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Calabasas Animal Clinic
- Veterinarians
- Calabasas, CA
About this business
Location details
4937 Las Virgenes Rd, Ste 101, Calabasas, CA, 91302, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I took both of my senior cats in to see Dr. Watrobski on July 13. The technicians were atrocious. They returned my boy cat to me with BLOOD on his towel and a bandage on his arm and no explanation except that they had a lot of trouble trying to draw blood from him. They didn't even bother to clean him up. They were also inexplicably unable to obtain a urine sample. In the 28 years that I have raised cats, this has never once happened at a vet's office. My cats previously saw a feline-only practitioner, with technicians who w... read more
The front staff is so unorganized it's infuriating. They don't pick up their phone. They don't respond to emails. They don't communicate with each other. And they are so smug about it, as if they're indispensable, that the Vet should be embarrassed that that is who they hired to represent them and continue to do nothing about their inadequacies. We reached out, letting them know we had to change our appointment. We spoke to an effeminate man, who acknowledged they don't read or respite emails in a timely manner, then moved ... read more
Business response:
Greetings Micheal, We are sorry to hear about your negative experience at Calabasas Animal Clinic. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We apologize for any inconvenience caused by our front staff's unorganized behavior and lack of communication. We would like to speak with you further about your concerns and what we can do to make things right. Please give us a call at (818) 880-0888 so we can address your concerns directly. Thank you for choosing Calabasas Ani... read more
If I could give negative stars I would. If you're looking for a professional, insightful group of experts who will give you and your pet the care and concern you deserve do not go here. They will take your money but provide no help, follow up or real answers or care.
Business response:
Hi Alison , we’re disappointed to hear that you had a negative experience at our practice. We aim to provide quality care while also informing pet parents of any treatment options available so they can make informed choices about their pet’s health. We’re sorry to hear that you felt you weren’t properly consulted, someone will be reaching out to discuss your concerns in more detail.
Dissapointed with their service. The vet did not do a thorough check up on our dog LITERALLy just looked at him and we had to pay $69. The vet did not even address all our concerns after we clearly expressed what we needed check for our dog. Also the receptionist and workers were cold and unfriendly. I definitely do not recommend this place
Business response:
Hi Jamie. I am so sorry you did not have a wonderful experience like we expect for all our pet parents. Our management team would like to hear more about your concerns with your visit. Please email us at hvccac@nva.com to discuss further.
STAY AWAY. Came here because my cat was sneezing non stop for a couple days (possible upper respiratory infection) and I wanted to get medication for him. The vet who saw him said he had FHV (Feline Herpes Virus) and treated the infection. Here is my problem, they literally diagnosed him with FHV WITHOUT testing for it. How on earth can you tell me he has FHV without taking blood or other tests? I understand it's common in cats but you can't be 100 percent positive without a simple test which was not taken. Cherry on top, ... read more
Business response:
Hello Jimmy, We are so sorry to hear your experience did not go how you hoped. Our office manager would like to hear more from you about your visit. Please email us at HVCCAC@nva.com. As for the follow up emails, we do not sell our clients information - you are likely getting reminder emails. If you contact us we can suspend those.
I love this office and have been going here for a long time, over 7 years. I think the doctors are knowledgeable and everyone loves the animals! However, the reason for the low stars is the prices. I am on a fixed income, and with the rising prices of gas, food, clothing, etc. I let the office know I am financially struggling but my dogs are part of my family. They said they would mark it in my chart. I left with a bill over $190. The only procedure my dog received was a vaccine. They recommended THEIR vitamins. I then foun... read more
Business response:
We understand financial constraints and always want to ensure we are doing what is not only best for the animals but their parents as well. If you have any additional feedback or need anything at all please don’t hesitate to email or cal! HVCCAC@nva.com
I have been going to this clinic for over 7 years. You can see that I wrote a great review when I first went there. I did make an appointment to have my dog's teeth cleaned and it was about 4 months prior to the visit as she is very busy. I do realize there is a cancellation fee. I was in New York and my plane had a mechanical the day before, so I tried to text and the first text did not go through. The second did, but it stated that the line was not monitored, so I called my son to have him call and cancel which he did. ... read more
They called me to confirm my appointment, which I did but when I actually went in for the appointment, they told me they did not have the vaccine for my puppy! What a waste of my time! That was really frustrating considering that they were so nice the last time!
Business response:
Welcome to the Calabasas Animal Clinic family, Kathy! We loved meeting you and your pet and can't wait to see you back again soon.
7/24/21 - Had an Appointment scheduled for 9AM. I arrive 8:50AM and wasn't seen by the vet until 11:55AM. I waited 3 HOURS after my supposed appointment time, with my cat in the warm waiting room, while the vet gladly saw multiple dogs that were unscheduled walk ins. I requested for a full annual exam, including checking feces for parasites, and to check the inside of my cats nose (hard breathing). I sat for another 45 minutes waiting for the veterinarian to see me. She did NOT check for parasites, did not check her nose lik... read more
Business response:
Hi Spencer, Thank you for your feedback, we are sorry to see you were not satisfied with your cat's care. Our doctors and staff always strive to provide the best possible care and most comfortable setting to both dogs and cats. In fact, we all LOVE when we have cats that come in for visits. As for insurance, pet owners pay for insurance monthly, when coming to a clinic the owners pay the clinic directly and the insurance provider reimburses the owner. Unfortunately, pet insurance is very different to human insurance in this... read more
Frequently asked questions about Calabasas Animal Clinic
How is Calabasas Animal Clinic rated?
Calabasas Animal Clinic has a 4.6 star rating with 701 reviews.
When is Calabasas Animal Clinic open?
Calabasas Animal Clinic is open now. It will close at 6:00 p.m.