This profile has been claimed by the business owner or representative.
Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Went to see a 2004 Lexus LX on July 25th. We already wrote a bad review that was taken down. No wonder they don’t have google review. Our Sales rep was Raul Garcia. It started with walking into a dealership where no managers are wearing mask during this killer pandemic. Although, we were suppose to see Raul, another lady management came and pushed another sale rep, which we declined. The car had multiple non functioning modalities, including the front tires were 4 years old, yet “concerned about safety”. The car also had no.... read more
Business response:
Hello Bill, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Jill Chafitz, our Director of Customer Relations, at 855-902-9505 and we will do our best to make this better
Waste of time... rude and arrogant. Shawn Sims or Shaun Simms his real name, is the rudest, unprofessional sale "manager". He will not help to correct a problem with cars they sell. He is only looking to make his commission. Stay away from this dealership, they will waste your time with back and forth, make you wait hours and hours to get any type of answer. There are lots of other dealerships in the area. STAY AWAY..!! the headache is not worth the cheep deal you THINK you are going to get.
Business response:
Thank you for your feedback .We are disappointed to hear that your entire experience at our store did not meet the standards that we strive for and that you deserve .I would like a chance to speak with you to better understand what happened during your visit . Thank you. Jill Chafitz - Director of Customer Relations ( jchafitz@vtaig.com)
Raul was a bright light in a very rough experience with Camelback Ford. I had many setbacks and problems that I encountered during my time buying a vehicle at Camelback Ford, and was at my wits end with the newest problem that had arose. Raul’s professionalism and eagerness to help me through the problem in a timely manner was much appreciated. I will never recommend Camelback Ford to anyone - but Raul should get the praise he deserves! Thank you Raul.
Business response:
Thank you for your positive feedback about Raul! We are disappointed to hear that your entire experience at our store did not meet the standards that we strive for and that you deserve. We would like to speak with you to better understand what happened during your visit, but cannot find any customer contact information using this screen name. Please contact Jill Chafitz, our Director of Customer Relations, at 855-902-9505 and we will do our best to make this better.
SUCH A TERRIBLE EXPERIENCE! Sales team is SO unprofessional. We made a deal with Ford and they ended up selling our vehicle before we signed, for a higher price, to someone else (understandable, we weren’t upset about that. We understand business is business). What upset me was that we had no idea what was going on and they ghosted us for TWO DAYS. we would call constantly to get an update on our vehicle (thinking it was still ours) and they just kept saying they would call us back and they never did. Is this how you treat y... read more
Business response:
We thank you very much for letting us know your feelings regarding your recent experience with our dealership. Our team worked very hard and diligently on trying to qualify you for your vehicle of choice. There were a lot of factors involved, unfortunately due to your current circumstances this wasn’t an easy process. During that time the vehicle was sold to a qualified buyer and we did offer you a replacement vehicle in which you declined . Again we are sorry we were unable to get you into that exact vehicle but our team di... read more
Always perform an in depth search I was interested in buying one of the used vehicles listed for sale. I ran the VIN and saw several photos of the vehicle from other dealership cache listings from the past few years, as well as the photos from when the dealership took the vehicle in on trade before it had gone through reconditioning. All photos showed the vehicle with tint already on the windows. Going through TrueCar, I was provided with a price breakdown which included a $499 charge for window tinting. I submitted a questi... read more
Went to buy a car from here. Signed paperwork for a car they were going to have to do a dealer trade on. Was treated so bad. Kept having to go back to the dealership to get answers cause Henry would make promises to call me and give me updates but never did. im old school so when you say something to me i hold you to it. Last night came in to get my car that i traded in to sit there from 5 to 830 to find out they couldnt get my trade. Talked to a floor manager that was so rude that didnt even want to help me out. What a terr... read more
Business response:
Thank you for letting me know about your recent experience at . I wanted to personally apologize for the interactions between you and my sales team. I have spoken to my team about what we could have done better and how to improve for future visits. If you are still in the market for a vehicle, please contact me directly so I may personally assist you. Thank you, Jill Chafitz Director of Customer Relations
Poor Customer Service I had purchased a 2019 Ford F150 and right from the start there was customer service issues. I have read that this location had great reviews but this was not my experience at all.. The first day, I was there for about 5 hours which is typical. I understood that.. However, I brought in a flyer from the Thanksgiving weekend from Camelback Ford and inquired about each item they presented if a vehicle was purchased.. They didn't honor not one. Okay, couldnt bring my truck home that day because it had a rec... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. We never want customers to feel like we aren't providing them with the absolute best in customer service. The frustration you encountered is understandable. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Jill Chafitz, our Customer of Director Relations, at 855-902-9505 and we will do our best to make this better.
What a joke. Yikes. In the couple of weeks I have been communicating with the dealership about a vehicle I have been contacted by at least 6 different people, all with different information and numbers. Then today they had offered me a price on a vehicle and when I was ready to come down and do the deal, they backed out saying they “were only going to try to get me that price” and went backwards on the numbers. There was no miscommunication, they backed out. I know I could never do business this way or I’d be out of business... read more
Business response:
We apologize for your negative experience at Camelback Ford, we are committed to fair and honest pricing. It’s unfortunate that you were unhappy after pricing was discussed, and that we couldn't get to the price you had requested. We will absolutely work with any reasonable offer, and do our best to ensure you get the very best deal. We value our customers and wish we could have earned your business. Again, thank you for taking the time to write this review. Jill Chafitz- Director of Customer Relations
Do not believe anything they say. Verify with documents. The sales people were kind and friendly and got me a fairly good deal. The person we signed our papers with was not good. First, very difficult to understand, and did not explain things very well. Second, Both Sales and Finance assured us that we would not pay interest on the loan until the first payment. Third, I wanted to make a large down payment. While a had arranged this with the sales people, the finance person worked up the loan for the whole amount. After I que... read more
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 8,575 reviews.
When is Camelback Ford open?
Camelback Ford is closed now. It will open tomorrow at 8:00 a.m.