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Broomy Hill Nursing Home

4.7

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Broomy Hill Nursing Home, 43 Breinton Road, Hereford, HR4 0JY, United Kingdom

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4.773 reviews
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Joanne B's profile image
Joanne B 
a week ago

My father was a resident of Broomy Hill Nursing Home for the last two years of his life. During this time he received outstanding care and dedication this reflected on his person centered care. The leadership from the Home and Deputy manager has been excellent throughout , they have always been approachable and supportive to the whole family My father was happy and contented and we as a family were able to share special memories with him that we will cherish We thank every member of staff who has contributed to making his ... read more

Business response:

Thank you so much for taking the time to share your experience with us, it was our honour to be part of your family's journey and share those times. I will pass your comments onto the team who I know will be grateful and proud . Thank you again for your kind words. Ju 

Jackie S's profile image
Jackie S 
3 weeks ago

I have nothing but praise for the staff and all the wonderful activities that they do with the residents. Facilities are kept to a very high standard. Since my mum has been in their care she seems to be enjoying herself a lot more. Always has a smile for any staff member who walks by and they never fail to interact with her even when busy. 

Business response:

Thank you so much for taking the time to give feedback, we are so happy to hear your words. It is our pleasure to provide care for you all, i will share your lovely words with the team. Thank you again Ju 

H S's profile image
H S 
2 months ago

Management and staff are excellent. They have been supportive and flexible for all my mother's needs including setting up regular visits to family. The atmosphere at Broomy Hill is very positive with homely feel. Everyone appears to make every effort to give an excellent level of care and support each individual with their own needs. We are happy to have our mum in your care. 

Business response:

Thank you so much for taking the time to provide such positive feedback, we take pride in the care provided. I will share your kind words with the team, thank you again Ju 

Karen D's profile image
Karen D 
2 months ago

My father was only there for 5 weeks. He passed away on the 2nd June, he has numerous illnesses. But I can honestly say the manager was so caring, thoughtful, and very compassionate. Couldnt do enough for us, Dad passed peacefully. His favourite song was being played. The staff were very knowing he had passed and were very compassionate. Manager helpful, made sure we were okay. 

Business response:

Thank you for taking the time to provide us with feedback, it was our pleasure to care for your father. It was an honour to be there for you as a family. Thank you again for taking the time, i will share this with the team who will be proud Ju 

H S's profile image
H S 
2 months ago

Management and staff are excellent. They have been supportive and flexible for all my mother's needs including setting up regular visits to family. The atmosphere at Broomy Hill is very positive with homely feel. Everyone appears to make every effort to give an excellent level of care and support each individual with their own needs. We are happy to have our mum in your care. 

Business response:

Thank you so much for taking the time to provide such positive feedback, we take pride in the care provided. I will share your kind words with the team, thank you again Ju 

Sally S's profile image
Sally S 
3 months ago

My mother became a resident in January, the management and staff were very welcoming to Mum & us as family. The care has been amazing & very individual. She has a lovely room and her possesions are looked after. When you arrive staff always great you by your name & know where Mum is. Its lovely that you never see residents sat in the same place every day. Staff are always talking to residents and doing activities. Thankyou!!! 

Business response:

Thank you so much for taking the time to share your kind words and experience, we are grateful to you. The team and i are proud to provide care for your mum, i will share your feedback with them thank you again Ju 

Kevin B's profile image
Kevin B 
3 months ago

My mum was in Broomy Hill nursing home for nearly 3 years. This was after a difficult time for us, my mum had been admitted to another care home who advertise specialist care for dementia, which was not the case ! Thank goodness for Broomy Hill they gave my mum the care she needed, they supported the family during challenging times. The care and support was outstanding, the staff are fantastic, they see you as a family suffering whilst the resident is being treated with respect and kindness throughout the period they are at ... read more

Business response:

Many thanks for taking the time to provide us with such wonderful feedback, it was an honour to care for both your mum and your family. I will share your kind words with the team 

Roderick R's profile image
Roderick R 
3 months ago

Don't take my word, arrange a guided tour and check (especially): Impressive levels of staffing: ever on the move, attending - usually within seconds - to patients' needs, cheerfully and sympathetically. Imaginative group activities including live animals Major investments ensuring comprehensive security (alarm systems, keypad door locks, tablet communications), risk-free movement of patients, TVs in all communal areas. Spacious individual bedrooms with full toilet facilities. Comfortable seating throughout, all in good repa... read more

Business response:

Thank you so much for taking the time to provide such wonderful feedback. The team and i take pride in the care we provide, i will share your kind words with them. 

Nicola W's profile image
Nicola W 
3 weeks ago

Kind caring staff who are 'always' there to help. I just feel giving a lunch of lasagne + garlic bread to a patient who is not eating was not a good idea. Perhaps scrambled egg, icecream or some v soft food would have been a better option. As for the haircut or shave - I am still in shock! Perhaps the hairdresser should address her hair cutting procedure. 

Business response:

Im so sorry we have not met your expectations, i did of course investigate your hairdressing complaint at the time and feedback given to our stylist. Thank you for your feedback which i will share with the team as important learning. Ju 

Frequently asked questions about Broomy Hill Nursing Home

How is Broomy Hill Nursing Home rated?

Broomy Hill Nursing Home has a 4.7 star rating with 73 reviews. 

When is Broomy Hill Nursing Home open?

Broomy Hill Nursing Home is open now. It is open 24/7.