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Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The sales part was simple and no back and forth. The only issue I have is about the financing. My rate was changed three times from 11% to 13.2%. I am not happy.
Id give them no stars if I could. Horrible service. Worst customer service ever. 0 stars.
Business response:
Mel, we are disappointed to hear this as we strive to provide every customer with great customer service. We would like to speak with you to get a better understanding of what transpired during your visit with us so we can try and address any concerns you may have. We are unable to identify you by this screenname to reach out directly so please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience.
Very unhappy with experience with overall experience. DT (salesperson) was attentive and professional initially. But overall, unresponsive staff. Initial deal fell through, and it took 10 days to notify me. I then had to agree to a new deal (higher payment or higher down payment). 21 days later and still deal not closed, trade in not paid off (and now late). Sent a couple of emails to Management (Dom and Cody) does not seem to care as they never responded to any of my emails.
Business response:
Thank you for bringing your recent experience at Camelback Ford to our attention. We sincerely apologize that your car buying experience fell short of our expectations. We take all customer concerns seriously, and we want to work towards a resolution. Our Customer Relations Manager, Stephanie Jackson-Finley, is available to speak with you directly at 855-971-8319. We appreciate your patience and apologize again for the inconvenience caused. We hope to regain your trust and turn this experience into a positive one.
Scheduled an appointment for 10. Showed up 5 mins early. No person that I made appt with showed up. Assigned me to some random person who looked overwhelmed. Waited 4 hours and didn’t even get my tires rotated that I came in for. Don’t think I’ll be back
Business response:
We’re extremely disappointed to hear this feedback related to your recent service visit. We’d like the opportunity to speak with you directly to gather more information and address your concerns. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience to discuss this further.
Shady Dealership alert. Had a deal agreed too for 34 k OTD with salesman Manager starts texting me. Adds 2500 to price. The salesman says he worked it out 34k is good. Make appointment to pay cash next day. No one knows who we are. The car is no where to be found. A new salesman wants to fill out a new offer sheet. Bait and switch. Avoid this place.
Business response:
Mario, we apologize for any miscommunication with our team about the pricing of a particular vehicle. We’d like to speak with you directly on this. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience to discuss this further.
I bought a truck from these guys six months ago. When I bought it they said they would take care of the registration fully knowing that I was an out of state customer. After getting back to Texas I discovered it was not registered. I called them and they said “we don’t do that”. After six months trying to get this truck registered I’ve still had no success. While a large part of the delay has been the stupidity of the bank and the county tax office if the dealership had done what they said they were going to do I wouldn’t be... read more
This dealer is absolutely terrible. I bought a used car here that had immediate issues and I’ve had to take it in three time to get it fixed. Each time they say it’s fixed, but it’s not. I still don’t know if I will even get a functional car out of this or not. And I was lied to throughout the process.
Business response:
We’d like to look into this situation with you as we strive for transparency with our business dealings. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience to discuss this further.
It appears that Camelback Ford has forgotten about customer service. It makes NO sense for someone to have to drop their car off, not have it even looked at for several days. Whatever happened to making an appointment and getting your car evaluated? I understand parts may take time to order, but to expect someone to be without their car for several days while it sits unattended at Camelback Ford is totally ridiculous, all for the convenience of Camelback Ford. When I called to inquire about this I got a long-winded response ... read more
Business response:
We understand how being without your vehicle for that extended period is difficult and apologize for not being able to service your vehicle in a timely manner. Please understand, the recent strike unfortunately put further delays on availability of many parts. Combined with an increase in our service business it is creating unacceptable delays for our valued customers as you experienced. We do care about our customers and do our best to be upfront and transparent about wait times. While an appointment secures your place in l... read more
They consistently lie to make sales and then give you the runaround and silent treatment in helping you resolve issues. They want your money, not your good will.
Business response:
We're disappointed to hear you feel there's been miscommunication with our team. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience to discuss this further.
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 7,753 reviews.
When is Camelback Ford open?
Camelback Ford is closed now. It will open at 10:00 a.m.