This profile has been claimed by the business owner or representative.
Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Nico a solid sales rep. Patient and knee a lot not pushy. Really cool dude definitely would work with him again. The finance team, scammers! Told me to my face, the warranty price, then sent and unsent the paperwork when I left. Only reason I found out is because my credit reported a balance 4k over what I signed for. Overall a solid dealership clean and sales staff is cool, just Please read your paperwork. They know how to try to hide and get over on you if you’re not careful.
Business response:
We are disappointed to hear about your experience with our finance team and understand your frustration with the discrepancy you discovered in your paperwork. Please contact us Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com so we can address your concerns properly.
I purchased an electric car from this dealership, the car was not charged when i drove off the lot. Because the employees had their cars on the charger.I had a hard time getting a full charge and advised the dealership of this. Asked them to check the battery life, ive had a hard time getting in contact with them as if they are avoiding me especially my saleswoman Ariana. The windshield was cracked and documented in the contract that they would fix this no one has followed up with me . the back seat seatbelts are not working... read more
Business response:
The issues with the battery, windshield repair, and back seat seatbelts are unacceptable, and your safety is our top priority. Please contact Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com.
I just don’t feel that they were honest, won’t use them again, ssd
Business response:
We take honesty and transparency very seriously, and we’d like the opportunity to understand what happened so we can address it directly. Please consider reaching out to Jill Omann, our Customer Relations Manager, at 602-240-5608 or via email at Jomann@camelbackford.com.
Eva was great! I would giver her 5 stars if I could, originally I would give all 3 of them 5 stars if I could but it was after I left the dealership that I had issues. Finance messed up on the paperwork and I felt like I had to pay the price for it. The deal I had agreed upon, the deal that I had originally signed on had to be changed because of a mistake by finance. I didn't want to deal with it because I already had a sour taste in my mouth from the interaction so I just submitted to their ask. But I shouldn't have to pay ... read more
I’m beyond frustrated and upset with the customer service especially with the lying finance manager who made me waste a lot of my time and kept trying to treat me dumb and that they kepted claiming that he wasn’t able to find my pre approval and resubmit a new application and made me sign a paper saying the bank needed that signed to release the funds from my initial pre approval but he just did that to run my credit and got a different approval
Business response:
We understand how important transparency and trust are during such a significant process, and we regret that the finance manager’s actions did not meet those expectations. To address this matter promptly and personally, we encourage you to reach out directly to Jill Omann, our Customer Relations Manager. Jill is committed to resolving issues like yours and ensuring you receive the respect and service you deserve. You can contact her at 602-240-5608 or via email at Jomann@camelbackford.com.
Very poor customer service and do not honor their word. Made promises that they could not deliver on.
Business response:
Providing excellent customer service and following through on our commitments are top priorities for us, and it’s clear we missed the mark in your case. We take your concerns seriously and would like the opportunity to understand exactly what happened please reach out directly to our Customer Relations Manager, Jill Omann, at 602-240-5608 or Jomann@camelbackford.com.
I scheduled a service appointment to handle a recall and change the oil. We were given free oil changes at the time of purchase. I was given a 1-2 hour service time frame. 1 1/2 hours in to waiting, the service rep told me that it would take 2 more hours because "they were backed up". He offered to drive me home and then pick me up (40+ minutes each way). That's ridiculous.
I was Forced to buy extended warranty even though I said No a few times. Sales person was good but finance person was too pushy
Salesman was great. Pretty sure finance “got me” by lengthening terms while telling me extended warranty was only $50+ a month.
Business response:
Thanks for your feedback! We're thrilled to hear you had a great experience with our salesman. We appreciate your insight regarding the finance process and will look into it to ensure clarity for all our customers. Your satisfaction is our priority!
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 8,574 reviews.
When is Camelback Ford open?
Camelback Ford is open now. It will close at 9:00 p.m.