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BMW
- Automotive
- Edison, NJ
About this business
Location details
540 US Highway 1, Edison, NJ, 08817, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I own a 2007 328 XI BMW. I purchased my vehicle brand new from Open Road BMW of Edison, NJ. I've been having problems with the customer service as well as the services rendered on my vehicle. About 4 months ago (March 2013), I was experiencing problems with my vehicle (wouldn't start, no electrical power, etc). I called into BMW of Edison, and was told to have my vehicle towed in. Within an hour or so, my vehicle started and I was able to drive my car home and park it. After having it sit without idling, I attempted to try a... read more
Took me with my child to pick up my purchased vehicle in a car that had no gas and left me stranded on the side of the road for over 45 minutes with my child. Sales Manager completely unapologetic and rude. Pushed us to the side. Please avoid this dealership by all means, the worst customer service i have ever experienced by any place of business!!
I was an existing BMW owner and I had purchased my first BMW from this location. When my lease was about to expire, I decided to re-visit the location that I purchased my first BMW hoping that I can get a better deal considering that I have been a loyal BMW customer. Off the three BMW dealerships that I visited, this was the least customer friendly. I guess my expectations were high since I was a returning customer. However the sales person would not budge on the numbers and the message I was gettign was that if I had to get... read more
Unfortunately, I feel that I need to post this after having two negative experiences with Edison Open Road BMW. There appears to be a recurring theme where the quoted work differs then the final bill which contains items (usually parts) that were not disclosed upfront and they typically are substantial in cost. In my most recent visit, what was discussed was replacement of front/rear brakes (~$1,700), the micro-filter (~$200) and $540 for the mecantronic seal to repair a leak identified by one of their mechanics about 3 visi... read more
Had items stolen from my car that they won't refund because they claim it was my fault for leaving a cell phone clip and bottle of cologne in my car. They charged my credit card for repair work without verifying with me or giving me a chance to have the person who cause the damage repair it. The service manager as well the manager of the dealership haven't returned my calls for 3 weeks regarding any of these and after complaining to BMW north America, they informed me that they have no control over the dealerships and that I... read more
Overall the sales call was fine. I had arranged an appointment on-line dealing with a very nice woman named Amber. I made arrangements to go in to look at the new BMW 3 Series. I was a bit taken aback when I found that I wouldn't be dealing with the nice woman on the phone but rather with a different sales person. I subsequently found out that Amber just deals with people on-line and sets up appointments. Not a big deal but I would have preferred to know that up front. Nittan did a good job of showing me the car and answerin... read more
MY SALES PERSON DID ATTEMPT TO MAKE ME FEEL COMFORTABLE AND WORK WITH ME.I WOULDN'T MIND DOING BUSINESS WITH HIM AGAIN. MR.GOLDGERG ON THE OTHER HAND BECAME UPSET WITH MY SALES PERSON. HE SHOULD HAVE SPOKEN TO HIM IN PRIVATE. THERE WAS NO NEED FOR HIM TO MAKE A SCENE IN THE SHOW ROOM AND THEN WALK OUTSIDE AND START SLAMMING THE DOORS TO MY NEW CAR BECAUSE HE WAS UPSET THAT MY SALES PERSON FORGOT TO DO SOMETHING. THAT TYPE OF BEHAVIOR WAS NOT PROFESSIONAL AND MADE ME FEEL VERY UNCOMFORTABLE. I DID ASK IF THERE WAS A PROBLEM? ... read more
I had an fairly good experience at Open Road BMW, but two things are keeping me from writing a rave review of this dealership. First, the Certified X3 I was buying had been in an accident, but that information was not disclosed. I was told that the back bumper had been painted, that there "may have been a scratch, or something". While I was signing the finance paperwork I was shown a carfax report and noticed the accident information. Second, the dealership lacked the "attention to detail" that I have always expected from BM... read more
The lease is over; Thank god ! Never had major problems for over 30 years, then I lease a BMW; Open Road BMW: the worst phone system(had to hold for over 20 min), then they were nasty, I always had to wait a very long time, come back because they didn't correct the problem. They are way too busy, there is way too many problems with the cars, they overbook way too many customer, they never have a loaner available unless I would wait for 10 days! Lets make is very clear: This location is Very Bad, it's not just the car ! The b... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 1,412 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.