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BMW
- Automotive
- Bay Shore, NY
About this business
Location details
600 Sunrise Highway, Bay Shore, NY, 11706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
"My 3 series was brought in for service for the radio. ..." My 3 series was brought in for service for the radio. The repairs were made and after picking up the car I discovered that my USB drive (64GB) with all my music and photos on it was missing. I immediately contacted Dawn and alerted her that it was gone. She made some inquiries (service manager) and contacted me the next day. She told me that they routinely take photos of the cars they service and indeed the drive was there when I dropped it off but "was at a loss as... read more
Business response:
Michael - Thanks for letting us know about your service visit to Habberstad BMW. We're very sorry that your USB drive went missing while it was in service and that we couldn't track it down. We're glad that you were able to speak with our service manager, Jeff Blaney. As we had discussed, we'll be replacing your USB drive for you. We know that our customers trust us with their vehicles and property when they're left at our dealership, and we will do everything in our power to protect that trust. We hope that you'll accept ou... read more
"I purchased my 2013 X5 from here and the sales team was..." I purchased my 2013 X5 from here and the sales team was excellent. Uday Bhandary and Ewa Gmyrek were great and my sale was smooth.Upon delivery I noticed some scratch on my door. I took my vehicle back to get it fixed. Thats it! It was my biggest mistake to take it there because my one week old SAV came back with scuff marks and swirl marks (bad detail job) which they have not been able to fix it till today. The vehicle has been there more than 5 times for the same... read more
Business response:
Hi – Thank you for your review letting us know about your experience at Habberstad BMW. We appreciate that you chose our dealership and thank you for your business. We’re sorry that you had to bring your car in so many times to attempt to get the scratches fixed – we realize that this was inconvenient for you and that you’re frustrated by the lack of contact from your service representative. Could you contact Jeff Blaney, our service manager? We’d like to make this right for you. His contact info is jblaney@habberstadbmw.com... read more
"I had a terrible experience at this dealership. I paid..." I had a terrible experience at this dealership. I paid $2500 last August to have my car fixed and serviced from bumper to bumper. The car was never right. I was charged for a lot of things that I found out later were never done. I should have brought it back right away but then Sandy hit. Last week my car got stuck on sunrise hwy. and I had to have it towed home. I brought it back to Haberstadt BMW in bayshore in the hopes that they would honor their work and fix th... read more
Business response:
Hi – Thanks for your feedback regarding your recent service visit to Habberstad BMW. We’re sorry to learn that you feel that you didn’t experience a satisfactory level of service at our dealership – we strive to offer all our customers the highest level of service. We’ll be using your feedback to improve our processes and communication in the future. If you have any other questions, please feel free to reach out to our service manager, Jeff Blaney, at 631-647-6960. Sincerely – Habberstad BMW.
"I've owned several BMW's and in the past have..." I've owned several BMW's and in the past have dealt with Habberstad BMW in Huntington where I always found the detail to excellent service with courteous and professional employees a pleasure. Recently I went to BayShore service twice within a month and both of my experiences there have been awful. The first time I went there to pick up my car in the late afternoon after having to leave my car there for two days because a part needed to be ordered for the radio. Upon receivi... read more
Business response:
We are sorry to hear about your experience with us at Habberstad BMW of Bay Shore. We have been experiencing a few growing pains due to an increase in business. We are continually adding more equipment, technicians and additional storage areas to improve this. Your feedback will definitely help us identify some other weaknesses to address. Please contact my service manager Jeff Blaney at jblaney@habberstadbmw.com or call us @ 631 647 6960. We would appreciate an opportunity to restore your confidence in us. Best Regards - Ha... read more
"Service department was thorough and painstakingly patient..." Service department was thorough and painstakingly patient to locate the cause of intermittent problems and resolved them. All staff were courteous and helpful, loaner car was provided.
"My 2013 X3 was due for service and I had scheduled an..." My 2013 X3 was due for service and I had scheduled an appointment with Habberstad since this is also the location I purchased my car last year. I was very disappointed with the quality of service for numerous reasons. First, when I called in to make an appointment I had asked if I can get a loaner and the rep I spoke to say yes only to find out when I brought in my car for drop off, I was not receiving a BMW loaner. Instead, I was given a Hertz rental. This is quite ... read more
"Without a doubt the worst service I have ever experienced..." Without a doubt the worst service I have ever experienced on any vehicle that I have ever owned. Don't believe me? Just check records
"Although the service required more than 2 hours of work,..." Although the service required more than 2 hours of work, I was going to wait. The service rep insisted that I take a rental car, and after several refusals, I accepted the offer. Probably the worst mistake ever. I waited nearly 45 minutes for a rental car representative to assist me, even though she was sitting at a desk making follow-up calls to people who already had cars. She also took a break to do some text messaging, while I sat in wait. At this point, I no ... read more
"On Feb. 16, 2013 I brought my car to Habberstad BMW of..." On Feb. 16, 2013 I brought my car to Habberstad BMW of Bayshore to have the fluids and some lights (a bulb light and the key remote light) checked. In other words, I was pretty much having an annual checkup done with some small additional items to be looked at. Prior to arriving at this BMW location, I printed out my contract of an extended warranty I had purchased, so that BMW could review it and provide me with the extra services that the warrenty covered - this w... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 3,505 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.