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BMW of Cape Cod, A Premier Company
- Car Dealers
- Hyannis, MA
About this business
There’s no reason to settle for less when you trust BMW of Cape Cod, A Premier Company. As part of an auto group, we have the resources you deserve to find the perfect fit for you. Take a peek at our new, used, and certified pre-owned vehicles for your next upgrade. Need help ensuring you are getting the most out of your vehicle? We have genuine parts and certified technicians to help! Learn more about our Cape Cod dealership today!
Location details
500 Yarmouth Rd, Hyannis, MA, 02601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
While all employees were courteous, the wait was long, and the wrong part ordered. I had to return, for a second time. I was not given a complete explanation for the mistake.
Business response:
Thank you for providing feedback regarding your recent service visit and for the kind words you shared regarding our service team, we are very lucky to have such a dedicated team. It is important for us to hear when we fall short of delivering a 5 Star experience, it helps us to grow and improve our process. Please accept our apology for not providing a clear explanation of what occurred regarding your repair and the wrong part being ordered. We look forward to seeing you during your next service visit.
I am a little concerned. I thought the service included checking tire pressure, my tire pressure was low in the right front tire. My “next service “ was not reset. I am not sure if I can reset it. It is a nice feature when I can keep track of my next service. Now I question what was done to my car? I had a similar incident with another dealer only to find out the car was not serviced. If you want to reply to me I would appreciate it. Thank you.
Business response:
Yes, I would love to further assist by clarifying what was completed during your recent service visit. Due to the anonymity of these reviews, I am unable to determine who this is, so I would kindly ask that you contact me directly at 508-648-2869, Paula Gangemi - I am available anytime.
The service was excellent and Mauve was very professional and courteous. My first time to this dealer and very happy with the service. Thank you
Business response:
Welcome to BMW of Cape Cod! We're so happy to hear that Maeve earned your 5-stars! We look forward to working with you again!
Excellent customer service! We were able to get an appointment in a timely manner. They were very courteous and responsive. We so appreciate the complementary wash, wax and vacuum!
Business response:
Thank you for taking the time to review BMW of Cape Cod. We hope to have you as a customer for life!
As always, BMW of Cape Cod provided solid, prompt service in a clean, professional environment. My vehicle was ready at the time promised and everything went very smoothly from booking the service appointment to dropping my vehicle off and picking it up once completed.
Business response:
Thank you for your confidence in BMW of Cape Cod, and for your business. We are thankful to have you as a customer.
From start to finish we were treated with respect and care. No pressure, just all the information and time we needed to make what I think is a great decision.
Business response:
We’re glad we could deliver a 5-star experience! See you at BMW of Cape Cod next time!
Friendly, accommodating and easy! Everything was clearly explained and my car was repaired and ready right on schedule! I've been an ongoing customer for years!
Business response:
We appreciate the stellar review! See you during your next visit to BMW of Cape Cod!
Great service from booking to pickup - Maeve is a great asset! She arranged for us to get to/from Main St for lunch while waiting.
Business response:
We're so lucky to have a great team member like Maeve! Our staff looks forward to seeing you at BMW of Cape Cod again!
Professional, efficient, customer centered, prompt. Alfred kept me informed on status of my vehicle while waiting in comfortable environment. Car returned cleaned after service. Respect to CoVid precautions noted throughout establishment.
Business response:
Thank you for your confidence in Alfred at BMW of Cape Cod! We appreciate your business, and hope you choose our team for all automotive needs!
Frequently asked questions about BMW of Cape Cod, A Premier Company
How is BMW of Cape Cod, A Premier Company rated?
BMW of Cape Cod, A Premier Company has a 4.9 star rating with 2,162 reviews.
When is BMW of Cape Cod, A Premier Company open?
BMW of Cape Cod, A Premier Company is closed now. It will open tomorrow at 8:00 a.m.