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BMW
- Automotive
- Edison, NJ
About this business
Location details
540 US Highway 1, Edison, NJ, 08817, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
salesman was helpful. bought a CPO and the 'dealer prep' was lousy - Nav DVD was three years older than the car, only one key provided (comfort access) which had a low battery at that, middle seat buckle in the backseat is missing and the pockets in the doors are dirty. as if that weren't enough the drivers side wiper blade is shot. why should I pay for prep if no one is going to spend time to actually prep the car? friendly and courteous, absolutely. sales process was quick and efficient but this is a lousy way to begin an ... read more
I went there for break service, they told me I have to "must" change all 4 rotors at the same time, they told me the rotor is too thin, also front bushing is loose and back control arm is worn.... I decline the service, went to other dealer for service. Other dealer only change 4 break pad for me and told me the rotor can last to next break service, not necessary replace this time and the bushing and control arm is okay no need to replace now... Is this the "service advisor" problem or the "mechanic" problem? I wonder are th... read more
I don't work for them !!! --------------------- I'm a customer and if I would work for them I would give them 5 !!! If you see a 5 : It's someone who never called and was put on hold for over 20 min. If you see a 5 : You never drop your car and had to wait 20 min to see an advisor. If you see a 5 : You never drop your car and the loner was not available. If you see a 5, it's the dealer fishing :) Good luck
I was a repeat customer. My salesman, Charles Willis, is out for a while with a medical condition. I was directed to Jerry who was filling in for Charles. I told him exactly the vehicle I wanted and he gave me a price that was $1000 off the sticker price and that was the best he would do. Taking off $1000 for a $62000 car, in this economy, is a joke. He could care less about selling me a car. He did not even take my name, address or phone number. When I went to 2 other BMW dealers with the same specs for a vehicle I was give... read more
By far the worst car shopping experience. The "Client Advisor", Igal Tadjiev, was less than professional. I went to the Open Road BMW in search of a specific auto. I arrived at the new car show room, and was shuttled to the CPO show room. Upon inspection, the vehicle I was interested in was not as described online. No biggie. I was willing to look around. My client advisor stated he had better things to do than have me waste his time, as I continued to look around. How rude! I asked if someone else could shuttle me back to t... read more
Worst service experience ever. Should be renamed to dis-service. Check Engine on X5. First service visit: reset. Check engine back in ~1500 miles, so second service visit: DMTL pump replaced. Dropping off the car - almost an hour wait to just drop off the car (then more wait to talk to service folks). Picking up the car (2nd service visit): Car is given back with BACK SEAT COMPLETELY DETACHED! So service advisor called people from the shop to put it back in place. When I got home - yet another surprice - lug nuts on the floo... read more
Just getting someone on the phone for service was a problem, she doesn't like her job and made it very clear to me. I have a brand new 5 series and doesn't want to go in gear... There is no management, once they got the car all I would get was a voice mail. Can't wait for my lease to be over! The problem is with the car; I had a problem with the starter, the gas tank, now the car start but doesn't go in gear !!! I think they have to be paying someone to give them good rating, they should get a full bar so we can forget how S... read more
I was never greeted by reception, no one wanted to help or ask me if i needed a sales person or anything, even thou most of them were just standing around chatting. the best thing i found was .. as i was walking out of this dealership, the reason why the reception never greeted me was, she was watching a movie on her computer. as my foot steps sound got closer to her, she actually minimized the movie she was watching.. WOW the whole experience took 5 mins, walked in, did a lap around the dealership and walked right out!
I have been back 4 times now with my 05 X3 leaking water into the front and rear of the vehicle after it rains. After several attempts by Open Road to fix the leaks we were told it was finally all fixed. I went to pick up the car yesterday and needless to say it had rained that night and the battery compartment had an inch of water in it as well as the passenger floor was soaked. The service personnel were very appologetic and sincere in their desire to fix the problem but we are heading on to 5 attempts to fix and 20 days o... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 1,412 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.