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Calabasas Animal Clinic
- Veterinarians
- Calabasas, CA
About this business
Location details
4937 Las Virgenes Rd, Ste 101, Calabasas, CA, 91302, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I'm going to start by saying that I like Dr Watrovsky but the front desk is not good. I have always found the front desk slow and impolite and today they made me take my dogs somewhere else for good. I called this morning 3 times to get an appointment one of those three times they left me on hold and I had to call back. Finally i made my appointment at 4:30 and with my dog and my toddler I went there. After 30 minutes in the lobby they told me that they didn't have a doctor available. They asked me many times who made my ... read more
Business response:
Hi Ana, I am so sorry you had a bad experience at our clinic. Our number one priority is to treat all clients and animals with compassion and care. If you are willing I would love to chat over the phone or via email about your visit with us to see where we fell short and how we can improve. Please feel free to call or email anytime as I cannot locate you within our system with just your last initial and date of review. Phone: 818.880.0888 Email: CalabasasVet@gmail.com Kindest Regards, Cheldon and Ashley
I brought my puppy for a check up and a couple of shots and they presented me with an invoice for $425 for additional services they recommended. All unnecessary. The floors are very dirty and there are ants crawling in every room. They also schedule multiple bookings with the same doctor at the same time so expect to wait very long hours. I will not be back!
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Hello Hellen, Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience to discuss any concerns or comments you have. Phone: 818.880.0888 Email: CalabasasVet@gmail.com Kindest Regards, Cheldon and all the staff and doctors of Calabasas Animal Clinic and Holistic Vet Center
I brought my puppy for a check up and a couple of shots and they presented me with an invoice for $425 for additional services they recommended. All unnecessary. The floors are very dirty and there are ants crawling in every room. They also schedule multiple bookings with the same doctor at the same time so expect to wait very long hours. I will not be back.
I tried to be fair and not yelp, but after the Dr. not really giving me much other than a small indigestion, try tried to rack up over 900.00 on charges for the suggested treatment needed. I had the gut feeling that the doctor didn't fully know what she was doing...considering I had to point out other items that were concerning to me. She was a bit spacey. Not to mention an ear cleaning was 45 dollars...really? I was willing to let it be, but this was what made it yelp worthy: I discovered my dog may have eaten one of my 9 ... read more
Business response:
Dear Mr. Ric M., We apologize you feel this way about our offered services. Truly, our first concern was the welfare of your pet, and any potential threats to his health. We were trying to do what we thought was best to diagnose your pet, if our explanation of your estimate was unclear we would be more than happy to further discuss this with you.
I tried to be fair and not yelp, but after the Dr. not really giving me much other than a small indigestion, try tried to rack up over 900.00 on charges for the suggested treatment needed. I had the gut feeling that the doctor didn't fully know what she was doing...considering I had to point out other items that were concerning to me. She was a bit spacey. Not to mention an ear cleaning was 45 dollars...really? I was willing to let it be, but this was what made it yelp worthy: I discovered my dog may have eaten one of my 9 ... read more
Business response:
Dear Mr. Ric M., We apologize you feel this way about our offered services. Truly, our first concern was the welfare of your pet, and any potential threats to his health. We were trying to do what we thought was best to diagnose your pet, if our explanation of your estimate was unclear we would be more than happy to further discuss this with you.
As of 6/1/17, the Calabasas Animal Clinic is under new ownership and they did not retain ANY of the front desk staff, technicians, or Dr. Ravenscroft. For the last 2 years, I've been bringing my dog Smudge here for daycare and medical treatment, and I could not have been happier with the care he received under the old management. In addition to discharging the people who ran this clinic for so many years, the new owners also appear to be carrying on as if there was no material change in the operation of this clinic, whi... read more
I took my almost 17 year old cat to the Calabasas Animal Clinic last September. Following lab work my kitty was diagnosed with renal disease. Dr. Ravenscroft, although a very nice doctor, treated my cat for two consecutive days with IV fluids and medication for the low potassium readings. When I picked up my kitty on the second day of treatment I think the vet ran out of a treatment plan other than suggesting to force feed my cat which I would have never agreed upon. She was off the following day, a Sunday, but she sugge... read more
Too comfortable BULLIES. Could not get doctor ever on phone. Not even with email. In my opinion, dangerously ABUSIVE STAFF. Perhaps nurse is delusional. She also kept calling leaving nasty messages. Sick place.
If I could give negative stars, I would. They almost killed my cat. If I had not taken my cat to another vet afterwards, he would be dead. My very old cat woke up on a Saturday unable to walk. He was still alert and had his usual voracious appetite. Just couldn't stand or walk. Calabasas Animal Clinic indicated that his heart and lungs were good, he had mild kidney disease and that the only real problem was a pinched nerve.They prescribed Gabapentin. I researched this drug, and because it is very strong, I only gave my 5 pou... read more
Frequently asked questions about Calabasas Animal Clinic
How is Calabasas Animal Clinic rated?
Calabasas Animal Clinic has a 4.6 star rating with 701 reviews.
When is Calabasas Animal Clinic open?
Calabasas Animal Clinic is open now. It will close at 6:00 p.m.