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Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
What a joke. Yikes. In the couple of weeks I have been communicating with the dealership about a vehicle I have been contacted by at least 6 different people, all with different information and numbers. Then today they had offered me a price on a vehicle and when I was ready to come down and do the deal, they backed out saying they “were only going to try to get me that price” and went backwards on the numbers. There was no miscommunication, they backed out. I know I could never do business this way or I’d be out of business... read more
Business response:
We apologize for your negative experience at Camelback Ford, we are committed to fair and honest pricing. It’s unfortunate that you were unhappy after pricing was discussed, and that we couldn't get to the price you had requested. We will absolutely work with any reasonable offer, and do our best to ensure you get the very best deal. We value our customers and wish we could have earned your business. Again, thank you for taking the time to write this review. Jill Chafitz- Director of Customer Relations
Do not believe anything they say. Verify with documents. The sales people were kind and friendly and got me a fairly good deal. The person we signed our papers with was not good. First, very difficult to understand, and did not explain things very well. Second, Both Sales and Finance assured us that we would not pay interest on the loan until the first payment. Third, I wanted to make a large down payment. While a had arranged this with the sales people, the finance person worked up the loan for the whole amount. After I que... read more
Stolen Floor Mats Last week, Tuesday morning, September 10, 2019, I had an appointment to replace the passenger side airbag. My brother and I brought in my mustang and it was there all day. I picked it up late afternoon and the car had been washed. Next morning as I was getting things in order, I noticed my rear seat floor mats were gone!!! I drove back to see service writer, Jessi Tays at Camelback Ford to go get my floor mats. Jessi went to go look for them, returning and telling me they were not there. I told him someone ... read more
Business response:
Jose, We have reached out to you and sent you pictures of the floor mats that we would like to order. We are waiting on your approval to accept our offer and replace the mats . Thank you- Jill Chafitz
Terrible sales staff Shaun and Antwione are unable to answer what seems to be one of the most complex questions ever. “What is included in the addendum fee?” It’s tragedy that I still cannot a clear answer on what the addendum/ accessories added are that equate to the added price.... Salesmen as such this are what gives car sales teams a black eye.... I recommend trying another dealership with a transparent sales team.
Business response:
Phil, I truly do apologize that you had to do a review to get the answers, I can assure you this isn't how our company works and I will make sure this is handled within. I want to make sure you are taken care of and receive the answers to your questions. I don't have much information to go on besides your name , I would like you to please reach out to me directly and will assist you and make sure you're 100% taken care of . Jill Chafitz -Director of Customer Relations 602-240-5608 jchafitz@vtaig.com
The WORST at customer care! UPDATE received a call on this review from "Chris, the service manager" at Camelback Ford who basically bullied me asking if I left this review, stating that he knows how this works and that he can leave reviews too. The level this has gone too is beyond unprofessional! I asked to speak to his manager and he stated that he didn't have one. MY EARLIER REVIEW! Took my Ford Explorer in for service on a Thursday night expecting to hear from them sometime on Friday. At 2pm my husband called them to get... read more
Business response:
Carolyn, We are sorry to hear that we didn’t deliver a 5 star experience. Our customers are our greatest asset and we value your business. I understand you have spoken with the General Manger and I truly hope his apology has been accepted We apologize again for any frustration and we hope to change your mind in the future. Thank you, Director of Customer Relations Jill Chafitz at 855-902-9505
Not a pleasant experience Josh the sales guy was friendly and courteous, walked me through the process. One star review is caused by the lack of communication. Asked for a different mailing address for my plates and registration. Everything was set up to go to the physical address. Had a whole conversation about Gap being added. When asked to confirm, finance told me that they didn't know and would have to pay an additional $500 down to get it. My brother referred me to the dealership and was initially told he would receive ... read more
Good tune up but unprofessional customer service We've been going here for 3 years doing oil changes and other car maintenance until I worked with Alan Tabarez. He was very rude, unprofessional and made us felt very uncomfortable. We will start finding a new place for our car maintenance!
UPDATED Intentional Dishonesty with Finance Update: Joshua Miller the salesman we had was excellent and we had a great experience with him. He was upfront patient and very responsive and attentive. The finance department is another story. On the night of the sale Art Berger came back with 0% financing through FORD and went on and on about how great that was not many people qualify only 1 in 100 etc.... NOTHING about this was a pre-approval or anything. We came in the next day and signed the "final" paperwork on got the truck... read more
Business response:
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Camelback Ford with only the best there is to offer. It’s so nice to hear that Josh Miller and Art Berger helped to make your experience such a positive one. Enjoy your new F150 Respectfully, Jill Chafitz Director of Customer Relations (602) 240-5608
Horrible Our experience with Sean was absolutely horrible. everything he told us was a lie. All he wanted to do was make a sale, he was rude he was dishonest and he just didn't care all he wanted to do was make money. I'm not sure how does this man works in sales when his customer service suck. worst sales person I have ever came across and this is a reason I will never come back to camelback ford or camelback Lincoln ever again.
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 7,753 reviews.
When is Camelback Ford open?
Camelback Ford is open now. It will close at 6:00 p.m.