BMW

amohimen 

on DealerRater

17 years ago

Should have learned my lesson with Open Road the last few times I tried to buy a car: Honda, Toyota, Mazda and now BMW. First I am told that finding a manaual transmission is difficult (though the forums say otherwise), and since they have to flat bed the car from outside the state, they cannot lower the the price too much. Then surprisingly, the car they were getting me got sold, and lo and behold, they were receving exactly the one I wanted, in a few days from Germany. Lucky for me I started making some calls, and guess wh... read more

Frank D 

on DealerRater

17 years ago

Visited Open Road Ceritifed Pre-owned after confirming with Ahmad that the car we found online as there (he confimred). When we showed up, he had to drive us fifteem minutes to a detailing center where we looked at a very dirty car. My wife still iked the car 9assuming it was detailed properly). When we drove back to the dealership, he went to his office for five minutes, leaving my family and I in the parking lot. He retuinred and told us that while we were gone (the half-hour ride to see the car that wasn't on the lot), so... read more

lennyk1313 

on DealerRater

17 years ago

Hello, Every several years I am on the market for a new car and the first place that I go to is BMW to look for a new car because I enjoy BMW driving experience. But I also quickly realize the reason why I do not own one and turn around and go across the street ether to Mercedes or Lexus. Not only are the salespeople are rude, obnoxious, they also have a full disregard whether the potential client is even in the showroom. I can spend a half hour in the room and not a single person would ask me what I am interested in. But as... read more

johny_cash 

on DealerRater

19 years ago

This is the worst dealership and worst staff I have ever seen. I was talking to this guy Eric Gross for abt a week for a lease on my wife and everything was agreed upon. He asked for all the papers and co-signer. And he would need the co-signer in person and that should be good enough. But when I was actually supposed to visit the dealership, he told me the credit was declined and he can't do much. He never even submitted the application with co-signer. I went to the dealership and talked to the sales Manager Roger but he wa... read more

hacksaw90210 

on DealerRater

19 years ago

Avoid this place at all costs! I had to deal with Lester "the Liar". The first BS this guy fed me was about a $350 "dealer prep charge". Good thing I read about this scam and knew it was BS. After about 20 minutes of going back and forth, he finally agreed to take away the dealer prep charge if we took away the floor mats and wheel locks. Then, when it came to payment, Lester "the Liar" refused to take a Capital One blank check because he claimed it took 8-10 WEEKS to process. I confirmed with Capital One that it only takes ... read more

jonali16 

on DealerRater

21 years ago

Was sold a car with a Bad Clutch and Cracked spare rim. Denied that car was sold to me like that. Service department got involved and sided with Preowned department to save money. If taking the spare rim out of the spare tire compartment consitutes damaging it, then i'm guilty. CPO manager asked if I thought he was Santa Clause. In utter disgust, I said i'd never go there again. Filthy people there, all they want is your money. Have had much more pleasant expereiences at other dealers. Was also lied to numerous times by Assi... read more

vern 

on DealerRater

23 years ago

I bought two cars from them 1999 323i and 2001 330ci ,they had the best prices around the area at the time.I had all the service work done on the 323i and in the begining on the 330ci and then there service department went down the tubes not only in there work but the way they treated you.I changed to JMK in springfield and I don't have one complaint about there work or the way they treat you. vern