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BRU Burger Bar - Downtown Cincinnati
- Cincinnati, OH
About this business
Location details
41 East 6th Street, Cincinnati, OH, 45202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Very poor experience service wise - the food was fine but we were up charged for multiple drinks and the server couldn’t have cared less to pay attention to anything we asked for. Brought the wrong drinks multiple times, forgot food we ordered and was just a difficult experience overall. I brought my family here from out of town and was highly disappointed. Will not be going back or recommending this place to anyone else.
Business response:
Hi Madison! Your feedback is important to us. We apologize for the service you received at BRU Burger Bar - Downtown Cincinnati. Please feel free to reach out to us at (513) 463-6003 to discuss your experience further.
Business response:
Hi Jacob! We apologize for falling short of your expectations. Please feel free to reach out to us at (513) 463-6003. Your feedback is important to us.
Business response:
Your feedback is invaluable to us. Please feel free to reach out to us at (513) 463-6003 with anymore information regarding your experience with us, as we strive to provide a wonderful experience for all of our guests! Thank you for you feedback Kelsey!
Had reservations at 6pm, took almost 10 mins to get a sever to start our order. Ordered 2 burgers and 1 side of fries at 625. At 710 we still did not have our food. Had to pay for our drinks and leave to catch a show. Very disappointing.
Business response:
Your feedback is important to us. We apologize for the delay in service and food preparation. Please feel free to reach out to us at (513) 463-6003 to discuss this further. Thank you!
Our server was awesome, but the burgers were horrible. We ordered a side salad & the plain cheeseburger. Asked how we wanted our burgers to be cooked, we asked for medium - medium well. First time out the burgers were basically raw meat. When I showed the server the burgers, she was so sweet and she had the kitchen re-make our burgers. When she brought out the new burgers, they were still raw. Truly not edible. First time visiting but will not "rush" back in. Very disappointed
Business response:
We value your input. Though we're glad to hear our service was great, we apologize for the disappointing experience you had with our burgers. Please feel free to reach out to us at (513) 463-6003 to discuss this further. Thank you for your feedback Kim!
The restaurant was freezing. Our brownie dessert was cold and ice cream melted. Our food was good and server was great.
Business response:
We're glad to hear you enjoyed the food and service. Thank you for letting us know about the temperature issue with the restaurant and dessert. Please feel free to contact us at (513) 463-6003 to discuss your experience further. Thank you for your feedback Pam!
I was disappointed with BRU Burger. A week ago, I made a reservation for 5:45 and my daughter and I arrived exactly on time. The restaurant was not crowded or busy at all. There were empty tables throughout the entire restaurant. We were led to the first table which was close to the door. And it was very cold. When I requested to be seated at one of the empty tables away from the door, I was told that the rest of the tables were reserved. We were able to be moved two tables back from the door. Thirty minutes later the restau... read more
Business response:
It's regrettable to hear about your experience at BRU Burger Bar. We appreciate your feedback and will address the seating issue. Please feel free to reach out to us at (513) 463-6003 to discuss your dining experience further!
My food was greasy and far too salty. The place was noisy. Overall a subpar experience EXCEPT that our server was excellent, prompt and attentive.
I love Bru Burger; in Ft. Mitchell, but the Cincinnati location? At least the day we were there. Our server, Tristan, was unpleasant and made us uncomfortable. The burgers were extremely greasy. Great location & ambience.
Business response:
Apologies for any inconvenience, Mary. We appreciate your feedback and will address the issues you mentioned. Thank you for reaching out.
Frequently asked questions about BRU Burger Bar - Downtown Cincinnati
How is BRU Burger Bar - Downtown Cincinnati rated?
BRU Burger Bar - Downtown Cincinnati has a 4.4 star rating with 6,938 reviews.
When is BRU Burger Bar - Downtown Cincinnati open?
BRU Burger Bar - Downtown Cincinnati is closed now. It will open at 11:00 a.m.