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BRU Burger Bar - Downtown Cincinnati
- Cincinnati, OH
About this business
Location details
41 East 6th Street, Cincinnati, OH, 45202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Interior nice. Service not the best-didn’t know bar menu, left to find info and still couldn’t answer questions. Food fine, but a little pricy for what you get.
We decided to give Bru a second chance after a poor lunch experience last year. It turns out our experience was not just a one-time issue. We had a reservation at 6:15 to eat before our show at the Aronoff right across the street at 7:30. We arrived at 6 and were seated right away. It wasn’t terribly crowded and there were many empty tables. Awesome! We ordered right away and our appetizer came out. Great! But that ended our good time. It took another 45 minutes to get our 2 burgers and fries and my burger (patty melt) was a... read more
Business response:
Thank you for taking the time to review your dining experience with us at Bru Burger Bar - Downtown Cincinnati friend! We're regretful to see you had a less than satisfactory experience, and we'd love to make this right! If you could please contact us at (513) 463-6003, or by emailing brucincy@bruburgerbar.com, so we can further assist you. We look forward to hearing from you!
Business response:
Thank you for taking the time to review your dining experience with us at Bru Burger Bar - Downtown Cincinnati friend! We're regretful to see you had a less than satisfactory experience, and we'd love to make this right! If you could please contact us at (513) 463-6003, or by emailing brucincy@bruburgerbar.com, so we can further assist you. We look forward to hearing from you!
We never received our food! Reservations were made on 7/9 @ 7:50 am for eight (8) people for 12:00 noon on 7/10. Two persons from our party arrived by 11:40 and were seated and received drinks, the additional six of us arrived @ 11:55. At 12:20 someone finally came and took our drink order and we went ahead and placed our food order. Seven of the eight of us ordered the Burger Week Special and one person ordered a different burger. Our drinks were brought to us pretty promptly. At 12:50 a member of our party asked another wa... read more
We’ve always been big fans of Bru Burger. This was the worst experience we’ve ever had at one of their restaurants. Our Waitress was grumpy (we tried to give some grace, the world is crazy). The menu has been significantly reduced from what it used to be. We got an onion ring appetizer that had 7 onion rings in total (for 4 people). French fries were soggy. Garlic aioli sauce that came with the black bean burger was starting to congeal like it had been sitting out for quite a while. We’re probably done with Bru Burger at thi... read more
Business response:
Thank you for taking the time to review your dining experience with us at Bru Burger Bar - Downtown Cincinnati. Here at Bru we pride ourselves in delivering exceptional service and high quality, satisfying food, so to hear we dropped the ball here is upsetting. Our servers are expected to provide a positive experience to our guest under any circumstances. Onion ring appetizers are served with a total of 10, well sized onion rings, and our fries are typically fried in two cycles to ensure crispiness. The Black Bean burger is ... read more
Our server Antony was great! Unfortunately he had no control over how long it took to get our food from the kitchen……we waited 25-30 minutes for salads and a portobello burger to come out…..which by the way, was terrible. It was all bread with a few tiny slices of the mushroom with very few onions. I sent it back and didn’t want to wait for another 25-30 minutes for a new one. We had tickets the Aronoff. Another table around us was asking for the manager because they had been waiting to long for food. Think we will pass on t... read more
The server seemed to have way too many tables. No one came to help us for a very long time after we were seated. The grilled chicken on my salad was over cooked and very dry. These are very unusual problems, though. Usually the food and service here are excellent.
Business response:
Thank you, Susan for taking the time to review you experience with us at Bru Burger Bar- Downtown Cincinnati. We're regretful to see we fell short on our standards. Though we're glad to hear this isn't a common occurrence, we pride ourselves on exceptional service and quality meals and ingredients. We'd love so make this right for you, so if you have anymore information to share please contacts us at (513) 463-6003 so we can better assist. We look forward to hosting you again soon!
Very poor experience service wise - the food was fine but we were up charged for multiple drinks and the server couldn’t have cared less to pay attention to anything we asked for. Brought the wrong drinks multiple times, forgot food we ordered and was just a difficult experience overall. I brought my family here from out of town and was highly disappointed. Will not be going back or recommending this place to anyone else.
Business response:
Hi Madison! Your feedback is important to us. We apologize for the service you received at BRU Burger Bar - Downtown Cincinnati. Please feel free to reach out to us at (513) 463-6003 to discuss your experience further.
Frequently asked questions about BRU Burger Bar - Downtown Cincinnati
How is BRU Burger Bar - Downtown Cincinnati rated?
BRU Burger Bar - Downtown Cincinnati has a 4.4 star rating with 6,938 reviews.
When is BRU Burger Bar - Downtown Cincinnati open?
BRU Burger Bar - Downtown Cincinnati is closed now. It will open at 11:00 a.m.