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Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
We had the exact VIN of the vehicle and the process took almost five hours. The price of the vehicle was more than what was listed. (Not talking about taxes/fees/etc). The sales guy had little to know information on Ford F-150’s. The vehicle was listed as new. It was not, it was a service vehicle with 2500 miles. That felt like a bait and switch. Overall not a good experience and would not recommend Camelback Ford to anyone.
Their detailer shop not up to par and the car has serious transmission problem. I wanted the contract for 48 months, but they wrote it for 60.
Business response:
We appreciate your feedback regarding our detailing service, the transmission issue, and the contract terms. We want to make sure these matters are properly addressed. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319, so we can assist you further and ensure everything is resolved to your satisfaction.
I would not recommend buying from Camelback Ford. While the sales experience with Fernando was fine, the finance department was frustrating. Travis repeatedly pressured me to buy a warranty I didn’t want, despite my firm "no" and my budget concerns. His persistence and condescending attitude made the process exhausting. After reluctantly agreeing to the extra cost, I had trouble getting my paperwork, and follow-up calls were ignored. It took four weeks to get my documents. Overall, poor customer service and pushy tactics lef... read more
Business response:
Hi Jay, while we're glad to hear that Fernando provided you with a positive sales experience, we're disappointed to learn about the issues you faced with our finance department. This is certainly not the level of service we strive for, and your feedback is valuable in helping us address areas where improvement is needed. We’d like the opportunity to further discuss your concerns and ensure this is properly resolved. Please feel free to reach out to Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelba... read more
Horrible customer service. would not buy another car from them. Sales manager Alex is worthless and finance manager is sneaky. I asked if the complimentary service could be moved to the dealership in Yuma, az, to which he replied yes. Instead, he managed to hide a service plan for an additional charge in between all the paperwork I had to sign. By the way I bought a Lincoln not a ford. Your website doesn’t even give an option to choose Lincoln. I guess I can’t expect anything more.
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ESTAFADORES En este dealer se comete mucho fraude yo tuve una muy mala experiencia y lo peor de todo que te dan un precio y ya cuando firmas el contrato imprimen los papeles con otro precio alo cual solo te enseñan en la computadora y te enseñan un precio pero no te enseñan todo lo que ellos agregan unas cantidades altísimas y ridículas en repetidas ovaciones le pregunté al director de finanzas de mi balance final y me dio un precio pero en los papeles él pudo otro totalmente diferente y altisisimo y en vez de descuentos pus... read more
Very disappointed in the service I’ve received since purchasing the vehicle. I’ve had several problems
Made an appointment for service (ventilated seats on my 2023 F150 not working). Vehicle is under the 3 year / 36k mile manufacturer warranty. Arrived for my appointment, immediately was greeted by who I would guess is a lot attendant. He confirmed I had an appointment and asked me to describe the issue. I explained the ventilated seats were not working. He immediately responded that it would take 3-5 days to diagnose the issue and it there would be a $250 diagnostic fee. I replied that the vehicle is under warranty and I wou... read more
Business response:
Update: On day 4 of the 3-5 diagnosis window, I received a call from the service manager stating they figured out the issue. They would have to order parts, which would take 4-5 days to arrive. Due to this, and it being a warranty issue, they did offer me a complimentary courtsey vehicle (via Hertz). I was able to pick up the courtesy vehicle and will have it for the duration of the time my vehicle is in service. I appreciate this customer service and would like it to be reflected. My read on the situation is that they will ... read more
They reneged on an agreed upon price. I don’t appreciate that at all, nope
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 7,753 reviews.
When is Camelback Ford open?
Camelback Ford is closed now. It will open at 10:00 a.m.