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Camelback Ford
- Car Dealers
- Phoenix, AZ
About this business
Location details
1330 East Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Awful service. There deceitful and will take you for your ca Horrible service, held my car till I paid $450 that I did not authorize. Avoid Scott Brooks... a complete crook and has clear communication problems. Had to pay $550 after I had it towed off their property, and the issue was still unresolved. A crook and horrible human being.
Very disappointed On May 27th my husband and I went to Camelback Ford to look at larger vehicle for him. We ended up going with a 2017 F150. As they were finalizing his transaction they asked me about trading in my vehicle for the 2017 Explorer. I did and we both left with new vehicles that day. We had such a GREAT experience my mother went in later that same day and purchased a 2017 Edge. She then returned a couple of days later with her husband to purchase a 2016 F150 for him. Two weeks later we receive a message to come i... read more
Bait and switch General Manager and staff didn't follow through and shipped the automobile with apparent damage that was brought to their attention and agreed to repair it. Additional staff sent e-mail that the car was in excellent, like new condition.
Bait and switch Camelback Lincoln Lets just say I had a more than unpleasant experience with Finance manager Brad kriess. The salesman Rick Silverman basically let it happen then stopped taking my calls. Only the threat of litigation got this resolved. Then with a supreme dose of arrogance they send a letter asking if I had friends or relatives to refer. WOW !!! That says it all.
Displeasure with Camelback Ford On 12/17/16 I purchased a 2016 Mustang GT from Camelback Ford. This was a Ford Certified Pre-Owned vehicle. They stress that it is “certified” and that it has gone through a 172- point inspection. One of the things on that inspection report is glass: Windshield, Side and Rear Window Inspection. They provided a signed inspection report at the time of purchase stating that all of the glass was in good shape. About two weeks after purchasing the vehicle I had the windows tinted. After tinting the... read more
Business response:
I find it interesting that Camelback has a nice response for all of the positive reviews and not a thing to say about the negative ones. I have received no calls, no feedback of any kind.
Slow customer service I needed to buy a car today due to the fact I just turned my VW diesel in from the diesel buy back. So no car and a big check to go buy another car. I found a car at Camelback Ford and emailed them at 9am this morning to get a total Price. After about 3 hours I did get a final price. I was thinking to myself it it takes that long just to get a total how long will it take to buy the car. I'm in sales and service myself and it should not take more than a few min. They just did not act like they wanted to ... read more
very dissapointed I brought my company van in to get a new door lock put in. They had it for 3 days when they could of just called me when the part was in saving me time without my work van. When I got my van back I notice that my change was missing and other things were disturbed that were no where near the door lock that need to be replaced. So I guess my best advice would be take anything out of your car that you don't want stolen ,cause they will help them selves. TO SAY THE LEAST I WILL NOT BE BRINGING MY COMPANY VAN HE... read more
Worst Service Experience(s) of my Life My service advisor Erik Hernandez was absolutely the worst advisor. He never communicated with me, forcing me to constantly call in to check the status of my car on my own time. He also lied to me on several occasions and the dealership still owes me $70 that they refuse to do anything about. I even contacted Ford Customer Care and they tried to make the dealership DO THE RIGHT THING but they can't force them anymore than I can. Wayne Ferrin, the service manager, refused to even respond... read more
Worst Overall Experience When I bought my F-150 a year ago, the experience was not bad. Not great, but not bad. I had two issues with my tuck so I thought that I would bring it back to them, even though I live closer to two other Ford dealers. I was promised a call back 6 different times and every time I did not get a call back. This includes from the general manager. They told me that one of the items was not covered under warranty and the other part was ordered. I call back again 2 weeks later and find out that the part wa... read more
Frequently asked questions about Camelback Ford
How is Camelback Ford rated?
Camelback Ford has a 4.1 star rating with 8,575 reviews.
When is Camelback Ford open?
Camelback Ford is closed now. It will open tomorrow at 8:00 a.m.