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Boardwalk at Mercer Crossing Apartments
- Apartments
- Farmers Branch, TX
About this business
Boardwalk at Mercer Crossing is a luxury apartment community offering a wide variety of 1, 2, and 3 bedroom apartments with quick access to all of DFW via I-635 and I-35E.
Location details
1901 Knightsbridge Rd, Farmers Branch, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter Okay place to live but check before you plan to lease the apartment and some times it is clean sometimes it is not. Service requests take some days to fix and i had bad experience
Business response:
We apologize for any inconvenience you experienced during your stay at Boardwalk at Mercer Crossing Apartments. We appreciate your feedback and will work to improve our cleaning and maintenance services. If you have any further concerns, please don't hesitate to contact us at (972) 831-1901. Danielle Kaya Community Manager
Poor Quality of Maintenance and Security The management team displayed a shocking lack of professionalism. My maintenance requests were often ignored or addressed haphazardly. Basic repairs took ages to be completed, making the living conditions unbearable. Also, Security was a major concern. There were several instances of unauthorized individuals gaining access to the premises, making me feel unsafe and uncomfortable in my own home. Despite complaints, no significant measures were taken to address this serious issue.
Business response:
We apologize for the negative experience you had at Boardwalk at Mercer Crossing Apartments. We take maintenance and security seriously and are disappointed to hear that we did not meet your expectations. We appreciate your feedback and will work diligently to address these concerns. If you have any further details or would like to discuss your experience further, please feel free to contact us at (972) 831-1901.
Verified Renter The apartment is lovely. Combination of quiet and clean place. The only thing they should work on is security and access. Key fobs don’t work except to open your apartment front door. They can’t even lock the balcony door. Apartment doesn’t have gates and the ones they have are unlocked. Anyone can get anywhere
Verified Renter It was such a wonderful community I like swimming pool and here all the facilities are there gym walking area wallyball we can use we enjoyed this facility thanks to Boardwalk
Business response:
Thank you for your positive feedback, Realpage! We're glad to hear that you enjoyed our community and the amenities we offer, including the swimming pool, gym, walking area, and volleyball. We appreciate your support and hope to continue providing you with a great living experience at Boardwalk at Mercer Crossing Apartments.
Verified Renter The apartment has great amenities and staff. It is in a great location close to downtown. Management is very friendly and takes time to keep the property clean.
Business response:
Thank you for your positive review, Realpage! We're glad to hear that you're enjoying the amenities and location of Boardwalk at Mercer Crossing Apartments. Our staff takes pride in providing excellent service and maintaining a clean property. If you have any further feedback or questions, please don't hesitate to reach out to us at (972) 831-1901.
Verified Renter Nice affordable safe apartment in Las Colinas area. Package safety and cleanliness can be better. Play area for kids can be built. Modern appliance and roach free house are plus
Business response:
Thank you for your feedback, Realpage. We appreciate your positive comments about our affordable and safe apartments in the Las Colinas area. We apologize if the package's safety and cleanliness did not meet your expectations, and we will take your feedback into consideration for improvement. We also appreciate your suggestion for a play area for kids. We strive to provide modern appliances and maintain a roach-free environment. If you have any further concerns, please feel free to contact us at (972) 831-1901.
Verified Renter Still need to fix the gate and clean the halls more. Overall great place to live. Nice spaces and community. The amenities are great but I wish we were allowed to use it more
Verified Renter Overall my experience here has been very good. Though there has been management changes and that sometimes seems to take a while for things to get back to normal ; this new staff seems interested in taking care of the residents. I would like to see resident events as there are few to none- no real sense of community. I do love the area and my apartment.
Verified Renter Very peaceful living, apartments are designed in a nice manner, very functional. Really nice amenities and also the pool has volleyball met which is extremely good for people who love sports.
Frequently asked questions about Boardwalk at Mercer Crossing Apartments
How is Boardwalk at Mercer Crossing Apartments rated?
Boardwalk at Mercer Crossing Apartments has a 3.8 star rating with 455 reviews.
When is Boardwalk at Mercer Crossing Apartments open?
Boardwalk at Mercer Crossing Apartments is open now. It will close at 6:00 p.m.