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Broomy Hill Nursing Home, 43 Breinton Road, Hereford, HR4 0JY, United Kingdom
Get directionsI wish to thank the new management team and all their staff for helping my mother settle into her new life at Broomy Hill, under difficult personal circumstances. My mother lost her sight very suddenly last year and with her increasing dementia, gets unsettled very quickly. The staff are helping her to manage what is a great change in her life, with great care and consideration. They keep me well informed and when I visit, Mum is always positive about the care she is given.
Business response:
Thank you for your review. It is very much appreciated by the team, to have such positive feedback.
Since things have relaxed re covid, it's been lovely to have our visit inside the home either in Dad's room or the day room. The staff are lovely, always kind and respectful. Dad seems settled and content.
Business response:
Thank you for spending time to complete a review. Your feedback is very much appreciated and will be passed on to the team.
Always very welcoming and managed very well through the epidemic.
Business response:
Thank you for spending time to complete the review. Your feedback is very much appreciated and will be passed on to the team.
I have been impressed by how the nurses look after each person with kindness and care, each one having different problems; therefore, they need loving care. I have experienced this for myself, they have a difficult job, and they do it very well.
I have nothing but praise for the wonderful, kind, caring and helpful staff at Broomy Hill. Staff in all roles at every level were helpful, respectful, and considerate. My mother was so well looked after by people who clearly understood her sad and challenging condition. The residents are treated with such dignity.
The care, patience and understanding of the staff were faultless in looking after Mam who was suffering greatly from dementia with Lewy bodies causing her to be abusively angry most of the time. They were kind and sympathetic not only to her but also supportive of the whole family. Thank you all.
I can only complement all members of staff for their excellent standard of care and commitment to all the residents. It feels homely and this is transmitted to the residents.
Business response:
Thank you for your very kind comments regarding the care that your wife receives at Broomy Hill. I will pass your kind words of thanks on to the staff and look forward to seeing you soon. Regards, Mandy.
The general care is good but finding detailed answers to questions difficult.
On arrival, greeted by friendly staff. Always happy to answer any questions you may have. Their attention to mum is good. Overall, the environment is friendly, although décor could do with improving to a little more stimulation for the residents. I am very happy mum is well looked after.
Business response:
Dear Annette, Thank you for your very kind comments regarding the care being provided at Broomy Hill and I will ensure that this is passed on to the staff, Regards Mandy.
Broomy Hill Nursing Home has a 4.6 star rating with 58 reviews.
Broomy Hill Nursing Home is open now. It is open 24/7.