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Boardwalk at Mercer Crossing Apartments

3.8

About this business

Boardwalk at Mercer Crossing is a luxury apartment community offering a wide variety of 1, 2, and 3 bedroom apartments with quick access to all of DFW via I-635 and I-35E. 

Location details

1901 Knightsbridge Rd, Farmers Branch, TX, 75234, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 5:00 p.m.
Sun1:00 p.m. to 5:00 p.m.
3.8455 reviews
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Realpage A.'s profile image
Realpage A. 
a year ago

Verified Renter Except noisy neighbor above my apartment we enjoy our stay, kids having fun, nice to walk at night around the property, the other issue is the parking, after 9pm it’s very hard to find a spot to park your car 

Business response:

Thank you for leaving your feedback for Boardwalk at Mercer Crossing Apartments. We are so happy you are experiencing an A living experience with us. We love hearing from our residents so that we can ensure we are providing the best possible living experience for everyone. Please don't hesitate to reach out if there is anything else we can help you with! – Boardwalk at Mercer Crossing_p2030 Team 

Realpage A.'s profile image
Realpage A. 
a year ago

Verified Renter I love love love my apartment! I have a great view of the lake, tons of space and the complex is very quiet. Inside my apartment, no complaints except for the sulfur smell coming from the water in my bathroom sink. Easy fix though. Maintenance is responsive and professional. Only complaint the hallways of the buildings. They really need to be power washed and have the hornets nest and spider webs removed. It would add so much more to the complex. Also clean the chairs near the pool. I'm sure that fabric is ho... read more

Realpage A.'s profile image
Realpage A. 
a year ago

Verified Renter The staff is very nice, respectful, attentive and cooperative, the apartment complex is clean, I always see the staff looking out for the facilities to provide us with a pleasant environment. With nothing else to say, it's excellent. 

Reddy N.'s profile image
Reddy N. 
2 years ago

**BE CAUTIOUS IF YOU ARE GETTING DELIVERABLES FROM FEDEX" in BOARDWALK If you are getting packages from a FedEx carrier, you need to pay attention until it delivers to you. FedEx leaves all the packages in the mailing room. If you order mattresses, and large items that can't fit in your car they don't care, they just leave them in an open area. You need to rent the truck and bring it to your apartment. If you are getting any packages with the mandatory Signature option they try to deliver them at the leasing office, and will... read more

Business response:

Hi, Reddy. We are sorry to see you had a negative experience with our community. Please reach out to us by calling (972) 831-1901 or e-mail boardwalk@bellpartnersinc.com so that we can discuss your experience further. 

Paige C.'s profile image
Paige C. 
3 years ago

Don't do it My roommate and I moved in here Dec 2020 and for the first 6 months all was well, unfortunately Bell Partners has completely upended this operation. They have the most ridiculous charges with no explanation and will nickel and dime you at almost every opportunity given. When they switched management they started towing – but your old parking pass was no longer valid and no mention of getting a new pass if you already had one was stated in the email they sent out two days after towing began – so of course when my ... read more

Abraham M.'s profile image
Abraham M. 
4 years ago

Horrible!! Where do I start? What an absolute disaster the Bell Partners office staff at this community are. Never should've moved in from the get go after the first impression I got from the leasing agent. 1 - Rude leasing agent from the beginning, acting like she was doing us a favor to show us the community and rushed through the process. She wanted to sell me a storage unit, even though the one car garage easily takes two cars and is available to store items. (would not show us a garage) 2 - I had to chase Bell Partners ... read more

Business response:

Hi - we are so sorry to hear about your experience at Boardwalk at Mercer Crossing. We appreciate all of our residents and would love an opportunity to resolve any issues you are currently having. Please don't hesitate to set an appointment so that we can discuss what we can do to improve your stay here. - Dani, Community Manager 

Frequently asked questions about Boardwalk at Mercer Crossing Apartments

How is Boardwalk at Mercer Crossing Apartments rated?

Boardwalk at Mercer Crossing Apartments has a 3.8 star rating with 455 reviews. 

When is Boardwalk at Mercer Crossing Apartments open?

Boardwalk at Mercer Crossing Apartments is closed now. It will open tomorrow at 9:00 a.m.