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Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Worst car buying experience. I was promised me tires on my vehicle. Got all different tires and only 2 are newish. The visor was promised to be fixed, now they have no clue what I'm talking about now that the salesman is fired, who promised these things. Vehicle started shorting out a week after I bought it. I called 4 times and was promised a callback, no one called me. I was also told the vehicle went through a very extensive inspection so I had no worries at time of purchase. Turns out it needed a new battery! So much for... read more
Business response:
Danyelle, we want to better understand your comments related to your experience so we can address your concerns. Our team will be reaching out to you directly but if we miss you please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience. Thank you.
Better customer service I feel like I was sweep under the rug shouldn’t have too ask for anything ex my paperwork or having find out who and where my finance company was or when payment due and then having to go to the GM to get what should already had when car was sold too me
Business response:
We’re disappointed to hear about this experience you had. Sheilah Keilman, our Customer Relations Manager, reached out to you and left a voicemail to speak further on your experience. Please contact her at 855-902-9505 at your earliest convenience.
I have tried to get my car fixed 2times with appts. No talking with him!
Kate from sales text me about a raptor. They advertise a 20k markup. She explained that she could lower the markup "if i come in tomorrow." Long story short, her desk manager apparently wasn't happy that i found better deals elsewhere and said that I'd fallen for the other dealers tricks. When she finally sent me her dealers price quote, the markup had increased to 22k now. When I said they can keep their truck, she got rude and stated that i was "stroking" the dealership and that I wasted her time "all day", and that i wasn... read more
Business response:
Jason, we want our team to provide every customer with a 5-star experience so we’re concerned about your comments. We would like to speak with you to get some additional information regarding your interactions so we can address your concerns. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience.
Update: after 3 days the truck started having issues. Airbag light on dash, radio freezing multiple times a day and a rough idle and ride. Feels like I’m riding on gravel on the interstate. Called the dealership and was told I would have to take it to the service department, but the service department won’t answer the phone. I’ve decided to take my truck to another dealership to be serviced. I get used vehicles have problems, but the fact that it’s CPO with all of these issues is the problem for me. Bought a used F-150 over ... read more
Business response:
Alex, thank you for taking the time to speak with us regarding your experience. As we mentioned, our offer to have your vehicle looked at by our technicians will remain open and should you change your mind or have any further questions please contact Sheila Keilman, our Customer Relations Manager at 602-240-5608.
Not to be trusted sold a used car claiming to have passed shop where in actuality the vehicle needs over $5000 worth of work done. This only 3 months after purchasing the vehicle. Air spring suspension sagging and needs replaced and compressor cracked needing replaced. Lower control arm bushings torn and needing replaced. CV axle boot torn and leaking grease, Guess what needs replaced. All this on a luxury Mercedes that has “passed shop” so they said many times. Oh yeah I almost forgot, the battery was tested and it failed. ... read more
Business response:
We strive on transparency and we do inspect all of our vehicles prior to selling them to ensure they are in the best care. If there is something that we missed, we want to gather those details and find a solution, Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 and we will do our best to make this better.
Horrible worst first car buying experience EVER. They do not care about their customers & are very unprofessional.
Business response:
Thanks for the feedback, we only want our customers to have a 5 star experience when they visit us. We want to address your concerns, please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience.
Worse dealer I have ever dealt with in my 40 years of buying new cars. The service department is so bad the the service adviser is a do not tell the truth and have no idea what they are doing. Over a 2.5 hour for an oil change and tie rotation !!!!! And they never started it and I left. Appts to not mean anything to this dealer. My time is too value to be stilling in at Alford Dealer. Had the work done at Bell Ford. In and out the door in 90 minutes.
They never contacted me in reference to my request on a new bronco that had listed for sale.
Business response:
We apologize for not being able to reach you. On your inquiry no phone number was supplied and we show 3 emails were sent to you and 2 out of the 3 were rejected. We are happy to show you the attempts and we are also happy to answer any questions you may have as well as do whatever we can to make up for your experience. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest availability.
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 7,753 reviews.
When is Camelback Ford open?
Camelback Ford is open now. It will close at 6:00 p.m.