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Boutique Apartments
- Real Estate
- Denver, CO
About this business
Location details
574 Santa Fe Dr, Denver, CO, 80204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
i want to add onto my previous review and reinstate how HORRIBLE this company is. They continually charge you fee's for reasons that they claim are valid. No one is understanding or helpful in their accounting department. All they care about is getting more and more money out of you. I received an email in early June asking if I could like release my apartment and if so, I should fill out this form. I replied back asking "What if I don't want to release?"; a week later, I received an email including another form. It asked to... read more
In response to the Manager's reply below: Dude, look at your reviews. Clearly customer service is not Boutique's strong suit. Tried to contact the leasing office multiple times to ask a few questions about a property. Getting the office person Travis to give me more than a 1 sentence answer was impossible. The person who showed me the apartment seemed like she had somewhere better to be. The whole process was rushed and messy. Don't waste your time. Their customer service is terrible. Isn't your business goal to rent apartm... read more
Business response:
I'm sorry our leasing staff disappointed you. Our team takes customer service seriously and we're not satisfied until everyone has a happy, comfortable home. Please call me directly at (303) 991-6497 if you are still interested in renting an apartment. I will do everything I can to help. Thank you, Mike Keady
Really Zero Stars. This is a review of the Boutique Staff. I'll post a separate review of the apartment on it's page. 16 months and I can't wait to leave. My biggest issue is their total lack of follow up. They are not proactive, difficult to reach & as a rule fail to return calls. Let me site examples. When I first moved in there was an issue with my garbage disposal, which I had to follow up several time before I finally got an answer. In July of 2014 I discovered that the Call Box doesn't actually ring my cell phone.... read more
Business response:
I'm sorry that our community has disappointed you. We work hard to resolve maintenance issues quickly and I apologize if that was not your experience. It's our job to provide comfortable homes that stand the test of time so please call me at (303) 991-6497. I want to listen further and help resolve the issue. Thank you, Mike Keady
I am utterly disgusted with this apartment company. All they care about is getting your money. The leasing department is far from accommodating. The only way they communicate is through email. Last month, I had accidentally clicked the button to pay my rent twice and it went through. This was on a Sunday and I emailed and called multiple times to explain the situation. On Monday, I was told to contact my bank to put a stop payment but since Boutique was unable to give me a day of when my rent was supposed to go through, I co... read more
Business response:
I am very sorry to hear this and apologize for the problems you've been experiencing. It is never our intention to make paying rent difficult for any of our residents. Unfortunately every bank processes transactions at different speeds and we do not have any control of when the payment will go through. The only way to stop payment is to contact the bank. We tried to work with your bank as much as we could and did not charge any fees for insufficient funds. The only fees assessed were from the bank, and we are sorry we could ... read more
Overpriced apartments. Ridiculous fees. Staff is very disorganized, condescending and unprofessional. Staff is not quick to respond to questions or concerns nor do they seem to care. Lived in a pet friendly apartment and the poop mess was unbearable. The outside common areas were smelly and consistently covered in dog poop. Utilities are unbelievably high for the tiny apartment I had. "Upgrades" were cheap and did not hold up well. Took longer than the typical 60 days to get my full deposit back. Was charged a fee fo... read more
Business response:
We are sorry to hear you did not have an enjoyable experience while living in our community. We want everyone to feel comfortable and happy in their home and we are sorry we did not meet your expectations while you were living in our community. We do allow pets to live at our community but we ask all residents to be respectful of each other and clean up after their pets. If you see anyone not respecting our rules, please contact the office directly so we may address this with the resident. I am very sorry to hear you did not... read more
Lived in the Metropolis with my girlfriend when we first moved to Denver. Throughout our time there it was obvious that the management was very disorganized. There was a leasing office on the first floor of our building for some time while we were living there so we could go and get face time with someone, which was nice. However, once they moved their offices and we had to communicate with them via phone and email, everything fell apart. Simple things like a garbage disposal repair took 4 days, tons of phone calls and a tr... read more
If zero stars were an option I would have picked that. Maintenance requests are handled so poorly in terms of quality and timliness. Things are falling apart, sewage water is backing up into my kitchen sink and the security to my front door is a joke and several people have broken in. All of this has been reported and ignored by the ENTIRE company. By far the worst place I have ever rented from. Look at the other ratings and demand more for your living, in the future I will as well.
DO NOT LIVE IN A BOUTIQUE APARTMENT!!!!!! I wish so badly that I could give 0 stars. I've lived in the Prana for over 1 year. When I first moved in, there was an older gentlemen who took care of the grounds once per week. Now, everything is falling apart, some windows have duck-tape repairs, the floors are falling apart, the wood chips in the front have old soggy toilet paper stuck to them, the washers make all clothes smell like mold, the "gym" is an ooooold treadmill in a room that has been flooded multiple times with mo... read more
Business response:
Hi Monique, We apologize for the issues you've had at Prana, and understand your frustration. We value your feedback and strive to resolve any issues to the best of our ability. You'll be happy to know that we're replacing the washers and dryers, as the former ones did not drain correctly. Our property manager has addressed your concerns with your light bulbs with maintenance to correct the issue, and has worked diligently to have the problem tenants evicted. Regarding the boiler and cooler, they are separate systems, and a... read more
I would give negative stars if it were an option. I have been a resident of Wheelhouse/Boutique Apartments for about 14 months. From the beginning I have had problems with them. At times I have had to go to the owner to get any one to take notice and act. I could write a book on all of my issues with them but I will try to just do a few bullet points so you can get an idea. *My assigned parking spot (that I am charged for) has been "mistakenly" given to other residents THREE separate times, because they can't keep track... read more
Frequently asked questions about Boutique Apartments
How is Boutique Apartments rated?
Boutique Apartments has a 3 star rating with 618 reviews.
When is Boutique Apartments open?
Boutique Apartments is closed now. It will open at 9:00 a.m.