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Budget Dry Basement Waterproofing - Killingworth, CT
- Home Services
- Killingworth, CT
About this business
Location details
158 CT-81, Killingworth, CT, 06419, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 4:00 p.m. | |
| Sun | Closed |
Get their insurance upfront! Textbook bait and switch. They promised one thing during their presentation and delivered something else. We were told a drain was to be installed behind our stairs and later argued we would have to rip up our floors to install one inside. This was after evidence of mold and moisture. They didn't follow Bilco PermEntry Basement System installation requirements. Prior to construction, they were to secure permits from Zoning, Building, and Health departments. Budget Dry Waterproofing never met with... read more
Get their insurance upfront! Textbook bait and switch. They promised one thing during their presentation and delivered something else. We were told a drain was to be installed behind our stairs and later argued we would have to rip up our floors to install one inside. This was after evidence of mold and moisture. They didn't follow Bilco PermEntry Basement System installation requirements. Prior to construction, they were to secure permits from Zoning, Building, and Health departments. Budget Dry Waterproofing never met with... read more
Was promised a certain job that was not done. Was forced to pay additional amount to complete job. Left without letting me inspect and left pieces of concrete and dust all over the house Drains in the foundation to prevent water in the basement
Business response:
[Member Name Removed], I am confused. You purchased a system for 30 percent of the basement. After a heavy rainstorm that area was dry and other areas were wet. I came out within 2 hours of your call and met with you and [Member Name Removed]. While you were unable to come down to the basement because of your recent surgery, [Member Name Removed] was down there and saw that the work we did was functional and that you needed to extend the system further. Since we charge by the foot, the price was the same whether we did it at... read more
Budget Dry incorrectly assessed the cause of water in my basement, identifying it as due to exterior water recommended a $9,257.50 interior French drain system be installed, required a $3.086 deposit several months before they could schedule work. During that time the actual cause was identified: a major interior plumbing leak. This could have been found by any reasonable inspection of visible exposed pipes. I requested a return of my deposit, due to incorrect assessment and no need for the work. In spite of the fact that on... read more
Business response:
For all members out there reading this, here is the fact pattern: The nature of our business is such that when the water table is high and or there are significant rains may customers will get water in their basement. As the vegetation grows, the weather clears and the water table lowers, the water recedes and the immediacy of the problem does too. However, it doesn't mean the problem has permanently gone away. On 5/10 you indicated, "both finished and unfinished areas are having dampness issues. The carpet is wet and the fl... read more
Good job done BudgetDry removed all the rubbish from my damp crawl space, then installed their Crawl Shield water proof liner, industrial de-humidifier and condensate pump. We've notice a big difference in the humidity in the house along with eliminating the musty smell.
Business response:
As Geoff Rowley explained to you by encapsulating your crawlspace and adding a dehumidifier will make not only the crawlspace but the above areas healthy. Thanks again for the confidence you placed in us to take care of your home.
took 3 weeks to finaly get my money back.got it done for 890.00 not 3500. this company took 1500.00 and it took over 3 weeks and fights with the owner when i told him of the cancellation as i was not prepared to move foward. the sales rep was a good person however the owner gave me a hard time. beware do not sgn with them until you meet the people who are doing the job. beware the 3 day paperwork i questioned and acted upon the next day was scrutinized. his excuse was his phone has calls dated and thank goodness i called the... read more
Business response:
[Member Name Removed], I'm sorry but our refund policy is printed on the contract you signed (It is the 2nd sentence on the back). When payments are made by check, a refund cannot be issued for 10 days after the check is deposited. This is to protect the business in case someone bounces a check or makes stop payment. We explained this to you when you cancelled. We have all the phone records and voicemails that show the series of events: You signed a contract on a Friday in the mid-afternoon (9/30). We deposited the check on ... read more
Project ended up costing more mainly because the mold was far more extensive than realized.. House no longer has a moldy smell to it plus no drainage issues. curtain drain, trench system, sump pump, dehumidifier,
Business response:
We were able to coordinate with the home remodeling company to ensure that each step went smoothly. There were some unexpected challenges but everybody worked together to resolve them. It was our pleasure to be part of the team to remodel your home. Thank you for inviting us into your home.
This is a follow up to my original review. After my review was posted I was contacted by the head of the company. I explained my concerns and he seemed to understand them. He fully refunded the inspection fee. Frankly, this kind of response does not occur often and I commend Budget Dry for its responsiveness. basement moisture inspection
Business response:
I am sorry we didn't meet your expectations the first time. We have taken steps to ensure this doesn't happen again. We appreciate the feedback and opportunity to make it right.
unknown Salesman was poor. In a big hurry to leave. Did not like the proposed |remediation proposal. It would mask the problem, not correct it.
Business response:
i personally appologiize for the unfortunate experience you had and take full responsibility. We make every attemp to properly educate and train our employees and have taken steps to reciify the problem and ensure it doesn't happen again. I have personally reached out to you three times in an attempt to apologize and come out personally and provide a proper diagnosis. Thank you for your feedback. We do learn from our mistakes.
Frequently asked questions about Budget Dry Basement Waterproofing - Killingworth, CT
How is Budget Dry Basement Waterproofing - Killingworth, CT rated?
Budget Dry Basement Waterproofing - Killingworth, CT has a 4.7 star rating with 868 reviews.
When is Budget Dry Basement Waterproofing - Killingworth, CT open?
Budget Dry Basement Waterproofing - Killingworth, CT is closed now. It will open tomorrow at 7:30 a.m.