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BMW
- Automotive
- Orlando, FL
About this business
Location details
9750 S Orange Blossom Trl, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"Great job " The service advisors and the staff were great to work with perfect people explained everything I needed to know about my vehicle they did not let me leave without knowledge and what my car needs Fields BMW Is a great place
Business response:
Thank you for your excellent feedback, Samir25rx8. If there is anything further we may do to enhance the overall quality of your ownership experience, please let me know. Kind Regards, Frank Fernandez, General Manager.
"They get the job done......" They play no games...you bring your car in and they perform your service with speed, quality and cleanliness.... The courtesy car washes are excellent and one of the reasons why i ended up buying my new M6 convertible at their dealership...
Business response:
That's great to hear! I'm delighted your experience, most importantly, and that you are enjoying the complimentary amenities we provide our customers - like our free car washes! If there is anything else we may do to enhance the quality of your ownership, please let me know. Kind Regards, Frank Fernandez, General Manager.
"Friendly staff" Everyone esp Eric ( ? ) - I'm not sure of his name but as you enter the service area office he is the guy on the right computer kiosk- were ac commodating, polite and so friendly and helpful. When Eric heard that I wanted to go to the nearest Sams club, he offered to send a driver to pick me up. Just an excellent service ! My only complain is that the gal who booked us on the phone initially told us that it will take 4 hours to get the job done but Eric said it'll only take 2 and he was right ! I had blocked... read more
Business response:
Thank you for your excellent feedback! I will be sure to pass along your kind words to our team. I apologize for the representative you reached on the phone who gave you inaccurate information. We have made the necessary adjustments to our team to ensure the information you receive is accurate and consistent. If there is anything further we may do to ensure you receive only the highest level of service, please let me know. Thank you for choosing Fields. Kind Regards, Frank Fernandez, General Manager.
"Great! " You get top of the line service and respect when you go there. Never have to worry about your car not being fixed right. 2 Thumbs up!
Business response:
Thank you, Jgren5, we appreciate your kind feedback and your business.. If there is anything else we may do to enhance the quality of your ownership experience, please let me know. Kind Regards, Frank Fernandez, General Manager.
"Fast and prompt service" Left my car and went to work out. It was completed when I came back an hour later. I could not believe that it was done already. Great job! Thanks
Business response:
Thank you, Rena B., I'm delighted we were able to have your vehicle serviced in a timely manner and exceed your expectations - it's what we strive for with every service visit. If there is anything further we can do to enhance the quality of your ownership, please let me know. Sincerely, Frank Fernandez, General Manager.
"Quality of Service" Everyone from the cashier to the porters are extremely polite and helpful. I will definitely refer all my friends and family. Thank you very much P.s. I specially like the free car wash
Business response:
That's great to hear, Cregis73, I'll be sure to pass your kind feedback along to our team! If there is anything else we may do to better serve you, please let me know. Thank you for choosing Fields BMW! Sincerely, Frank Fernandez, General Manager.
"No Appointment No Problem" Had water leaking into my X5 and needed to get in quick and they were able to accommodate me and fix the problem by end of business day. Ran it through the wash to test leaks and now it looks/works great.
Business response:
I'm delighted we were able to get your X5's water leak resolved, Peyton, but most importantly to accommodate your needs. If there is any way we may further improve on your ownership, please let me know. Sincerely, Joe Allegra, Service Manager.
"excellent repair of warranty issue. chad got me in and out " Quicker than expected. Chad kept me informed. Excellent service. Everything fixed when done. Everyone very friendly. I appreciate the south location and how quickly they responded to my problem.
Business response:
Thank you for your excellent remarks! We'll be sure to give Chad and our team a pat on the back. We're delighted to have exceeded your expectations! The next time you come in for your car wash, please swing by my office and let me know if there is anything else we can do to elevate your ownership experience. Sincerely, Frank Fernandez, General Manager.
"Service with a Smile" The service department really cares about you and your time. They work hard to get you in and out and meet the service demands that a BMW customer has come to expect.
Business response:
Thank you for your excellent remarks, Stewart8709. We'll be sure to give Nancy and our team a pat on the back. We're delighted to have exceeded your expectations! The next time you come in for your car wash, please swing by my office and let me know if there is anything else we can do to elevate your ownership experience. Sincerely, Frank Fernandez, General Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,589 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.