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BMW
- Automotive
- Bay Shore, NY
About this business
Location details
600 Sunrise Highway, Bay Shore, NY, 11706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
"I got a price for a new car from Melissa. I brought my..." I got a price for a new car from Melissa. I brought my trade in for appraisal and saw Carlos. Got the trade in value and was told by Carlos that the selling price of the new car would be $1000 less than Melissa quoted me. I did nothing wrong but waste my time visiting the dealer. I don't understand how a dealer stays in business doing tactics like this. I guess the general public is ok dealing with this type of business. I can't support it or recommend them.
Business response:
William - Thanks for taking the time to write us a review on Dealerrater. After we took a look at your car in person, we were not able to match the appraised value that you had from another dealer - that's the reason why the selling price of the car was more than you had anticipated, in order to make up for the appraised value of your trade-in. Thank you for your understanding, and if you any other questions or concerns, please do let us know.
"Vidal spent a lot of time helping us decide on a BMW..." Vidal spent a lot of time helping us decide on a BMW upgrade that would suit our needs. He was very friendly, professional and helpful and at no time did we feel pressured! Ian was friendly and professional, however we never received a call back from him regarding the results of our finance application and got financing on our own. Also, when we sat with him to finalize our purchase, he did not have the correct numbers and led us to believe we would be getting an appr... read more
"Service is aleways good. Mycar required two new rear..." Service is aleways good. Mycar required two new rear tires. I am very concerned about why??? My car only has 15000 miles on it and it needs new tires??. Oil was changed when needed and the tires rotated. My wife brought the car for service because of a tire pressure problem and we had to buy two new Pirelli tires for $ 400 later. Not so happy!! Not at all!! I am considering taking my car elsewhere in the future!!
"MY 2011 535XI WAS BROUGHT IN FOR A VIBRATION NOISE IN THE..." MY 2011 535XI WAS BROUGHT IN FOR A VIBRATION NOISE IN THE ENGINE THAT STARTED ABOUT 2 MONTHS AGO. AFTER BEING IN SERVICE FOR 1 FULL WEEK IT WAS DETERMINED BY BOTH THE SERVICE TEAM AND BMW THAT THE NOISE WAS NOT UNCOMMON. BOTTOM LINE- 1)STILL HAVE THE NOISE 2)MY CAR WAS NOT WASHED BEFORE PICKUP-(I WAS TOLD IF WANTED TO WAIT FOR IT TO BE WASHED THEY WOULD WASH IT ?)
Business response:
Hi Jimmy - Thanks for taking the time to bring your 535xi into our service department. We're glad that you had the chance to work with Jeff Blaney, our service manager, who had your vehicle inspected with the shop foreman. Upon submitting your case to BMW engineers, they determined that the noise that you're experiencing is normal for your car. Thank you - Habberstad BMW.
"Do not go to Habberstad of Bay Shore, their sales manager..." Do not go to Habberstad of Bay Shore, their sales manager John Cuozzo is a complete liar and a POS. He does not honor any word of his committment. This is being written by a loyal customer that has purchased 3 vehicles from the dealership. Stay away if John is still employed at this dealership as he should not get any credit to any sale, even if he has no direct involvement. He will lie to your face and tell you that he treats you like family...maybe like a dysfu... read more
Business response:
Hi Mike –We’re sorry that you weren’t happy with your experience at Habberstad BMW, especially as you’re a loyal customer of ours. Our management team has been in contact with you, and if you have any additional comments or concerns, they will be glad to address them. Best Regards – Jim McCarthy, General Manager.
"Took 5 weeks to repair something that takes a few days...." Took 5 weeks to repair something that takes a few days. With insurance and dealer both liable. Mainly BMW for throwing away part prior to adjuster arriving. Second hit was delays from parts vendors that are out of business. Finally, property that was in my vehicle was stolen. Namely, a gold necklace and earring I had left. Grant I should have been wiser to leave valuables in the car, but there is also a level of trust and professionalism. Shame on the staff.
Business response:
Rob – Thank you for taking the time to give us your feedback on your service visit. We’re sorry that you weren't completely satisfied with your experience, so we’d like to get some more details, especially about the stolen property from your car. We take these issues very seriously and would like to investigate. We appreciate you forwarding your contact information; someone will be in touch with you very shortly.
"Awful customer service in service department . Still..." Awful customer service in service department . Still waiting on a phone call from service manager . Poor communication , would never recommend this dealership !my car is un safe n they would like me to pick it up and drive it . Waiting for a phone call back .
Business response:
Hi Diane - Thank you for writing us a review on Dealerrater. We value your opinion and we constantly use feedback from our customers to give them better service. It sounds like we had a lapse in communicating with you and fell short in the level of service that we delivered. Jeff Blaney, our service manager, will be reaching out to you soon to further discuss the details of your visit. Could you confirm your phone number so we can get in touch? Thank you - Habberstad BMW.
"I had a service appointment for both routine service..." I had a service appointment for both routine service along with a noise coming from the engine at idle (the noise only occurs when the engine is at at operating temperature)both the service adviser and a service tech was there when i dropped the car off and agreed that this was not a normal noise and that the car required service. The service adviser assured me that my car no longer had noise issues and after 2 days i picked up the car and proceeded to hear the same n... read more
Business response:
Hi Mark - Thanks for taking the time to write us a review on Dealerrater. We're sorry that you took the time to bring your car in for service only to get it back and have the same problem recur days later. During the inspection, the technician must be able to replicate the issue/noise before he's able to take corrective action in order to fix it, and he may not have been able to do that while your car was in service. We apologize for the inconvenience. If you'll give Jeff Blaney, our service manager, a call - he'll be glad t... read more
"My car sat in the service department for over 24 hours...." My car sat in the service department for over 24 hours. It was very clear that it was not attended to until the last minute. They told me the work could not be done and I had to go back to the BMW in Manhattan. When I picked up my car the next morning, I explained my disappointment and disbelief that the required work could not get done at a certified BMW repair shop! The second sales person I worked with Chris, saw through the issue (e.g. untruths)---as I did and ... read more
Business response:
Hi - Thanks for writing us a review about your recent service visit on Dealerrater. It appears that you worked with Jenn, who is new to Habberstad and still learning our service procedures and processes. It appears she made a mistake, and even though Chris was able to eventually correct the record, we're very sorry that you were inconvenienced as a result of an error on our part. May we offer you a free detail of your car on your next service visit? Please let us know if so and we'll gladly note your customer file. Thank you... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,505 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.