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Cady
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Scheduled my sons senior pictures MONTHS ago- called this morning at 9am to confirm my sons appointment at 2pm today & was told we are all set. Show up to take pictures and they’re CLOSED! No phone calls or emails to reschedule and when I called customer service number the lady was SO rude and unhelpful with zero empathy for the situation. What a joke of a company that they can’t do a simple thing as CALLING YOUR UPCOMING APPOINTMENTS TO RESCHEDULE when deciding to not open. If I could give zero stars I would!
Pictures were mediocre at best. My son did the showtime sports pics for his wrestling and the photographer only did head shots. We paid extra for the additional options of backgrounds. Out of the whole experience there were only 2 decent pics. Chose not to order the over priced pics but still got a charge from the studio after a month for an order I did not place. Called the studio to correct the issue and got met with a “sorry there is nothing I can do” do not trust this company with your financial info. They will rob you ... read more
We were extremely disappointed that we weren’t given all the information before signing the document. We were partially told about the options for tge payment plan but not told we wouldn’t receive the photos until paid in full and that we couldn’t change our plan or our minds until AFTER signing the agreement. Very unhappy!
just now NEW Went in for senior portraits just to be in the yearbook. Specifically asked for their portfolio to NOT be sent to me on multiple occasions as I do not have a printer and had no vehicle to return it. The people at the session assured me a return label would be in the box IF they did send it to me even though I was requesting it NOT BE SENT. Cady studios employs amateur photographers who are not at the level of photography that deserves such high costs. Their photos are mediocre at best, and most definitely not wo... read more
The worst experience!!! They are too expensive, bad customer service, poor communication. I wanted to finance, but they took the money directly from the bank account (without financing) regardless of whether they ruin your Christmas by leaving you without money. I made it clear that I want to pay for the pictures, but I wanted to do financing. Jessica, the manager, said she would give me a call to solve this issue, and she never did. I went to the studio multiple times after the problem ocurred, and nobody helped me. Th... read more
From finding out someone pick her most dislike picture for the year book when we have her session done before the last day to have the picture taken. My daughter didn’t have the chance to pick her yearbook picture as she was supposed to do during checkout time after her session. I want to love our experience at the presentation but far from a great customer service experience. Allison wasn’t the right fit for this task, she was far from being engage in our visit. Her phone seems to be more important than taking care of the ... read more
Business response:
Thank you for reaching out and voicing your concerns! We apologize you did not have a 5-star experience with us. We strive to exceed each and every one of our client's expectations. So, we value your feedback. We would love to be able to speak with you and personally address any and all concerns. Please reach out to us at jacksonvillestudio@cady.com or (904) 880-7455. We hope to hear from you soon.
Would give them a 0 if I could. They decided to mail out a "portfolio" and not clearly state it needed to be returned or they would charge you $235 4 months later!!!! Poor businesses practices. I will not have senior portraits in the year book for my future seniors due to this!
Absolutely horrible studio. Every year my kids school uses them and every time there is something wrong. This last time my son’s soccer uniform is dark blue. In the photos however the shorts and socks look black. I put in a request to have the color fixed. Was told the it would take at least 10 days to fix which is ridiculous. Multiple chats, emails, phone calls only to get the same excuse that they are busy. Maybe if their photographers took better photos the graphics department wouldn’t be so backed up. After waiting 3 wee... read more
We were very excited to have our Senior's photos taken in a professional studio but in the end, it turned out that they were not professional in customer service by directing us wrongly to buy the packages we do not want and need. And when we claimed a refund they responded they have nothing to do! Bad experience, a total rip-off!
Business response:
Thank you for taking time to leave a review, though we are sorry to hear you didn't have a great experience. If you give us a call at (813) 995-7438, so we can get more details about what's going on and work with you to improve your experience.
Frequently asked questions about Cady
How is Cady rated?
Cady has a 3.4 star rating with 643 reviews.
When is Cady open?
Cady is closed now. It will open at 9:00 a.m.