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BMW
- Automotive
- Plano, TX
About this business
Location details
6800 Dallas Pkwy, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Another "classic" experience from classic BMW - the worst dealership in the history of dealerships. This time I've been lied to, CHARGED FOR PARTS THAT WERE NOT REPLACED , avoided, and ignored. Been told by soooo many people " I'm looking into it now" only to be ignored and never contacted. So this time I dropped my car off 3 weeks ago and not one person has bothered to contact me to tell me what they didn't fix the first three times they tried. Then I was told I also need brakes! Ha! They charged me for brakes last month an... read more
Business response:
Hi Amy, I understand you've already spoke with our Service Director. I hope we are able to rectify this issue and get you back on the road with your BMW.
Another "classic" experience from Classic BMW - the worst dealership in the history of dealerships! This time I've been lied to, CHARGED FOR PARTS THAT WERE NOT REPLACED, avoided and ignored. Been told by sooooooo many people "I'm looking into it now" only to be ignored and never contacted. So this time I dropped my car off three weeks ago and not one person has even bothered to contact me to tell me what they didn't fix the last three times they tried. They even let me drive off once with a broken wheel and told me there wa... read more
This dealership seems bent on showing how I am the problem or not BMW material. I would sell my BMW if this were the only place to purchase products and get service. It's like they are a restaurant. Everyone is very nice, however, when they spill your plate of spaghetti on your shirt, they are likely not to notice or apologize, but they will bring you another plate of spaghetti 30 minutes later, IF you try to talk to the GM, which you will not be able to do. I am so saddened to have to recommend that you avoid this dealershi... read more
Class BMW Plano Tx: DO NOT GO TO CLASSIC BMW PLANO: SIMPLY Disrespectful Bunch of Arrogant People I drive BMW's for the past 9 years, and now have the 640i. My car's outer silver trims faded a bit with time, and also the inner leather between the seats (where we can place elbow) got a bit torn. I went to CLASSIC BMW Plano servicing center and after providing all details to a very nice young lad at the car drop-off point regarding the matter on car issues, I was referred to the Service Consulting Manager James. James had the ... read more
0 Stars. There is a reason why I have not purchased any of the 10 BMW'S I have owned at this place. Their customer service anywhere from Sales through the actual customers service department has to be the worst in the country. BMW should be ashamed of having this dealership representing it's brand.
Business response:
We are very sorry for the events that occurred. We thank you for bringing this to our attention, so we can insure that we provide the appropriat training to our team on how to handle after hours service clients. Thank you for allowing us to fix your car and get you back up and running.
I am disappointed with them, I have bought 3 BMW's from them since 1997 and have never had the back window regulators replaced until my 2006 328i, the front ones are greta, why have I had to replace both sides and the passenger side twice in 3years? I am told its one of those things, and the best they could offer is 10% off on a 300.00 repair job. i give them credit for contacting me the first time I posted this, several days ago, but the USA headquarters hasnt responded, I am sad, this maybe my final BMW,certainly from them... read more
Business response:
Hi Jim Ross-Our records show that you haven't had your regulator since 2011. Have you had them replaced at another dealer? We would like to resolve your concern. Please contact Chuong Nguyen, Service Director, cnguyen@classicbmw.com.
Their service is horrible and not satisfactory at all. I went there for servicing and they lost my part and now they are asking me to pay 50% for it. It is pathetic and totally irresponsible. They just look for your pocket, not customer satisfaction. My intention of this message is to highlight my frustration to BMW US so that they instruct them to improve. The party I am taking annoy is on the rear side where we tie another vehicle for towing. Classic BMW service is so frustrating.
Business response:
We apologize that your tow hook cover went missing. After being informed of the missing part a month and a half later, we have worked to resolve your frustration by only charging $30 which is more than half price of the tow hook cover. We in no way want you to feel frustrated with your service experience. Please reach out to Chuong Nguyen, Service Director, cnguyen@classicbmw.com if you will would like your part replaced?
So after $5,300 of service I get an empty tank of gas with 2 miles DTE and a new crack in the windshield indicating someone's been driving the car on the interstate???? I think not...
Business response:
With the type of repair your BMW had, we had to drive your car on the interstate to verify that it was fixed properly. We did get your windshield replaced at no cost to you. If you need any further assistance, please contact Chuong Nguyen, Service Director, cnguyen@classicbmw.com.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 8,248 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.