Broomy Hill Nursing Home

4.6

Assisted Living Facilities
Hereford

About this business

Wellness Assisted Living Facilities

Location details

Broomy Hill Nursing Home, 43 Breinton Road, Hereford, HR4 0JY, United Kingdom

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4.658 reviews

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L D

a year ago

When my sister was first admitted to Broomy Hill Nursing Home with end-stage dementia, I was very apprehensive in giving over the total care of someone I love to total strangers. From day one, I was given reassurance that my sister's every need would be provided for and that I could visit or phone any time. While my sister's condition can change, I can always ask questions to find out how this is being managed. When visiting, I have never experienced anything other than kindness and patience to my sister and support for whic... read more

Business response:

We are very grateful for your kind words, we pride ourselves on the care we provide to your sister. I will ensure the team hear your kind words, many thanks.

Sarah S

a year ago

Broomy Hill Day Care and respite had been life-changing for my mum. Suffering from dementia and having other health difficulties means she needs understanding and patience. Two members of staff in particular and the team always make Mum so welcome and I feel like they genuinely care for her and me! It was Mum's birthday recently and they made her feel so special. They signed her card, from your Broomy Hill family. Well, quite frankly we do feel like part of the family when we go there. The warm, welcoming and caring Broomy H... read more

Business response:

Thank you so much for this review, we love having mum and its a pleasure we can make a difference for you both!

Tony W

a year ago

Always pleased to see you whatever time of the day we turn up. Friendly staff are always happy to help and they work so hard. Thank you to everyone for your hard work in difficult circumstances, looking after our family, thank you.

Business response:

Thank you so much for taking the time to complete a review. It has been a pleasure taking care of your father. He will be missed by us all. Your kind words and appreciation will be passed on to the team.

Shaunagh G

2 years ago

My mum was a resident for 18 months before she passed away in January 2024. I can't recommend enough. The care staff are excellent. The team is consistent with little changes to the staffing. My mum saw the same people every day which is very comforting and was less confusing for her. The food was lovely and cooked every day on the premises. The rooms are modern and inviting. I knew all the staff, including the cook, and they knew me. I was so happy she was there. Thank you Broomy Hill.

Business response:

Thank you so much for taking time to write a review. I will feed back your appreciation and lovely comments to all of the staff. Your mum will be truly missed at Broomy Hill. Kindest regards

J H

2 years ago

The staff are very caring and helpful. I am always informed when necessary.

Business response:

Thank you for spending time to write a review; it is very much appreciated. I will ensure your kind words are passed on to the staff.

A I

2 years ago

My mum has been attending the daycare centre since October. Every time I collect her, she is in such high spirits saying how lovely everyone is there. She is also clearly being well-stimulated as she is more observant and doing some of her old habits like making sentences based on letters on registration plates. This may sound simple but for a few years now, Mum hasn’t engaged in this sort of fun thing and it makes us both smile. Mum has also sung to me on the way home, music is important to Mum and the staff have been reall... read more

Business response:

Thank you so much for your kind words, it's been a pleasure having your mum attend our Day Service. It's great to know we are making a positive impact and look forward to continuing to do so.

B T

2 years ago

My beloved husband passed away at Broomy Hill late last month after being part of the Broomy Hill family for 8 years. I will never be able to fully thank all the staff for their professional care, compassion and love for him during his time with them. Nothing was ever too much trouble, he was treated like a family member and afforded every act of compassion right up to the end. I stayed with him in the home for the last ten days of his life and their empathy, professionalism and love were extended to me as well and this appl... read more

Business response:

Thank you so much for your kind words. I will pass your feedback on to the team. Your husband will never be forgotten by us here at Broomy.

Kevin B

2 years ago

My mum has been through a lot over the last 12 months, she has lost her husband and had several falls which has led to operations. Her recovery has been slow whilst in hospital as they don't have the time and resources to really help those who need some tender loving care. It is upsetting to see someone you love disappear before your eyes, they lose their mental strength and ability to look after themselves. Whilst it is difficult to experience this as a son all you do is your best and try and seek the help you need as a fam... read more

Business response:

Thank you so much for taking time to write this review. Your appreciation and kind words will be passed on to the team.

L C

2 years ago

My husband was discharged from a long hospital stay into a discharge to assess bed at Broomy Hill. He had been bedbound for some time and needed to be hoisted upon his arrival. Within days, the dedicated nursing staff had him out of bed and mobilised independently. My husband displays challenging behaviour and this is handled with care and dignity by the staff. I would particularly commend the clinical lead, who has recognised that sometimes relatives also need guidance, reassurance and practical advice in order to make the ... read more

Business response:

Thank you for taking time to complete this review. It is a great pleasure to be supporting your husband. I will pass your kind words and appreciation on to the team.