This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Bay Shore, NY
About this business
Location details
600 Sunrise Highway, Bay Shore, NY, 11706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
"Rudy Alanis was great , until my son's car came back home ." My son's car was there for a recall which Rudy took care of with a great deal of attention Thank you Rudy , but then they washed his BMW 335xi and noticed that they put a great deal of damage to the paint , they where not there when the car was dropped off , I brought it to there attention and showed them the damage , and that's when excuses from the Service manager started to come out , that it wasn't there fault , so they gave a quick fix they had it waxed and i... read more
"Zero Stars" If I could give negative stars i would. My mother brought in her 2011 328 for a broken rear 3rd light. Was told there was a diagnostic fee that would be applied to the service. Turns out BMW can't actually service the issue and still charged my mother. At no point was she informed that if the service couldn't be performed would she be carges nearly 200$. According to the service manager Vincent they performed over an hour of work to drop a headliner . This dealership and Vincent in particular don't care about th... read more
Business response:
Hello, Thank you for bringing this to my attention. I regret to see you are disappointed by any miscommunication in regards to the fees for services for your mother's vehicle and this has led to your distrust in us. I would appreciate the opportunity to connect with you learn more about what happened so I can address your concerns. Will you please reach out to me with your preferred contact information at your earliest convenience? Best, James McCarthy General Manager JMcCarthy@HabberstadBMW.com
"Once my sale was complete I've been ignored" Once I completed my lease of my new car the sales person that helped me (that told me to reach out to them for any assistance) has been on-existent. I would not recommend this dealer to anyone.
"NO test drive for us!!" Prior to our arrival at Habberstad BMW my wife called Robert Pellegrino whom she already had spoken to earlier in the week about our search for a car and informed him we are coming over to the dealership to look at a 528 or 535. Upon arriving we were not even offered a bottle of water on a hot summer day. Robert was nice to enough to inform us a little bit about the car. The problem we encountered was when I said ok let’s test the drive vehicle. He stated to my wife and I that he did not have a vehic... read more
"Paul Senft was rude" I mixed up the dealer with another person. But it was Paul Senft who was very rude and arrogant to me. He doesn't know how to treat his customers.
"Complete Ripoff!!! " Do not bring your car here for service. Charged me close to $700 for a battery replacement, really $700? After I was charged this price, I called other BMW service and was quoted $400+. So this place tried to rip me off over $200 of my hard earn money. Was charged 2 hours of labor when it only took them 30 mins to replace the battery. I have now called my credit card company and will get my money back!!!
Business response:
Hello- In reading your review here and on DealerRater I wanted to reach out to see if I can look into and further explain the charges. I'm curious to know more about your other quote to see where the differences may be. If you'd like to email me with that information I would be happy to look over it. We want to make sure our clients feel confident in our quotes, services and prices, as we appreciate your patronage and want to do what we can to ensure you are a satisfied client. Looking forward to hearing from you, James McCa... read more
"I would exppect more from a luxury car dealership." The entire experience was poor. From the failed promised delivery date to actual pick up date. Very arrogant salesperson. My love of the car itself is what ultimately closed the deal.
"This is my 2nd BMW and generally I have been extremely..." This is my 2nd BMW and generally I have been extremely impressed with Habberstad and BMW.This present experience was miserable.First,I was promised a loaner and was not told it would not be a BMW nor to bring anything.When I got there Hertz ? advised me I was getting a non BMW from them and I needed a credit card(which I did not have).I had to call for a ride.Second,the salesman repeatedly tried to upsell me on the service.I felt this type of used car salesman treat... read more
Business response:
Hi - Thank you for taking the time to give us your feedback on your service visit. We appreciate your continued loyalty, and apologize for the confusion about loaner vehicles. We typically do loan out BMWs, but when this fleet is exhausted we turn to Hertz to provide loaners. Your service advisor will at times suggest services that he feels you need in order to maintain your BMW's peak efficiency and performance. Regarding the repair, we're sorry that it wasn't done correctly, and we're glad that you had the opportunity to s... read more
"I needed to have the passenger mirror repaired. I went..." I needed to have the passenger mirror repaired. I went to the service department to order the part. I was told it will be in on Wednesday and they will call me and schedule the appt. to have it replaced. Wed, Thurs, Friday come and go, no call. I stop in on Sat to check on the part. The parts guy is on the phone, looks at me and turns away. No indication that I exist, or he will be with me after the call. The call eventually ends. I give him the paperwork, and 15 mi... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,505 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.