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BMW
- Automotive
- Plano, TX
About this business
Location details
6800 Dallas Pkwy, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Robin Mc Comick -Sales person and Allen Rowes Manager should be be changed immediately. People like these bring bad name to an amazing brand. No respect for people and absolute hostile souls
Our salesperson was Milaad. We stopped by last weekend to test drive an X5 xDrive35i. We came back today to test drive an X5 xDrive50i, and he refused. He said we had already test drove an X5, and the 50i is $20K more than the 35i. He said it would cost too much for us, and they drive the same. There you have it. Our salesperson told us what car we could afford and wouldn't let us test drive the one we wanted to buy.
Business response:
John, this isn't what we stand for and we are so sorry to hear that you had an unpleasant experience. We would love to correct and rectify this situation and open the opportunity to contact us directly and/or come visit us again.
I absolutely love John in the parts department!!! I actually love all the part department people! Service is a rip off... took my z-4 in on a part that wasn't working on my headlight... when they replaced it prior.. they said that still wasn't the problem.. however for 163 dollars they could pinpoint the problem.. they comeback and say it could be the housing case,the bulb blah blah? Pinpoint means specifically not could be.. I told them I knew for certain it wasn't a 1400 housing case and that I would just take it home and ... read more
Pretty good experience. Love getting cussed out by a BMW tech in the parking lot because I was in his way to park his car after lunch. A+ customer service. Oh wait I was told I wasn't a customer so I needed to get out of their way. Guess I am not a customer because my parents two BMWs that are serviced there and thus why I came there to have a wheel repaired. Business will be going to a dealer with class from now on.
Have got my Car for servicing at 8:15am today morning with a scheduled appointment. Still waiting for almost an hour now in their lobby to get a Loaner or a Rental. Unbelievable !!!
Business response:
Hi Mr. Bhattacharya! So sorry for the misunderstanding. We strive to make sure everything is taken care of appropriately. Normally, our oil change customers love to hang in our comfy customer lounge due to the short wait. Loan cars and rental cars are generally set for those customers who have one reserved and may need the provision for their cars' longer stay in the service center. We have provided a lot of great amenities in our customer lounge (Starbucks coffee, light breakfast, snacks, technology stations, comfy seating,... read more
On Tuesday, 7/12, I called about my 335i being part of the Takata air bag recall and was told I would be given a loaner until the part came in - and scheduled for Friday, 7/15. Called at Noon on Friday to confirm but then received a call at 2:30pm from Alex Smith saying that the loaner program had been cancelled...even though there wasn't a set date for the airbag replacement! So the program was cancelled between calling to confirm at 12pm and 2:30pm? Give me a break. I still went in at 3pm hoping it was some sort of mistake... read more
Still sitting here waiting on a 45 minute key programming and it's been almost 3 hours.
Classic BMW has the worst service ever. The give BMW a bad name. First the technician back in my brand new 2016 M3 into another car. A month later the issues have still not been resolved. From bad paint job on the new bumper to breaking sensors on the bumper. The list goes on and on. The technicians are bunch of amateurs who probably hate their job and are not interested in fixing the car who they damaged to begin with. Absolute nightmare with these people.
Business response:
Abir, we are sorry this has happened to your new vehicle. Your note has been escalated to the corresponding managers of service and collision center to properly handle this. We will make sure it's done right. If there is anything else please write us at otto@classicbmw.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 8,248 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.