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BRU Burger Bar - Downtown Cincinnati
- Cincinnati, OH
About this business
Location details
41 East 6th Street, Cincinnati, OH, 45202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
We sent our reservations in almost 2 months in advance for a specific table. When we arrived the Manager/Bartender said they don't guarantee tables and it was just too bad. He had a very condescending attitude, not very good to be in a service business. The server was OK doing the best he could but it took 15 minutes to get a glass of wine and forever for our meal just in time to make the show at the Aronoff. We were there almost 1 1/12 hours. The food when finally arriving was good not great. The burgers were fine but the n... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Dave. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us at (513) 463-6003 and we'd be happy to discuss your visit further.
We were seated but then waited almost a half hour and no server came to our table. We had tickets to a game so had to leave before being served. They were dramatically understaffed
Horrible service. Ten minutes before they even came to our table. Messed up my wife’s order - she got a burger with pickles bacon and mayo (it came with just a patty no pickles mayo or bacon) but we couldn’t even find our waiter to get it fixed. The only other time he came to our table was to give us the check and that was almost 45 minutes later.
I was disappointed this time. Ordered my salad with grilled shrimp. The salad had too much dressing but the shrimp were so overcooked they were chewy and tiny from being overcooked. Someone needs to be taught how to cook them. I sauté for no more than 4 minutes. We also had to wait 5 minutes for a hostess to appear when we first arrived.
Business response:
Thank you for taking the time to review your dining experience with us at Bru Burger Bar - Downtown Cincinnati friend! We're regretful to see you had a less than satisfactory experience, and we'd love to make this right! If you could please contact us at (513) 463-6003, or by emailing brucincy@bruburgerbar.com, so we can further assist you. We look forward to hearing from you!
We arrived on time and even though the only availability on Open Table was high top, there were plenty of tables outside, so I requested to be seated outside, and we were. After we were seated there for a few minutes our server came and gave us a menu and took our drink order. When she came back she dropped off our drinks, never said do you want an appetizer or are you ready to order. After 25 minutes we asked another serving walking by to find our server. about 10 minutes later another server came by and we asked again for ... read more
Frequently asked questions about BRU Burger Bar - Downtown Cincinnati
How is BRU Burger Bar - Downtown Cincinnati rated?
BRU Burger Bar - Downtown Cincinnati has a 4.4 star rating with 6,938 reviews.
When is BRU Burger Bar - Downtown Cincinnati open?
BRU Burger Bar - Downtown Cincinnati is closed now. It will open at 11:00 a.m.