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Budget Dry Basement Waterproofing - Killingworth, CT
- Home Services
- Killingworth, CT
About this business
Location details
158 CT-81, Killingworth, CT, 06419, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 4:00 p.m. | |
| Sun | Closed |
The two men measured for underground drain. I have done drainage projects in the past but wanted a "professional" opinion on this one.I thought the price was quite high because I did not feel the job needed to be as big as they proposed. One of the men kept calling "the office" to get adviceand once even to ask how to use the equipment. They suggested a path for the underground pipe which went right through a 18x22 foot plywoodplatform (with 8" deep stone, held within large landscaping timbers)I have for a large trailer and ... read more
I felt that the project manager that came out tried to push me into services and materials that I was not interested in. We have an oil tank that we wanted to make sure did not leak, and that we were going to take care of those issues. Due to the heavy snowfall of this past winter, we had some potential leakage issues. We really didn't feel that they were concerned with the priorities that were important to us, and we chose not to work with them. We found out later that this company is offering the inspection that we paid fo... read more
Business response:
I'm sorry the member feels this way but I'm not at all sorry that we did the morally correct thing and took the high road, even if it means a lower score. We provided the service in a timely and professional manner. The Big Deal includes a $200 credit for future services for members that our free inspection does not. The Big Deal offering is also applicable in situations where we do not offer a free inspection, such as perspective buyers and professional house flippers. We obviously are concerned for the environment and we d... read more
It went Very smoothly and they left the sight very clean. Remediated mold, tore out all organic walls, encapsulated crawl spaces, installed dehumidifier sand drainage throughout a 1500sf basement.
Business response:
We appreciate the opportunity to assist you in improving the overall health of your home
I had the guy to come by and check some pump. They checked to find that it was functioning properly. I was a little put off by the pressure on the phone. It wasn't a completely satisfactory exchange that I don't know whether I'll go back to them. The charges were exactly what Angie's listed and that is what caught my eye. It was fine except that there was pressure to buy some other products or other services from them. The guy who came here didn't seem to understand or did not know that I had already paid the bill. He didn't... read more
Business response:
I am sorry to hear that you are not completely satisfied with the sump pump service provided. Budget Dry will be happy to refund your full payment. Most of our clients find our office staff extremely polite and very helpful. I am slightly confused by your comments of pressure. Utilizing the Angies List system sometimes our office needs to obtain additional information, such as, your address or phone number to confirm the appointment, and your email to send you a written explanation of our inspection. Occasionally we have to ... read more
Budget Dry Basement was hired to install a system in my mother?s basement. My mother is 92 years old so I negotiated the transaction and told the sales person I wanted to be present when the work was performed to deal with any issues that might arise. He scheduled the work for Mar. 20 and I made plans to be there. On Mar. 16 Budget?s crew showed up! Because they were early, I had not prepared my mother?s basement by moving things out of the way, so the Budget crew did the moving. They moved countless possessions away from th... read more
Business response:
We're sorry that the customer has such a twisted view of events. As a 4 time, repeat super service award winner, our reputation speaks for itself. The complainant's mother, our customer, was QUITE SATISFIED! We aim to please our customers, not every member of their families. We had a scheduled and confirmed installation date and the customer was supposed to have the basement cleared before then. We never altered or changed the date and we communicated the date to the complainant's mother, who is our customer. A week before, ... read more
unknown ONLY ONE PROBLEM THEY CLEANED THEIR BRUSHES IN SET TUB MY WIFE WENT TO USE IT. BUT WATER WORD WOULD NOT DRAIN. CALLED THE COMPANY THEY HIRED A LOCAL COMPANY TO FREE THE DRAIN.
. Trench drain at cellar bulk head and sump pump.
Budget Dry installed basement system for my front part of the basement. During the installation I realized the water discharge was on the yard, 20 feet short to the street and it?s not what we agreed. It was from my understanding the water discharge should reach the street. So that it won?t cause any problem to my neighbor or my yard. So, I called Marc of Budget Dry to clarify the issue. Marc said if I wanted the pipe extended to the street it will cost me and the sump pump need to be upgraded to support the extra length of ... read more
Business response:
[member name removed], I'm sorry you feel that way, though I'm confused because you had us back out to your home on 8/14, a little more than a year from the initial install to perform an annual maintenance on your pump. Why would you do that if you felt our professionalism was worth an "F"? But I'm glad to see that your basement has remained dry! Regarding your complaints here, Marc line itemized a proposal to extend that discharge further, But we cannot put the water into the street, into a storm drain, or into the sewer as... read more
unknown WE had to canvel our contract because of house problems that had to be handled immediately. This caused a financial bind and asked Budget to cancel our contract. Realize they were within their rights to demand a 30% cancellation fee however, sharing a bit more of our down payment would have been much nicer customer service. Salesman who came to our house was great. One can be too business like when dealing with people and think Budget is in that bracket. Ron and Barbara Vigars |
Business response:
The [removed member name] contracted for work and 45 days later, just prior to the work being installed, they wanted to cancel the contract. Their house failed an inspection and the perspective buyer canceled the transaction. There were numerous issues on the inspection report. They also have a water issue which needs to be addressed but this wasn't listed as one of the objections. Their house is listed for over $800,000. In my professional opinion they are being shortsighted since the next perspective buyer will probably ob... read more
Frequently asked questions about Budget Dry Basement Waterproofing - Killingworth, CT
How is Budget Dry Basement Waterproofing - Killingworth, CT rated?
Budget Dry Basement Waterproofing - Killingworth, CT has a 4.7 star rating with 868 reviews.
When is Budget Dry Basement Waterproofing - Killingworth, CT open?
Budget Dry Basement Waterproofing - Killingworth, CT is closed now. It will open tomorrow at 7:30 a.m.