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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Upfront and accommodating Explain in Lehman's language what was wrong and what they were doing to rectify it.
Business response:
We sincerely value your positive feedback about our straightforward and helpful approach. It's wonderful to hear that our team was able to clearly explain the situation and our solutions in terms that were easy to understand. We believe in transparent communication and making sure our customers feel informed throughout their experience. Your recognition of our accommodating service means a great deal to us at Camelback Hyundai, and we appreciate you taking the time to share your experience.
My service liaison was very friendly and kept me informed the whole time. Very happy with the experience.
Business response:
Thank you for your wonderful feedback! We're delighted to hear that your service experience exceeded your expectations. Having a team member who maintains clear communication throughout the process and provides that personal touch makes all the difference. Your satisfaction with the friendly service and thorough updates reflects exactly what we strive to deliver at Camelback Hyundai. We truly value customers like you who take the time to share their positive experiences.
Ricky Williams is the greatest service advisor and the reason I chose to buy a Hyundai again because his service expertise, knowledge, and trusthworthines makes me confident in continually serving my cars here for over 8 years
Business response:
Thank you immensely for sharing your wonderful experience with us! Your loyalty over the past eight years truly means the world to us at Camelback Hyundai. We're delighted to hear that your service advisor's expertise and knowledge have earned your trust and confidence. It's fantastic to know that his professional approach has been instrumental in your decision to choose Hyundai again. Your continued faith in our service team motivates us to maintain the high standards you've come to expect. We look forward to serving you an... read more
Ricky and his manager are the best, as well as Stephan in finance. I went there to get my new whip and I must say the experience was worth it. Attention to detail at its best. Ricky listened to me and worked with me according to what I was telling him I wanted! Highly recommend #happyHyundai driver!!!!! Love it
Business response:
We are absolutely thrilled to hear about your wonderful experience with our team! Your satisfaction with the attention to detail and personalized service you received truly means the world to us. It sounds like our team members really took the time to understand your needs and work with you to find exactly what you were looking for in your new vehicle. We're delighted that the entire process from sales to finance met your expectations and made your car-buying journey worthwhile. Thank you for choosing Camelback Hyundai and f... read more
I arrived earlier than my scheduled appointment however I was still checked in quickly. She was polite, respectful and kept me updated throughout the process
Business response:
We are absolutely thrilled to hear about your positive experience with us! Your feedback about being accommodated despite arriving earlier than scheduled really means a lot to us. We're so glad our team member provided you with polite and respectful service while keeping you informed every step of the way. Thank you for taking the time to share your wonderful experience at Camelback Hyundai - it truly brightens our day to know we exceeded your expectations!
Had to get several recall repairs completed and parts had to be ordered for one of them. The team kept in contact and let me know when parts arrived and helped scheduling the follow up appointment.
Business response:
Thank you for your wonderful feedback, Sidster630. We understand that dealing with recall repairs can be inconvenient, and we're pleased to hear that our team made the process smoother for you. Keeping you informed about parts availability and helping coordinate your follow-up service appointment is exactly the kind of communication we strive for. Your experience with our service team reflects our commitment to taking care of our customers throughout the entire repair process. We appreciate you taking the time to share your ... read more
25 years + of great vehicles and service from Ricky and the service teams over the many years
Business response:
We are grateful for your incredible loyalty over more than two decades. Your long-standing trust in our vehicles and service department speaks volumes about the quality experience we strive to provide. It's wonderful to hear that our service teams have consistently taken care of you throughout the years. Customers like you who have been with us for such an extended period are truly the foundation of what makes Camelback Hyundai special. Your continued confidence in us means everything, and we look forward to serving you for ... read more
very impressed with everyone I talked with and my vehicle was so clean not only the outside after the Zaktek application but also went the extra mile and wiped the dust off my dashboard and fingerprints off the touch screen inside the vehicle. Service was fast and efficient. I was acknowledged and helped right away even though the main person was busy at the time. ????
Business response:
We are excited to hear about your outstanding experience with our team and service. Your satisfaction with how everyone treated you during your visit means so much to us. We take pride in delivering thorough care for every vehicle, and we're delighted that you noticed the attention to detail with the Zaktek application and the extra steps our team took to clean your dashboard and touchscreen. Providing fast and efficient service while ensuring every customer feels welcomed and valued right away is what we strive for every da... read more
Overall the service experience was good. However, i thought the length of the appointment was a little long (3+hours).
Business response:
Your positive experience means a great deal to us at Camelback Hyundai. We understand that spending over three hours for service can feel lengthy, and we appreciate you sharing this feedback with us. We are always working to balance thorough care for your vehicle with efficient service timing. Thank you for recognizing the quality of our service team's work, and we value your patience during your visit.
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,461 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is open now. It will close at 9:00 p.m.