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Cady
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
From finding out someone pick her most dislike picture for the year book when we have her session done before the last day to have the picture taken. My daughter didn’t have the chance to pick her yearbook picture as she was supposed to do during checkout time after her session. I want to love our experience at the presentation but far from a great customer service experience. Allison wasn’t the right fit for this task, she was far from being engage in our visit. Her phone seems to be more important than taking care of the ... read more
Business response:
Thank you for reaching out and voicing your concerns! We apologize you did not have a 5-star experience with us. We strive to exceed each and every one of our client's expectations. So, we value your feedback. We would love to be able to speak with you and personally address any and all concerns. Please reach out to us at jacksonvillestudio@cady.com or (904) 880-7455. We hope to hear from you soon.
Would give them a 0 if I could. They decided to mail out a "portfolio" and not clearly state it needed to be returned or they would charge you $235 4 months later!!!! Poor businesses practices. I will not have senior portraits in the year book for my future seniors due to this!
Absolutely horrible studio. Every year my kids school uses them and every time there is something wrong. This last time my son’s soccer uniform is dark blue. In the photos however the shorts and socks look black. I put in a request to have the color fixed. Was told the it would take at least 10 days to fix which is ridiculous. Multiple chats, emails, phone calls only to get the same excuse that they are busy. Maybe if their photographers took better photos the graphics department wouldn’t be so backed up. After waiting 3 wee... read more
We were very excited to have our Senior's photos taken in a professional studio but in the end, it turned out that they were not professional in customer service by directing us wrongly to buy the packages we do not want and need. And when we claimed a refund they responded they have nothing to do! Bad experience, a total rip-off!
Business response:
Thank you for taking time to leave a review, though we are sorry to hear you didn't have a great experience. If you give us a call at (813) 995-7438, so we can get more details about what's going on and work with you to improve your experience.
Scam Alert! Do NOT use this crooked company! I would leave a negative star review if I could. They will claim to send you a "portfolio" and then charge you for it without consent. I never ordered a portfolio, never asked for a portfolio, never even received a portfolio, now being billed $235.39 for a "portfolio." The only thing I ever consented to ordering was a sitting fee for my son's senior pictures. Pictures were terrible btw, not even worth the sitting fee. I only used this company because the highschool required we use... read more
This has been the WORST experience. Cherokee County Hight School Seniors have to use this company to be pictured in Yearbook. Which I consider an extortion considering how bad they are. My son had an appointment for 30 minutes session at 1 pm, at 2 pm he was still waiting for his turn with no explanation what is taking so long. This studio is absolutely ridiculous, and I would be curious to see the open records where and how they got the exclusive rights for Cherokee County school photography.
I will start off saying I got some really amazing photos of my son this year, and of my other son 2 years ago. The concept of this business is genius. However, if I was making this review based off my experience 2 years ago and this time, it would be maybe 1 star. I was very upset that my youngest son didn't get the same experience as my first son. Customer service has went extremely down hill. People were leaving all their belongings in the dressing rooms, as they were told not to so that others can get dressed too, ... read more
My daughter and I felt we were truly taken care of by Amy H. The ordering process was a lovely experience. The pictures Nova took were beautiful. Amy showed us all the options and after we ordered we left feeling very happy! Amy you are wonderful.
Business response:
Hi, Rima. Thanks for taking the time to share your positive experience. We truly appreciate it!
Had my daughters pictures taken in the summer before senior year started. They won’t send cap and gown pictures until the spring. It is ridiculous to Think we have to wait months to almost a year to get our photos.
Business response:
Thank you for taking the time to provide feedback about your experience. At CADY, we strive to provide the best customer service and ensure that our clients are satisfied with their photos. We understand your disappointment in not being able to choose the photos you liked the best, and we apologize for any frustration caused. We would appreciate the opportunity to resolve this matter for you. Please kindly contact us at orlandostudio@cady.com, and we will work together to rectify the situation. Once again, we sincerely apo... read more
Frequently asked questions about Cady
How is Cady rated?
Cady has a 4.8 star rating with 71,115 reviews.
When is Cady open?
Cady is open now. It will close at 6:00 p.m.