the feedback from our customers and certainly want to address any possible issues. Thank you.
Unprofessional & Poor Customer Service I agreed to leasing terms with Motor Werks and was given a delivery date. After the delivery date was pushed back I was informed that earlier in the week the car was delivered and sold by a different dealer. Motor Werks failed to track their inventory and should of been more informative. I was sure other dealers had the model/make/color but they told me they could not see that information in their system. I was as understanding as I could of been but there was no urgency to find a solut... read more
Business response:
We are sorry to hear about your experience and would like to look into the issue further. If you could send your contact information to reviews@motorwerks.com or directly to 224-205-3414. Thank you.
Toyota FJ Cruiser BASE I had not the best time trying to trade-in my used car with them. First of all it looks not too serious to me when they proposed very ridiculous price for my car. It was significantly less then similar proposition on market. They were to aggressive in intention to complete deal in the same day which I arrive. Seems like they were insisting on that. Even after several explanations from my side that I'm not ready to proceed with transaction and deal at the same time. Some very strange things which I real... read more
Business response:
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please email us at reviews@motorwerks.com or call us directly at 224-205-3414 so we can investigate this further.
Horrible customer service Very Unprofessional ! Pictures don't match the actual car! Waited 30 minutes to see a car
Business response:
Thank you for bringing this to our attention. Please send us your contact information to reviews@motorwerks.com so our Guest Relations manager can reach out to you in regards to your experience.
Follow up to BMW BMW, Regarding your repose below-congratulations to Chris becoming a dad below! However, these unreturned calls and messages occurred many weeks ago, so this is not an excuse. His first call to me was almost a month ago-very far from This weekend. Thanks.
BMW-Terrible Customer Service Experience I went in to BMW Motor Werks to test drive a new X1. I drove I met with a salesman, drove the car, and outlined everything I was looking for. He said he'd be in touch with availability of the color I wanted and pricing. I did not hear back. Five days later, the sales manager, Mike Gargano, called me to follow up to see if I had a good experience. I let him know I had yet to hear a word back from anyone. He then asked me everything I was looking for. I had driven all the way there from... read more
Business response:
Hi Erin - Thank you for sharing this with us and we are sorry that you experienced this at our dealership. Our General Manager, Chris Lima, became a dad to baby no. 2 this weekend, so we apologize if he did not get back to you. Can you please send us your contact info to reviews@motorwerks.com and which sales consultant you dealt with so our Guest Relations Manager can reach out to you? In the meantime, we will reach out to Mike Gargano. Sorry about the inconvenience.
bad customer service I was invited to see a car and when I get there ,I was told that the car I am interested in have some big issues , i was offered a discount ,but not satisfied with it ,because I lost my time to drive 1 hour and find out that the car is broken , don`t go there ,they don`t want to work things out, why don`t you tell me upfront that the car is broken .
Business response:
Hi Steve, Thank you for sharing this with us, and we are sorry to hear about your experience. We would like to speak with you further about your situation. Can you please send your contact information to reviews@motorwerks.com so our Guest Relations Manager can contact you?
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 3,531 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.