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Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This service center is garbage. First. I didn’t want to bring my vehicle back here because the last time I had similar issues. However they did not do a repair correctly and the other dealership will not fix their mistakes so we are back. It took three days to make an appointment because they don’t even answer their phones. If you select device calling direct you get sent to an offshore call center that relays messages and in two or three days you will get a call back. Next they have had my truck for one week after the appoi... read more
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.
Bought a 2020 f150 with 60k miles last week before signing anything I heard a weird noise coming from rear I asked if it could get checked out before I bought. I was told it was the shocks and that they would take care of it for me. I've gone in several times and it's like they just don't care about it. They want me to leave it but not give me a rental? I'll never be returning for another vehicle from camelback Lincoln or ford. P.s I purchased my first car from there you would think they would want to keep customers
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.
Made a lot of mistakes in providing me information. It appears Raul is trying to confuse me with numbers. It appears he is not being truthful or hiding something. I would appreciate a straightforward answer.
Business response:
Thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.
Lease is coming up for the truck and it's for my mom who isn't feeling like owning a car anymore at her age and survival of breast cancer, and I have a car and well it small for the lifestyle our outdoors. So we decided to just look into sharing a SUV, due to the fact I pay for the truck and my car would make sense to have one payment. Not only did the sales guy just pick an random Explore, NEVER asked us for option! then just read the window sticker off while on the test drive. Now comes to the trade-ins first it's only 30k... read more
Bought a Lincoln Corsair and it came with a persistent rattle in the driver side passenger door. Since I live 90 miles from the dealership I contacted the Galpin Ford/Lincoln dealership in Prescott. They were very accommodating in trying to fix the problem. However, after 3 attempts the door still had the rattle. At this point I decided to call Camelback since they were the dealership that sold the vehicle. I spoke to Bob in the service department and he absolutely blew me off and refused to even entertain the thought of ser... read more
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.
I was told my vehicle had Navigation and it does not , I am till waiting on my tags , going on 2 months . Manager does not call back. My brakes are still squeaking . I asked all the correct questions and received all the answers but there answers were lies and now they are just full of apologies . Poor poor customer service, please do not put yourself thru the misery I am still going thru two months later . Purchased 8/17/2021 still trying to get answers 10/20/2021 . Now I have no tags as they expired yesterday and Schon the... read more
Business response:
Belinda, we are sorry to hear of this situation. We can assure you we would like to speak with you to try and solve your issues. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability. Thank you.
I’ve been a customer of Camellback Ford 10+ years both purchases & service. I had an appointment with Julien Mendez. Julien is the worst!! Extremely condescending & rude. Needless I canceled my appointment and scheduled with another service writer. After I get my repair issues resolved I will not be back!!
DO NOT use this service department. Save yourself the headache!!! Gary Jensen, the service director, talked to me like I was a toddler. He told me he did not represent Ford but I really thought this was Camelback Ford meaning they are representing that company. My 2018 expedition that has been in and out of their service department since the day I got it was in there for a diagnosis, for three days, and I find out it is an issue covered under powertrain up until 60,000 miles. A known issue he tells me. There is 61,000 on the... read more
Raul was very responsive and not pushy. He answered my questions before I made a decision to go to the dealership. I was passed off to Josh who was ok. He went to bat for me to get the deal I wanted. He was a little scattered on a couple things. Could have done a much better job showing me how to use everything on the car. It took me awhile to figure out how to put down the third row seats. The finance guy I don’t think had my best interest. He put my loan through Wells Fargo snf I said I don’t want Wells Fargo. He just gave... read more
Business response:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 7,753 reviews.
When is Camelback Ford open?
Camelback Ford is open now. It will close at 6:00 p.m.