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Cady
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I spent half of an afternoon waiting in line to talk to a rep, because the chat rep said yes, you can buy a la carte items. Welp, not true according to the phone rep who didn't take my word that the online system would not allow me to buy just one 8x10, we went through the all of the steps only for to say at the end, oh yeah you do have to buy a package in order to get just an 8x10.
Business response:
Thank you for bringing this to our attention. We apologize for any confusion. You may pre-order packages for your underclass student. If you would like to order a single sheet, you will need to call our Customer Experience team who will be able to place that order for you. You are not able to order a single sheet for an underclass student online. You are not able to pre-order single sheets, you will have to wait until your student takes the photo. I hope this clears things up for you. Thank you for being a CADY customer.
The staff are very amicable and understanding and overall it’s a pleasant experience. The real travesty is when you go in to actually buy your photos. I went to take my senior photos, and in order to get all of your photos on a USB it is $1,000! The pics were great but that much? And the least expensive “package deal” of 8 pages of the same photo is $180. This is a great place but to think I did this when I could have gotten my photos taken at school for significantly less money and less time taken out of my day, overwhelmi... read more
Business response:
Thank you for reaching out and voicing your concerns! We apologize you were not satisfied with our services. We strive to exceed each and every one of our client's expectations. So, we value your feedback. We would love to be able to speak with you and personally address any and all concerns. Please reach out to us at charlottestudio@cady.com or (704) 859-0737. We hope to hear from you soon.
Let me start by saying our first experience was amazing!!! Our reschedule date was a disaster. They didn’t even check before our first visit to make sure they had our cap and gown… asked for my daughter to wear another schools!! No!!! They promised when we left the first session they would call the ATL office and make sure they had it for our reschedule visit!!! We had an appointment at 11:00 am on Sunday morning, phone rings at 10:30 (remind you will leave an hour away) and they don’t have the cap and gown. But she was ca... read more
Dear Parents! Packages start $30! Scroll down to the very bottom of their website. Deceptive business practices, especially on the web. They do not list prices on their website until you choose a package and then they tell you the price. They don't mention that specific scenes are only for specific packages, so when you choose a scene outside of your package, you don't realize you can get a cheaper package... not unless you scroll to the very bottom. Then, they upsell you left and right. On top of that, all the reviews of... read more
If there were ZERO starts to give, that's what this company would rate. I have spent over $700 for one son's Senior pictures and Athletic pictures, as well as $69 for my other son's regular school pictures. My Senior son's athletic photos won't download, nor will his senior pictures. I also ordered pictures for my other son, Ian DiLeonardo. The first pictures Cady mailed me had a retouch mistake (making him look like he had something growing from the back of his head) so I called and they were edited but Cady NEVER mailed ... read more
Business response:
Thank you very much for your valuable feedback. We are extremely sorry that you have not had a wonderful experience with us thus far. We never intend for this type of issue to occur, and we absolutely want to ensure that you receive everything that you've ordered and resolve all of these concerns promptly. It is very important to us that you and your family have a positive memory to take away from this year's photos. Someone from our Customer Experience team has reached out to help make this right for you, please respond to ... read more
Karla did an amazing job on my 2 photo shoots and gave me tons of options poses and made it a unique and fun experience highly recommended.
Zi did an awesome job on my cap and gown photo was super cool and made the experience super easy and fun and told some cool stories awesome place.
Picture is ok, but has a huge ‘CADY’ in the corner, which ruined two of the closeups. It looks like our daughter has a logo printed on her dress. We didn’t pay $1000 for CADY to advertise on our Senior pictures. Try to be a little more subtle.
Chelsie was super helpful in explaining everything so that we are ready to purchase our photos when we come back and she was so sweet!
Business response:
Thank you so much for your 5-star review, Josh! We will share this with our studio team to let them know to keep up the amazing work.
Frequently asked questions about Cady
How is Cady rated?
Cady has a 4.8 star rating with 71,066 reviews.
When is Cady open?
Cady is closed now. It will open at 9:00 a.m.