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BMW of Cape Cod, A Premier Company
- Car Dealers
- Hyannis, MA
About this business
Location details
500 Yarmouth Rd, Hyannis, MA, 02601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Joe and Rich were outstanding. My wife and I could not have had a better experience. The communication and attention to detail made the sale.
Business response:
This review means the world to us! We're so happy that Joe and Rich provided you and your wife with an excellent car-buying experience! See you next time!
Maeve has been extremely nice and helpful both times I've been in for service. She's very professional ! My car did not get finished the day promised but she offered a loaner which i did not need but appreciated the ofer
Business response:
Thank you for taking the time to leave BMW of Cape Cod, this 5-star review! Maeve appreciates the shout-out! See you next time!
Yes I would however this time we had a communication problem... meaning none I had to call to check on vehicle instead of them calling me... it’s frustrating when they say they will call and don’t when they close at 5 and when I did call at 4:35 got a recording!
Business response:
Thank you for bringing this to our attention. Our entire team apologizes for any inconvenience this may have caused you. We pride ourselves on providing exceptional customer service and we are sorry we fell short of that during your service visit. My hope is that we will exceed your expectations during your next visit. I am always available should you want to speak with me directly - Nicholas Laham, General Manager - 508-815-5500.
Was told it was going to cost me 180.00 for break fluid. They when I got my vehicle the SOS notification came on and was told it’s because we were in the garage and if it continues to come back. I told them I live in Plymouth and was told ok and he walked away. Will most likely never go back.
Business response:
Hello Mark, I am sorry to hear that we did not leave a better impression during your recent service visit. Please be assured that we value your business and make every effort to provide exceptional customer service, sometimes we fall short. We would love another opportunity to earn your business and assist with future vehicle needs. If you would like to discuss this in greater detail please feel free to contact me directly. Myles Leavitt, Service Manager 508-815-5500.
Excellent staff.very nice environment. They are knowledgeable anout the bmws they service Love the car wash and vacuum service done to car when done with maintenance.
Business response:
Thank you for taking the time to share your experience at BMW of Cape Cod! We appreciate your business and 5-stars!
Easiest and most pleasant car buying experience. Ben was friendly and provided exactly what I was looking to purchase. I didn't expect to drive away that day (still have to return my spare key to my trade) and love my new X3!
Business response:
Hi Linda! We're so happy to hear that Ben delivered an easy car-buying experience! We're so happy to hear that you love your new BMW X3! See you at BMW of Cape Cod for your first service appointment!
Maeve made sure I was able to get my car fixed promptly while I was on vacation in the area. She also helped reunite me with the car so I didn’t have to make a long drive down. Exceptional service . Additional 5 stars for Maeve
Business response:
This review made our day! We're so happy to hear that Maeve took such great care of you while on vacation! We appreciate your business and 5-star review! - BMW of Cape Cod Team
Prompt, friendly service; no hassles. I believe the foregoing sums up my visit. The 25 word minimum is the only part of this that's a pain.
Business response:
Thank you for your feedback on your recent service visit to BMW of Cape Cod!
I’ve had ups and downs at this dealership, though this last experience was spot on. I love that they give you a loaner; I was given a beautiful M 550 Sedan. Some staff barely look at you, though my service advisor Alfred Erdos, acknowledged me right away, and was quick to process my service visit. He was friendly, quick, & professional and as I said gave me a beautiful loaner. He’s a new addition since I was in last, and I’m glad he was my advisor.
Business response:
Thank you for providing your feedback from your recent service experience with Alfred! We're happy to hear that you can trust him with all of your service needs!
Frequently asked questions about BMW of Cape Cod, A Premier Company
How is BMW of Cape Cod, A Premier Company rated?
BMW of Cape Cod, A Premier Company has a 4.7 star rating with 2,415 reviews.
When is BMW of Cape Cod, A Premier Company open?
BMW of Cape Cod, A Premier Company is closed now. It will open tomorrow at 8:00 a.m.